Atención al Cliente de BullGuard
Antivirus for smartphones
Security issues surrounding smartphones is a growing concern. Some reports suggest that the number of spyware and malware threats detected on such handhelds has more than tripled in the last year and is exponentially rising. A good reason for this is that many of the types of threats that would typically target a computer are easily adapted to target smartphones.
These might involve spyware that could intercept and report sensitive information such as text messages, contacts, voice communications and GPS co-ordinates back to a third party without the user's knowledge. Worse, some malware attacks work in the form of auto-diallers that call premium rate numbers, potentially incurring huge fees.
The BullGuard Antivirus for Android module includes an On-Access spyware scan which helps protect your device in real time. For the most efficient protection however it is recommended that you scan your device on a regular basis using the On-Demand scanner.
Scanning your device with BullGuard Mobile Security
Once BullGuard is registered and running on your device, you can start scanning your phone for malware to make sure your phone is clean. Mobile Security allows you to scan the entire phone, run other custom scans and to set up scheduled device scans.
For the best scan results we recommend that you keep the Antivirus module up-to-date. To do this, tap on the Menu button and then tap on Settings.
Tap on Update and then on the Update button. BullGuard will connect to our servers and then download the new signature files.
Once the update is complete the message "Profile is up to date" will be displayed and the progress bar will be replaced with the time of the Last update.
Note: the time required for an update will depend on your device and the type of Internet connection your phone is currently using.
Next, go back to the main BullGuard screen and tap on the Antivirus option.
Tap on the Scan (Last scanned x minutes ago) button. A pop-up will be displayed where you can choose what to scan.
Application scan: This is a simple scan with a low scan time that will check your device for installed spyware applications. As with the Antivirus engine, if infections are found, you can proceed to remove them from your device.
Application and SD card scan: This will scan installed applications and all the files from your SD card for viruses and all non-system applications for Spyware threats. This scan will take longer depending on the amount of files on your SD card and their size.
Full device scan: allows you to scan the entire phone checking for possible infections or Spyware.
Note: All BullGuard scans can be minimised using the Back or Home buttons on your device and they will run silently in the background without disrupting your work. The BullGuard icon will be visible in the phones notification area. You can maximize it to check the tasks currently running on your phone and view the detected threats if there are any.
The BullGuard scan window will show what file is currently being scanned and the total number of scanned items. At the end of the scan, tap OK in case no threats have been detected, in order to go back to the main Antivirus screen.
In case any threats are detected, the button View detections will be available at the end of the scan. Tap on it to reach the Detections tab.
Tap on an entry to bring up the available options:
View detail: will provide more information about the location, name and virus type.
Remove/Uninstall: will remove the detected virus/will take you to the Application Information screen from where you can Uninstall the application.
Allow (suspicious applications only): will whitelist the application so that it is no longer detected during scans. Use this feature only if you are 100% sure that the detection is a false alarm.
For removing whitelisted application, simply open the Antivirus section again, choose the White List tab and tap on the corresponding Uninstall button. This will take you to the Application Information screen from where you can Uninstall the application.