Possible Virus Affecting Wireless Printing

Posted 7/8/2012 4:58 AM
#94099
User avatar

Cyndy Valued member

Date Joined Nov 2016
Total Posts: 15
My Toshiba laptop has suddenly developed a problem where I can NOT successfully send anything to my printer for printing wirelessly. I click print, but the printer does not respond. <br/> <br/>Also, in my Yahoo email program, when I click on "New" to create a new email, the new email that opens is missing the bar that allows me to choose font, size, color, etc. When I type in the email, it uses a very basic font, and there are no other choices of font. It feels like a "fake" new email has opened. <br/> <br/>Thank you a thousand times for helping me! <br/> <br/>Cyndy <br/> <br/>----------------------------------------------------------------------- <br/> <br/>Logfile of Trend Micro HijackThis v2.0.2 <br/>Scan saved at 10:27:10 PM, on 7/7/2012 <br/>Platform: Unknown Windows (WinNT 6.01.3505 SP1) <br/>MSIE: Internet Explorer v8.00 (8.00.7601.17514) <br/>Boot mode: Normal <br/> <br/>Running processes: <br/>C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe <br/>C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe <br/>C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe <br/>C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin <br/>C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe <br/>C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe <br/>C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe <br/>C:\Users\Cyndy\PROGRAMS\firefox.exe <br/>C:\Users\Cyndy\PROGRAMS\plugin-container.exe <br/>C:\Users\Cyndy\PROGRAMS\HijackThis.exe <br/> <br/>R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 <br/>R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = <br/>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?ilc=8 <br/>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 <br/>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 <br/>R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?ilc=8 <br/>R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = <br/>R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = <br/>R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm <br/>R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = <br/>F2 - REG:system.ini: UserInit=userinit.exe <br/>O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) <br/>O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Users\Cyndy\PROGRAMS\bin\ssv.dll <br/>O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll <br/>O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Users\Cyndy\PROGRAMS\bin\jp2ssv.dll <br/>O2 - BHO: TOSHIBA Media Controller Plug-in - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll <br/>O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun <br/>O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL <br/>O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP <br/>O4 - HKLM\..\Run: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe <br/>O4 - HKLM\..\Run: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun <br/>O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\TOSHIBA\Toshiba Online Backup\Activation\TobuActivation.exe" UNATTENDED <br/>O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui <br/>O4 - HKLM\..\Run: [SDTray] "C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDTray.exe" <br/>O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun <br/>O4 - HKCU\..\Run: [Five9 CTI Web Services] C:\windows\SysWOW64\javaws.exe "https://us2.five9.com/integrations/wsAgentJava6.jnlp?user=CTull@expertplanet.com" <br/>O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') <br/>O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') <br/>O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') <br/>O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') <br/>O4 - Startup: OpenOffice.org 3.2.