Atención al Cliente de BullGuard
Once BullGuard is installed and running on your computer, you can open it and use its various features to scan your computer, backup files to a safe location, setup your Parental Control profiles or configure the Firewall to match your network security needs.
The BullGuard main screen provides quick access to both application plug-ins and the Settings where you choose how the various modules behave and function on your computer. On the main BullGuard window you will also find recommendations for actions you can perform to improve your computer’s security.
The BullGuard toolbar includes:
- the Run section from where you can quickly reach basic actions to perform (such as running Antivirus scans)
- the Support & Help section with direct access to BullGuard’s Support Team (via Live Chat or e-mail)
- the Control Panel from where you can reach each BullGuard module
In the lower left corner of the main application screen, you can find the Settings menu, where you can alter options for all BullGuard plug-ins, and the update button. While BullGuard is set by default to look for updates every 2 hours, you can also manually update the application by clicking on the Last update button.
From the Run tab, you can run Antivirus scans and setup your Spamfilter.
Quick Virus Scan: the Run button will start quick scan of your computers's memory, registry and system folders.
Full System Scan: by clicking the Run button, you start a full Antivirus system scan.
Configure Spamfilter: click on the Run button to configure your Spamfilter settings and prefill your Whitelist.
Help and Support
This section provides instant access to our Support Team for any questions you may have regarding viruses, the BullGuard features, your subscription or anything else connected to BullGuard and our products. The BullGuard Support service is free of charge for all BullGuard users, paid or trial accounts alike.
Live chat: click on the Chat with us button to access the Live Chat feature. This allows you to speak directly with one of our Support Technicians.
Send e-mail: click on this button to send an e-mail to the Support Team. You can use this option if your question does not require an urgent reply or if you have been asked to provide our Support Team with various details, such as log files or screenshots. Note that if you have an e-mail client already set up on your computer, BullGuard will use it to create a new e-mail to send to our supporters.
Browse help topics: will open a web page in your default browser where you can read the BullGuard Antivirus guides posted on our website.
Account: will open a web page in your default browser to your online BullGuard account login page.
This section lists all BullGuard Antivirus modules.
This section houses the security-related modules such as the Antivirus, Firewall, Spamfilter and Vulnerability scanner that keep your computer safe from malware and other security threats.
Antivirus: takes you to the Antivirus plug-in where you can create custom scan profiles, scan your computer using one of the pre-defined profiles or review and manage Quarantined files.
Spamfilter: allows quick access to the Spamfilter module where you can manage both your whitelist and blacklist or start configuring the Spamfilter to suit your email client.