B.S.o.D

Posted 11/4/2013 8:04 PM
#96157
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kHaoS Advanced member

Date Joined Nov 2016
Total Posts: 47
Hello (again...) <br/>I'm having some issues with my laptop, got the bsod 2 times while using it normally. <br/>Rebooted in safe mode and did the ccleaner and a full scan with AVG (updated), works fine. <br/>As soon as i boot normally it crashes (blue screen again). <br/> <br/>Anyone got this problem before? <br/>Not sure if i'm in the right forum, and if i should post all the logs before being asked to.
Posted 11/4/2013 10:49 PM
#96158
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Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi kHaos, <br/> <br/> <br/>Set Windows to dump the Kernel memory when a STOP message and blue screen occurs as follows: <br/>1. Click Start >> right click My Computer >> Properties. <br/>2. In the My Computer Properties window go to the Advanced tab and click on the Settings button in the Startup and Recover section <br/>3. In the Startup and Recover window, select the Kernel Memory dump option you have in the drop down dialog from the Write debug information section. Eventually, feel free to uncheck the option Overwrite any existing file. <br/> <br/>Restart the computer into normal mode and, when the blue screen occurs, allow the computer to finish the kernel memory dump. After that, restart the computer into Safe Mode with Networking. Once logged in, look for the memory.dmp file in the Minidump folder from your Windows folder. <br/> <br/>Attach it to your reply.
Robert Mateescu
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Posted 11/5/2013 5:40 PM
#96160
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kHaoS Advanced member

Date Joined Nov 2016
Total Posts: 47
Hello again, thanks for the quick reply. <br/>I forgot to mention that i'm on win 7, i managed to find a memory.dmp file located in root, and also one in the minidump folder. <br/>Posting the one from windows/minidump below as it is dated to when the bsod occured, if it is not the one you want, please advice as to how i go about setting up win 7 to generate one. <br/>The contents look a bit odd in notes, so i'm attaching it as well. (or at least i tried to..) <br/> <br/> <br/>Note: Please attach the minidump, instead of pasting it. Minidump files can not be read in Notepad, so it's pointless to paste them that way. Not to mention that it makes your post unreadable.
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Posted 11/6/2013 9:48 AM
#96162
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kHaoS Advanced member

Date Joined Nov 2016
Total Posts: 47
Sorry, I noticed now that it was specified in the reply that I should attach the file, not copy/paste it. <br/>I apparently managed to attach it anyway, so thanks for cleaning up my previous post :)
Posted 11/7/2013 6:08 AM
#96166
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Advanced member

Broadcom Ethernet drivers (bcmwl664.sys is the cause of your bsod). <br/>You can download the latest version of the driver from here: <br/>http://www.broadcom.com/support/ethernet_nic/downloaddrivers.php <br/> <br/>Find the line "Windows users, click here to determine the correct driver for your NIC." and click on the link in that line. <br/> <br/>After you install the new driver the problems should stop. <br/> <br/>Oh, and you may want to run a scan with Combofix, just to be on the safe side: <br/>http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Andreea-Luciana Ostache
Support Team Leader
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Posted 11/7/2013 4:53 PM
#96171
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kHaoS Advanced member

Date Joined Nov 2016
Total Posts: 47
Thank you.</div>I couldn't find the "windows user" line on the page in question. <br/>I did however try to update the driver through device manager, and got the reply that I was already using the latest drivers? (ver. 5.100.82.95 updated 2011-07-01) <br/>I also tried to find the driver on the broadcom site, but couldn't find out what device I have installed (it came with the laptop). <br/>I've been running the laptop since yesterday in normal mode without problems. so maybe it was just a temporary glitch? <br/> <br/>Edit: Doh, I checked again, and behold there it was at top of the page... <br/>Thanks again.
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