We use cookies to ensure that we give you the best experience on our website. By continuing to browse, we are assuming that you have no objection in accepting cookies. You can change your cookie settings at any time.

Close

Atención al Cliente de BullGuard

Estamos aquí para ayudarle 24 horas al día, 7 días a la semana


Envíenos una pregunta por correo electrónico y le contestaremos dentro de 48 horas.


Identity Protection alerts

If any of your details are located, you will be alerted via email (or SMS if you have enabled the SMS alert option).

 

To verify that the located information belongs to you and to see what action the Alert advises, please take the following steps:

 

1.    Log in to the My Account section using your BullGuard username and password.

 

 

 

idp_mya_login.png

 

 

 

2.    Enter your passcode to access the Identity Protection section.

idp_enterpasscode.png

 

 

3.    Select the Summary tab.

 

 

idp_summary.png

 

 

All monitored details will have an indicator on the right side of the screen, displaying their status.

 

GreenFlag The green checkmark means the information has not been located online.

 

RedFlag The red exclamation mark means the information has been located online and you have not yet viewed the recommendation.

 

idp_yellowsign.png The yellow flag sign means the information has been located online and that you have already viewed the recommendation.

 

Clicking on either the red exclamation mark or yellow flag sign will bring up a pop-up window. This will tell you where the information was located, and also what action is recommended.

 

If Identity Protection finds a match for a credit card number, you will first be asked for the remaining 6 digits that you did not enter when registering your credit card.

 

 

idp_card_6digits.png

 

If the full number matches, you will receive the location of where the information was detected, as well as a recommendation. If the full number does not match, the Alert will be cleared.






00: 00: 00: 00
Dias Horas Minutos Segundos
Close