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe <br/>O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe <br/>O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000 <br/>O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll <br/>O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll <br/>O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll <br/>O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll <br/>O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL <br/>O13 - Gopher Prefix: <br/>O15 - Trusted Zone: http://*.arise.com <br/>O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL <br/>O20 - AppInit_DLLs: C:\windows\SysWOW64\guard32.dll <br/>O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing) <br/>O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Users\Cyndy\PROGRAMS\SASCORE64.EXE <br/>O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe <br/>O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing) <br/>O23 - Service: AMD External Events Utility - Unknown owner - C:\windows\system32\atiesrxx.exe (file missing) <br/>O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Users\Cyndy\PROGRAMS\COMODO\COMODO Internet Security\cmdagent.exe <br/>O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing) <br/>O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing) <br/>O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing) <br/>O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing) <br/>O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing) <br/>O23 - Service: Common Client Job Manager Service (PCCUJobMgr) - Symantec Corporation - C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe <br/>O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing) <br/>O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing) <br/>O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing) <br/>O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDFSSvc.exe <br/>O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDUpdSvc.exe <br/>O23 - Service: Spybot-S&D 2 Security Center Service (SDWSCService) - Safer-Networking Ltd. - C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDWSCSvc.exe <br/>O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Users\Cyndy\PROGRAMS\Updater\Updater.exe <br/>O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing) <br/>O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing) <br/>O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing) <br/>O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe <br/>O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\Windows\system32\TODDSrv.exe (file missing) <br/>O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe <br/>O23 - Service: TOSHIBA eco Utility Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TECO\TecoService.exe <br/>O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe <br/>O23 - Service: TPCH Service (TPCHSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe <br/>O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing) <br/>O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing) <br/>O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing) <br/>O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing) <br/>O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing) <br/>O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing) <br/>O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing) <br/>O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) <br/> <br/>-- <br/>End of file - 9840 bytes <br/> <br/>-------------------------------------------------------------------------- <br/> <br/>Malwarebytes Anti-Malware 1.61.0.1400 <br/>www.malwarebytes.org <br/> <br/>Database version: v2012.07.07.07 <br/> <br/>Windows 7 Service Pack 1 x64 NTFS <br/>Internet Explorer 8.0.7601.17514 <br/>Cyndy :: CYNDY-LAPTOP [administrator] <br/> <br/>7/7/2012 10:29:44 PM <br/>mbam-log-2012-07-07 (22-29-44).txt <br/> <br/>Scan type: Full scan <br/>Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM <br/>Scan options disabled: P2P <br/>Objects scanned: 318546 <br/>Time elapsed: 47 minute(s), 40 second(s) <br/> <br/>Memory Processes Detected: 0 <br/>(No malicious items detected) <br/> <br/>Memory Modules Detected: 0 <br/>(No malicious items detected) <br/> <br/>Registry Keys Detected: 0 <br/>(No malicious items detected) <br/> <br/>Registry Values Detected: 0 <br/>(No malicious items detected) <br/> <br/>Registry Data Items Detected: 0 <br/>(No malicious items detected) <br/> <br/>Folders Detected: 0 <br/>(No malicious items detected) <br/> <br/>Files Detected: 0 <br/>(No malicious items detected) <br/> <br/>(end) <br/> <br/>--------------------------------------------------------------------------------- <br/> <br/>. <br/>DDS (Ver_2011-08-26.01) - NTFSAMD64 <br/>Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 