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KNOWN ISSUES

For problems you may be encountering with your BullGuard, please consult this list of known issues that we are currently trying to solve permanently or provide answers, fixes or workarounds for.

Note: These workarounds are for BullGuard 8.5 and 8.7. If you have BullGuard 9.0, please access this page.

GENERAL

Issue 1. Whenever I try to update BullGuard or check my account status I get this error message: This function is not available before you have a registered user.  Read more...

 

Issue 2. I've installed BullGuard and its icon does appear in the system tray. But when I click it, BullGuard's console doesn't come up. Read more...

 

Issue 3. I get an error message when installing BullGuard: "The side by side configuration is incorrect!" - then I have to abort installation. Read more...

 

Issue 4. I get an error message when registering BullGuard: "Failed to initialize the Internet connection 102" or "Unknown error 102" - then I have to abort the registration process. Read more...

 

UPDATES & WEBSERVICE

Issue 1. I get this error when I try to login with BullGuard: Local error retreiving user data. Read more...

Issue 2. I downloaded an important update for BullGuard which required a reboot. After I restart my machine, BullGuard downloads the same update again and gets stuck in this loop. Read more...

Issue 3. I try to do an update and get the message "An error has occurred. The update sequence has been aborted" or "The LiveUpdate service is not running. The update sequence has been terminated". Read more...

Issue 4. I get an error message that says "The antivirus engine is currently busy, and could not be stopped. The update sequence has been aborted." Read more...

 

Issue 5. After an update, my "Last check for updates" counter shows 0 minutes, but "Last updated" shows several hours or days. Read more...

 

ANTIVIRUS-ANTISPYWARE

Issue 1. Profile initialization error when starting a BullGuard scan.

Solution:

In order to deal with this scanning issue, please follow these steps:

1. Download the OnDemandFix.zip archive on your Desktop.
2. Double-click the archive in order to open it and drag the OnDemandFix.bat script on your Desktop.
3. Double-click the OnDemandFix.bat file in order to execute it and follow the prompts.

NOTE: For more details on extracting and creating ZIP archives, you can consult this guide:

http://www.bleepingcomputer.com/tutorials/tutorial105.html

 

Issue 2. Executable file associations fix after infection removal

Solution:

1. Download the Exefix.zip archive on your Desktop.

2. Double-click the archive in order to open it and drag the EXEfix.inf script on your Desktop.

3. Right-click the EXEfix.inf file and select Install (the script will instantly run and no prompts will be displayed).

4. Try to open an application (an EXE file) and check if the problem still persists.


NOTE: For more details on extracting and creating ZIP archives, you can consult this guide:

http://www.bleepingcomputer.com/tutorials/tutorial105.html

FIREWALL

Issue 1. I cannot access the Internet unless I switch off BullGuard's firewall. How can I configure it to solve this?

Read more...

Issue 2. I cannot send or receive emails when BullGuard's firewall is on. I've checked the firewall rules and all the applications I trust are allowed to have Internet access. Read more...

 

Issue 3. I want to use the Cisco VPN client, but my system freezes while connecting to the remote host.

Read more...

 

SPAMFILTER

Issue 1. When I open MS Office Outlook, I get the message: "A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?". Is this caused by BullGuard? Read more...

 

Issue 2. I can't see BullGuard's Spamfilter toolbar in my email client. Read more...

 

Issue 3. I want to stop using BullGuard's Spamfilter footer in the emails I send, but the option is greyed out. Read more...

 

BACKUP

Issue 1. I cannot access my backup drive through a web browser because of this error: "Internet Explorer could not open https://backupx.bullguard.com/backup/{...}/ as a web Folder. Would you like to see its default view instead?". Read more...

 

Issue 2. I want to do a backup on a drive in my network, but BullGuard doesn't copy the files to the location I specify.

Read more...

SUPPORT

No issues.