Atención al Cliente de BullGuard
Create custom gaming profiles
Besides using the general Game Mode profile, you can create custom profiles for all your games by starting the profiles Guide. To start the guide, click on the New Profile button from the Profiles tab.
It is a simple and fast 3-step process that will allow you to configure the profile activation and the specific options from both the Antivirus and the Firewall. Creating profiles for resource intensive games will help with their performance and facilitate smooth game play.
In this tab, you can configure the general settings for the profile: you can choose a name and state which files should trigger the automatic profile switch.
Profile name: Choose a custom name for the game profile.
Suppress BullGuard messages and scheduled activity: when checked, this option will disable the BullGuard pop-up alerts. To avoid game interruption, it is recommended to keep this option enabled, especially if you are playing in full-screen mode. Also, any scheduled scans or backups will be postponed until the game profile is deactivated.
Custom icon: You can add custom icons to your game profiles. Simply click on the Browse button and navigate to the location of the icon file you wish to use. Note that the files need to be .ico files.
BullGuard has the possibility to automatically activate a game profile when specific executable file are started. You can set specific game files to act as triggers by adding the file to the Game monitoring list and set their policy accordingly:
Switch: this will automatically activate the game profile when the executable is launched.
Ask: will prompt you, asking whether or not to activate the profile. When answering, you can click on “Remember this answer” to change the executable’s default policy to Switch.
Ignore: Ignore the executable file when launched.
Here, you can change the Antivirus real-time monitor options so that the module will not affect game performance.
Scan files: enables or disables the Antivirus real-time file protection.
Only scan files opened for execution: the real-time monitor will only scan the files from the running processes. This will ensure that there will be no CPU spikes due to the real-time monitor when scanning large amounts of files.
Scan web traffic: enables the On Access feature to check the network traffic and detect any threats to the computer. This option can be left unchecked.
Scan incoming e-mail: this will make the On Access engine scan all e-mails received by your e-mail client. This option can be left unchecked.
Exclude game folders from scan: when enabled, this option will prevent the real-time monitor from scanning the game files. When a file is scanned by the On Access engine, the file can be used only after the Antivirus scanned it. Games use a large amount of files and having them all scanned by the Antivirus may cause a performance drop. That’s why it is recommended to leave this option enabled.
Scan files from network locations: allows BullGuard to automatically scan shared network resources when accessed by your computer. Leave unchecked to avoid performance drops.
Scan files from CD/DVD, memory drives and floppy discs: allows BullGuard to scan files from removable storage media.
The Firewall tab allows you to define rules that will either allow the applications to connect to the internet or block their network access.
By clicking on the Ports button, you can add the ports number the game needs in order to connect to either a server or another remote computer.
Local ports: enter the ports needed for your computer.
Remote ports: enter the ports needed for the server/computer you are trying to connect to.