Atención al Cliente de BullGuard
Once BullGuard is installed and running on your computer, you can open it and use its various features to scan your computer, backup files to a safe location, setup your Parental Control profiles or configure the Firewall to match your network security needs.
The BullGuard main screen provides quick access to both application plug-ins and the Settings where you choose how the various modules behave and function on your computer. On the main BullGuard window you will also find recommendations for actions you can perform to improve your computer’s security.
The BullGuard toolbar includes:
- the Dashboard from where you can reach each BullGuard module.
- the Settings button, where you can alter options for all BullGuard plug-ins.
- the SUPPORT section with direct access to BullGuard’s Support Team (via Live Chat or e-mail).
In the lower left corner of the main application screen, you can find the update status, which also acts like a button. button. While BullGuard is set by default to look for updates every 2 hours, you can also manually update the application by clicking on this link.
Under the main toolbar, you will also see the following 2 options:
- My BullGuard, which will lead you to My account section, on our website, where you can check your subscription, see your personal details or ask for an invoice.
- the Shop button, which will lead you directly to our buy page.
The Home page also includes the following 3 icons:
- the STATUS button, which will inform you about your updates and allow you to manually update BullGuard.
- the SCAN button, which will display the most recommended scans: quick scan, full scan and tune-up scan.
- the BACKUP button, which will direct you to the Backup plugin.
From the Scan button, you can run Antivirus scans or check the computer for wasted space or Windows Registry optimization with the Tune Up module.
Quick scan: pressing this button will start a full system Antivirus scan for malware on your computer.
Full Scan: by clicking this button, you start a complex scan that will use the Antivirus to check your computer for malware, the Vulnerability scanners to look for possible issues with installed software and the PC Tune Up to check if your computer’s performance can be optimized.
Tune Up: click on it to start a sweep of your computer with the PC Tune Up module to check for ways to optimize your computer’s performance.
This section lists all BullGuard Internet Security modules. They are split into categories to make it easier for you to identify their purpose and use.
This section houses the security-related modules such as the Antivirus, Firewall, Spamfilter and Vulnerability scanner that keep your computer safe from malware and other security threats.
Antivirus: takes you to the Antivirus plug-in where you can create custom scan profiles, scan your computer using one of the pre-defined profiles or review and manage Quarantined files.
Firewall: click on this button to go to the Firewall module where you can edit rules, review network events or check your Firewall logs in case you need to further fine-tune the module to match your network settings.
Spamfilter: allows quick access to the Spamfilter module where you can manage both your whitelist and blacklist or start configuring the Spamfilter to suit your email client.
Vulnerabilities: this plug-in allows you to review the list with outdated software that represents a potential danger to your computer’s security.
In this section you will find the Backup module through which you can create profiles to backup important information remotely, to our secured servers, or locally, on an external drive or on CDs/DVDs.
This section houses the Parental Control module that helps you manage your children’s online behaviour. It allows you to set up profiles through which you can define what programs they can use on the computer, what websites they can access or whether they can use the computer or the Internet connection.
PC Tune Up
In this area you will find the PC Tune Up plug-in used for optimizing your computer’s performance and the Game Mode feature that allows you to define BullGuard’s behavior when running games.
The Settings section provides quick access to all the options and features available for the BullGuard Internet Security modules.
This is where you can:
- enable or disable features
- turn each BullGuard module on or off
- change the behaviour for each BullGuard module
General section: provides you with access to settings governing the entire application and allows you to manage your account or change update parameters.
Antivirus section: provides access to the BullGuard On Access module settings. These settings allow you to customize how the BullGuard real-time monitor works and behaves and what items will be scanned.
Firewall section: allows you to customize how the Firewall monitors network traffic and set threshold limits for attack detection and prevention. It also enables you to customize the Firewall engine to work with your network in case it needs specific customizations.
Spamfilter section: allows you to configure the Spamfilter’s general behaviour.
Parental Control section: allows you to set what items are monitored by the application and to choose how BullGuard reports any events on the monitored account.
Vulnerability Scanner section: allows you to set scheduled scans for vulnerabilities in the installed applications.
Backup/Restore section: allows you to tick the scheduled backup on or off or restore tasks.
PC Tune Up section: allows you to enable/disable items that the Tune Up module will scan for and to set a schedule for regular scan tasks.
Game Mode section: allows you to tick the plug-in on or off.
This section provides instant access to our Support Team for any questions you may have regarding viruses, the BullGuard features, your subscription or anything else connected to BullGuard and our products. The BullGuard Support service is free of charge for all BullGuard users, paid or trial accounts alike.
Live chat: click on the Chat with us button to access the Live Chat feature. This allows you to speak directly with one of our Support Technicians.
Send e-mail: click on this button to send an e-mail to the Support Team. You can use this option if your question does not require an urgent reply or if you have been asked to provide our Support Team with various details, such as log files or screenshots. Note that if you have an e-mail client already set up on your computer, BullGuard will use it to create a new e-mail to send to our supporters.
Browse help topics: will open a web page in your default browser where you can read the BullGuard Internet Security guides posted on our website.
Account: will open a web page in your default browser to your online BullGuard account login page.