How to remove infected files in the Quarantine
| WHAT IS THE QUARANTINE? The Quarantine is a special folder where BullGuard Gamers' Edition keeps the infected and suspected files if it has not automatically deleted them. When a virus is in the Quarantine it can't do any harm. The files are isolated here until you decide to permanently remove them. |
Some infected files can't be disinfected as they contain the very body of the virus - these files will be deleted or moved.
This guide will show you how to remove an infected file in the quarantine folder.
Locate the files
In order to delete the quarantined files, please open SteelSecurity by double-clicking on the icon in the System Tray (bottom-right corner of the screen, near the clock).
Quarantine menu
Select the Antivirus section from the menu on the left and go to the Quarantine tab in the upper menu. If any files are present, check the boxes to their left remove them by pressing the Delete button.
Moving files to the Quarantine
To set the actions that BullGuard Gamers' Edition takes when finding a virus, please go to the Antivirus section > Protection tab. Scroll down to the bottom of the window and set the BullGuard Gamers' Edition's actions.
We recommend you to set the second action to "Move to Quarantine".
Full scan
After you have done that, please run another full scan with BullGuard Gamers' Edition to be sure that everything is OK and your system is safe. For more details on how to scan your computer, please see this guide instead.
Kind regards,
The BullGuard Gamers' Edition Team
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