BULLGUARD MOBILE SUBSCRIPTION ISSUES
OK, I bought BullGuard Mobile, how do I manage my
subscription?
First, please log into the MY ACCOUNT section. To do so, you need
the username and password that you chose when you initially
registered or purchased BullGuard.
If you can't remember this information, please check the
confirmation email you received upon subscription or contact
BullGuard Support by email or chat.
I have just purchased BullGuard, but it keeps telling me
it's still a trial version. What do I do?
Please see this guide: How to
activate a BullGuard subscription
Note: Common problems
1. You may have bought under a different username (email
address) than your trial account.
2. You have just purchased and may need to re-log into your
BullGuard Mobile Antivirus application.
For both cases, please also see this guide: Using BullGuard Moblie with a different
username
What happens when my free copy of BullGuard expires?
When the free trial expires after 15 days, BullGuard will stop
protecting your mobile device. This means that you can no longer
scan for viruses or receive updates, and that the File Monitor
is disabled.
When BullGuard expires you should decide whether you want to
uninstall BullGuard and render your device unprotected - or buy a
subscription to BullGuard Mobile, protecting it 24/7 from
malicious virus attacks.
Buy a subscription to
BullGuard Mobile
What happens after I purchase BullGuard?
There are two situations you may experience:
1. If you have upgraded your existing trial account (recommended),
please wait for a confirmation email from BullGuard that your
payment has been received. Then, please connect to the
Internet and re-enter your username and password in the
application.
2. If you buy a subscription from our website, but under a
different email address than your trial, you are given a new
password for your BullGuard account.
This password is stated in the confirmation email we send
immediately after your purchase.
Normally, this email will arrive in your Inbox within seconds.
If you have not received it yet, this can be attributed to three
things:
a. Either your email address isn't working correctly. If you
have received other mails while expecting the BullGuard
confirmation mail, this is not the case.
b. The emails have been marked as Junk or Spam by your spam
filter. In this case, look for them in the Junk / Spam
folder and move them back in your Inbox.
c. The email address (your BullGuard username) you have stated
is not your email address or it has been misspelled.
Find all relevant information about your BullGuard purchase in
the MY ACCOUNT
section of our website. That is also where you can see the
invoice issued for your order.
Should you need help with your purchase or encounter any
problems at all, please contact us at payment@bullguard.com and
we will do our best to help.
How do I recover BullGuard
Mobile?
To recover your BullGuard Mobile, please do the following:
1. Download and install
BullGuard from our website.
2. After the installation, you will be asked to enter your
BullGuard username and password. If you don't remember this
information, you can check it in the confirmation email we sent
when you purchased BullGuard.
If you can only remember your username, but not your password,
you can get a new one here: Get a new password.
Note: If you are reinstalling BullGuard on a
new mobile device, choose the option called "Existing user" in the
registration screen and just log in with your existing username and
password.
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If you did not find the solution you were looking for,
please feel free to contact our Support.
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