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Laptop running Win7 refuses to install any virusscanner

Posted 11/20/2012 9:30 AM
#94699
User avatar

BartDM Member

Date Joined Nov 2016
Total Posts: 2
Hiya,

My wife's computer has been on the blink lately. some weeks ago the installed Microsoft Security Essentials didn't start up anymore.
I removed it and reinstalled it but every time it ends with an error message.
The same thing happens when I try to install any other virus scanner.

I'm currently running (remotely) a online scan from ESET (which has already found a number of threats)

Now I'm just wondering what can be done to make sure that the PC lets us install a decent virus scanner again.

any tips, hints, tricks welcome.

Good thing I can connect remotely to the PC at the moment.


with kind regards,
Bart
Posted 11/21/2012 12:30 AM
#94701
User avatar

Touch Advanced member

Date Joined Nov 2016
Total Posts: 12976
Hello Bart :smile:




Let´s see what´s running on your computer.



Download OTL by OldTimer, saving it to your desktop: http://oldtimer.geekstogo.com/OTL.exe
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users


• Click the Quick Scan button.
Do not change any settings unless otherwise told to do so.
The scan wont take long.

• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

[color=black face="Courier New" sab="311">[2]Click here: Before-posting-a-log[/2][/url]

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
[/color]
Do not PM me with logfiles. They will be deleted.


Posted 11/21/2012 9:01 AM
#94705
User avatar

BartDM Member

Date Joined Nov 2016
Total Posts: 2
Hi Touch,

Thanks for the reply.
However we were able to get it sorted out - although in a rather rough manner:

We reinstalled the OS, restored the necessary backups of her programs and presto all is working as it should.

Thanks again for the effort.

have a nice day.
Posted 11/21/2012 9:31 AM
#94707
User avatar

Touch Advanced member

Date Joined Nov 2016
Total Posts: 12976
My pleasure :-)



Also a nice day to you.............

[color=black face="Courier New" sab="311">[2]Click here: Before-posting-a-log[/2][/url]

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
[/color]
Do not PM me with logfiles. They will be deleted.


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