10.3.0 <br/>Run by Cyndy at 21:23:53 on 2012-07-07 <br/>Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3836.2053 [GMT -5:00] <br/>. <br/>AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6} <br/>SP: Spybot - Search and Destroy *Enabled/Outdated* {1EAF1D03-5480-F3B2-EB14-11F0F5EE2699} <br/>SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} <br/>SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B} <br/>FW: COMODO Firewall *Enabled* {7DB03214-694B-060B-1600-BD4715C36DBB} <br/>. <br/>============== Running Processes =============== <br/>. <br/>C:\windows\system32\wininit.exe <br/>C:\windows\system32\lsm.exe <br/>C:\windows\system32\svchost.exe -k DcomLaunch <br/>C:\windows\system32\svchost.exe -k RPCSS <br/>C:\Users\Cyndy\PROGRAMS\COMODO\COMODO Internet Security\cmdagent.exe <br/>C:\windows\system32\svchost.exe -k NetworkService <br/>c:\Program Files\Microsoft Security Client\MsMpEng.exe <br/>C:\windows\system32\atiesrxx.exe <br/>C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted <br/>C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted <br/>C:\windows\system32\svchost.exe -k netsvcs <br/>C:\windows\system32\svchost.exe -k LocalService <br/>C:\windows\system32\atieclxx.exe <br/>C:\windows\System32\spoolsv.exe <br/>C:\windows\system32\svchost.exe -k LocalServiceNoNetwork <br/>C:\Users\Cyndy\PROGRAMS\SASCORE64.EXE <br/>C:\windows\SysWOW64\svchost.exe -k hpdevmgmt <br/>C:\windows\System32\svchost.exe -k HPZ12 <br/>C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe <br/>C:\windows\System32\svchost.exe -k HPZ12 <br/>C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDFSSvc.exe <br/>C:\windows\system32\svchost.exe -k imgsvc <br/>C:\Windows\system32\TODDSrv.exe <br/>C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe <br/>C:\Program Files\TOSHIBA\TECO\TecoService.exe <br/>C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDUpdSvc.exe <br/>C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDWSCSvc.exe <br/>C:\windows\system32\svchost.exe -k HPService <br/>C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted <br/>C:\windows\system32\taskhost.exe <br/>C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe <br/>C:\windows\system32\Dwm.exe <br/>C:\windows\Explorer.EXE <br/>C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe <br/>C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe <br/>C:\Program Files\Synaptics\SynTP\SynTPEnh.exe <br/>C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe <br/>C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe <br/>C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe <br/>C:\Program Files\TOSHIBA\TECO\Teco.exe <br/>C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe <br/>C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe <br/>C:\Program Files\Microsoft Security Client\msseces.exe <br/>C:\Users\Cyndy\PROGRAMS\COMODO\COMODO Internet Security\cfp.exe <br/>C:\Program Files\Windows Sidebar\sidebar.exe <br/>C:\Users\Cyndy\PROGRAMS\SUPERAntiSpyware.exe <br/>C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe <br/>C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe <br/>C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin <br/>C:\Program Files\Synaptics\SynTP\SynTPHelper.exe <br/>C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe <br/>C:\windows\system32\SearchIndexer.exe <br/>C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe <br/>C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe <br/>C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDTray.exe <br/>C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe <br/>C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe <br/>C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe <br/>C:\Users\Cyndy\PROGRAMS\firefox.exe <br/>C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation <br/>C:\Users\Cyndy\PROGRAMS\plugin-container.exe <br/>C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe <br/>C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe <br/>C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe <br/>C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe <br/>C:\windows\system32\SearchProtocolHost.exe <br/>C:\windows\system32\SearchFilterHost.exe <br/>C:\windows\SysWOW64\cmd.exe <br/>C:\windows\system32\conhost.exe <br/>C:\windows\SysWOW64\cscript.exe <br/>C:\windows\system32\wbem\wmiprvse.exe <br/>. <br/>============== Pseudo HJT Report =============== <br/>. <br/>uStart Page = <br/>uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA <br/>mDefault_Page_URL = hxxp://www.yahoo.com/?ilc=8 <br/>mStart Page = hxxp://www.yahoo.com/?ilc=8 <br/>mWinlogon: Userinit=userinit.exe <br/>BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File <br/>BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll <br/>BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll <br/>BHO: TOSHIBA Media Controller Plug-in: {f3c88694-effa-4d78-b409-54b7b2535b14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll <br/>uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun <br/>uRun: [Five9 CTI Web Services] C:\windows\SysWOW64\javaws.exe "https://us2.five9.com/integrations/wsAgentJava6.jnlp?user=CTull@expertplanet.com" <br/>uRun: [SUPERAntiSpyware] C:\Users\Cyndy\PROGRAMS\SUPERAntiSpyware.exe <br/>mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun <br/>mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL <br/>mRun: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP <br/>mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe <br/>mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun <br/>mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\TOSHIBA\Toshiba Online Backup\Activation\TobuActivation.exe" UNATTENDED <br/>mRun: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui <br/>mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" <br/>mRun: [SDTray] "C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDTray.exe" <br/>StartupFolder: C:\Users\Cyndy\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe <br/>StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe <br/>mPolicies-explorer: NoActiveDesktop = 1 (0x1) <br/>mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1) <br/>mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) <br/>mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) <br/>mPolicies-system: EnableUIADesktopToggle = 0 (0x0) <br/>mPolicies-system: PromptOnSecureDesktop = 0 (0x0) <br/>IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000 <br/>IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll <br/>IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll <br/>IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL <br/>Trusted Zone: arise.com <br/>Trusted Zone: liveops.com\agents <br/>Trusted Zone: liveops.com\callcenter <br/>Trusted Zone: liveops.com\forums <br/>Trusted Zone: liveops.com\irc <br/>Trusted Zone: liveops.com\schedule <br/>DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab <br/>DPF: {CAFEEFAC-0017-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab <br/>DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab <br/>TCP: DhcpNameServer = 192.168.1.1 <br/>TCP: Interfaces\{AB84B875-E646-4DAB-B404-9EB4335B1E2F} : DhcpNameServer = 192.168.1.1 <br/>TCP: Interfaces\{AB84B875-E646-4DAB-B404-9EB4335B1E2F}\452796E6964797737373 : DhcpNameServer = 209.18.47.61 209.18.47.62 <br/>Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL <br/>Notify: SDWinLogon - SDWinLogon.dll <br/>AppInit_DLLs: C:\windows\SysWOW64\guard32.dll <br/>mASetup: {2D46B6DC-2207-486B-B523-A557E6D54B47} - C:\windows\system32\cmd.exe /D /C start C:\windows\system32\ie4uinit.exe -ClearIconCache <br/>BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File <br/>BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll <br/>BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll <br/>BHO-X64: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll <br/>mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun <br/>mRun-x64: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL <br/>mRun-x64: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP <br/>mRun-x64: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe <br/>mRun-x64: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun <br/>mRun-x64: [NortonOnlineBackupReminder] "C:\Program Files (x86)\TOSHIBA\Toshiba Online Backup\Activation\TobuActivation.exe" UNATTENDED <br/>mRun-x64: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui <br/>mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" <br/>mRun-x64: [SDTray] "C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDTray.exe" <br/>AppInit_DLLs-X64: C:\windows\SysWOW64\guard32.dll <br/>. <br/>================= FIREFOX =================== <br/>. <br/>FF - ProfilePath - C:\Users\Cyndy\AppData\Roaming\Mozilla\Firefox\Profiles\jkzijpeo.default\ <br/>FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=mkg030&p= <br/>FF - prefs.js: browser.search.selectedEngine - Yahoo <br/>FF - prefs.js: browser.startup.homepage - hxxps://login.yahoo.com/ <br/>FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=mkg030&p= <br/>FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npdeployJava1.dll <br/>FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll <br/>FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll <br/>FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll <br/>FF - plugin: C:\Users\Cyndy\PROGRAMS\Foxit Reader\plugins\npFoxitReaderPlugin.dll <br/>FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_228.dll <br/>. <br/>============= SERVICES / DRIVERS =============== <br/>. <br/>R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\system32\DRIVERS\MpFilter.sys --> C:\windows\system32\DRIVERS\MpFilter.sys [?] <br/>R1 cmdGuard;COMODO Internet Security Sandbox Driver;C:\windows\system32\DRIVERS\cmdguard.sys --> C:\windows\system32\DRIVERS\cmdguard.sys [?] <br/>R1 cmdHlp;COMODO Internet Security Helper Driver;C:\windows\system32\DRIVERS\cmdhlp.sys --> C:\windows\system32\DRIVERS\cmdhlp.sys [?] <br/>R1 SASDIFSV;SASDIFSV;C:\Users\Cyndy\PROGRAMS\sasdifsv64.sys [2011-7-22 14928] <br/>R1 SASKUTIL;SASKUTIL;C:\Users\Cyndy\PROGRAMS\saskutil64.sys [2011-7-12 12368] <br/>R1 vwififlt;Virtual WiFi Filter Driver;C:\windows\system32\DRIVERS\vwififlt.sys --> C:\windows\system32\DRIVERS\vwififlt.sys [?] <br/>R2 !SASCORE;SAS Core Service;C:\Users\Cyndy\PROGRAMS\SASCore64.exe [2011-8-11 140672] <br/>R2 AMD External Events Utility;AMD External Events Utility;C:\windows\system32\atiesrxx.exe --> C:\windows\system32\atiesrxx.exe [?] <br/>R2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe [2010-9-18 126392] <br/>R2 SDScannerService;Spybot-S&D 2 Scanner Service;C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDFSSvc.exe [2012-7-2 1122296] <br/>R2 SDUpdateService;Spybot-S&D 2 Updating Service;C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDUpdSvc.exe [2012-7-2 838136] <br/>R2 SDWSCService;Spybot-S&D 2 Security Center Service;C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDWSCSvc.exe [2012-7-2 166528] <br/>R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2010-4-6 258928] <br/>R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\system32\DRIVERS\TVALZFL.sys --> C:\windows\system32\DRIVERS\TVALZFL.sys [?] <br/>R3 amdkmdag;amdkmdag;C:\windows\system32\DRIVERS\atipmdag.sys --> C:\windows\system32\DRIVERS\atipmdag.sys [?] <br/>R3 amdkmdap;amdkmdap;C:\windows\system32\DRIVERS\atikmpag.sys --> C:\windows\system32\DRIVERS\atikmpag.sys [?] <br/>R3 PGEffect;Pangu effect driver;C:\windows\system32\DRIVERS\pgeffect.sys --> C:\windows\system32\DRIVERS\pgeffect.sys [?] <br/>R3 RTL8167;Realtek 8167 NT Driver;C:\windows\system32\DRIVERS\Rt64win7.sys --> C:\windows\system32\DRIVERS\Rt64win7.sys [?] <br/>R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\windows\system32\DRIVERS\rtl8192se.sys --> C:\windows\system32\DRIVERS\rtl8192se.sys [?] <br/>R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560] <br/>R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2010-2-23 835952] <br/>S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] <br/>S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576] <br/>S2 SkypeUpdate;Skype Updater;C:\Users\Cyndy\PROGRAMS\Updater\Updater.exe [2012-6-7 160944] <br/>S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-4-10 257696] <br/>S3 NisDrv;Microsoft Network Inspection System;C:\windows\system32\DRIVERS\NisDrvWFP.sys --> C:\windows\system32\DRIVERS\NisDrvWFP.sys [?] <br/>S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2012-3-26 291696] <br/>S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\system32\Drivers\RtsUStor.sys --> C:\windows\system32\Drivers\RtsUStor.sys [?] <br/>S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2010-9-18 51512] <br/>S3 TsUsbFlt;TsUsbFlt;C:\windows\system32\drivers\tsusbflt.sys --> C:\windows\system32\drivers\tsusbflt.sys [?] <br/>S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\system32\Wat\WatAdminSvc.exe --> C:\windows\system32\Wat\WatAdminSvc.exe [?] <br/>. <br/>=============== Created Last 30 ================ <br/>. <br/>2012-07-08 00:00:51 9013136 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{6359C43C-1CFB-4F46-A880-79E63BF98841}\mpengine.dll <br/>2012-07-06 23:59:54 9013136 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll <br/>2012-07-03 23:35:33 927800 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{BC8B66E2-3EB5-41B0-BBDF-8409CB4E719F}\gapaengine.dll <br/>2012-07-02 05:20:18 17272 ----a-w- C:\windows\System32\sdnclean64.exe <br/>2012-07-02 05:15:38 -------- d-----w- C:\Users\Cyndy\AppData\Roaming\SUPERAntiSpyware.com <br/>2012-07-02 05:15:07 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com <br/>2012-06-26 23:44:54 -------- d-----w- C:\Users\Cyndy\AppData\Local\Chromium <br/>2012-06-25 17:19:27 -------- d-----w- C:\Users\Cyndy\AppData\Roaming\PCCUStubInstaller <br/>2012-06-25 15:51:12 2622464 ----a-w- C:\windows\System32\wucltux.dll <br/>2012-06-25 15:50:58 99840 ----a-w- C:\windows\System32\wudriver.dll <br/>2012-06-25 15:50:43 36864 ----a-w- C:\windows\System32\wuapp.exe <br/>2012-06-25 15:50:43 186752 ----a-w- C:\windows\System32\wuwebv.dll <br/>2012-06-14 17:05:52 209920 ----a-w- C:\windows\System32\profsvc.dll <br/>2012-06-14 17:05:48 3216384 ----a-w- C:\windows\System32\msi.dll <br/>2012-06-14 17:05:48 2342400 ----a-w- C:\windows\SysWow64\msi.dll <br/>2012-06-14 17:05:46 514560 ----a-w- C:\windows\SysWow64\qdvd.dll <br/>2012-06-14 17:05:46 366592 ----a-w- C:\windows\System32\qdvd.dll <br/>2012-06-14 17:05:45 3146752 ----a-w- C:\windows\System32\win32k.sys <br/>2012-06-12 04:53:21 -------- d-----w- C:\windows\SysWow64\spool <br/>2012-06-12 04:52:25 -------- d-----w- C:\Program Files (x86)\Common Files\HP <br/>. <br/>==================== Find3M ==================== <br/>. <br/>2012-05-24 01:30:05 70304 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl <br/>2012-05-24 01:30:05 419488 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe <br/>2012-05-15 04:01:31 1188864 ----a-w- C:\windows\System32\wininet.dll <br/>2012-05-15 03:03:54 981504 ----a-w- C:\windows\SysWow64\wininet.dll <br/>2012-05-04 11:06:22 5559664 ----a-w- C:\windows\System32\ntoskrnl.exe <br/>2012-05-04 10:03:53 3968368 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe <br/>2012-05-04 10:03:50 3913072 ----a-w- C:\windows\SysWow64\ntoskrnl.exe <br/>2012-04-28 03:55:21 210944 ----a-w- C:\windows\System32\drivers\rdpwd.sys <br/>2012-04-26 05:41:56 77312 ----a-w- C:\windows\System32\rdpwsx.dll <br/>2012-04-26 05:41:55 149504 ----a-w- C:\windows\System32\rdpcorekmts.dll <br/>2012-04-26 05:34:27 9216 ----a-w- C:\windows\System32\rdrmemptylst.exe <br/>2012-04-24 05:37:37 184320 ----a-w- C:\windows\System32\cryptsvc.dll <br/>2012-04-24 05:37:37 140288 ----a-w- C:\windows\System32\cryptnet.dll <br/>2012-04-24 05:37:36 1462272 ----a-w- C:\windows\System32\crypt32.dll <br/>2012-04-24 04:36:42 140288 ----a-w- C:\windows\SysWow64\cryptsvc.dll <br/>2012-04-24 04:36:42 1158656 ----a-w- C:\windows\SysWow64\crypt32.dll <br/>2012-04-24 04:36:42 103936 ----a-w- C:\windows\SysWow64\cryptnet.dll <br/>2012-04-20 03:45:41 1638912 ----a-w- C:\windows\System32\mshtml.tlb <br/>2012-04-20 03:16:44 1638912 ----a-w- C:\windows\SysWow64\mshtml.tlb <br/>. <br/>============= FINISH: 21:24:34.38 =============== <br/> <br/>-------------------------------------------------------------------------------------- <br/> <br/> <br/>. <br/>UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. <br/>IF REQUESTED, ZIP IT UP & ATTACH IT <br/>. <br/>DDS (Ver_2011-08-26.01) <br/>. <br/>Microsoft Windows 7 Home Premium <br/>Boot Device: \Device\HarddiskVolume1 <br/>Install Date: 10/8/2010 12:55:24 AM <br/>System Uptime: 7/7/2012 2:04:42 PM (7 hours ago) <br/>. <br/>Motherboard: TOSHIBA | | NALAE <br/>Processor: AMD Turion(tm) II P520 Dual-Core Processor | Socket M2/S1G1 | 2300/200mhz <br/>. <br/>==== Disk Partitions ========================= <br/>. <br/>C: is FIXED (NTFS) - 287 GiB total, 240.561 GiB free. <br/>D: is CDROM () <br/>. <br/>==== Disabled Device Manager Items ============= <br/>. <br/>Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318} <br/>Description: Officejet Pro 8500 A909n <br/>Device ID: ROOT\MULTIFUNCTION\0000 <br/>Manufacturer: HP <br/>Name: Officejet Pro 8500 A909n <br/>PNP Device ID: ROOT\MULTIFUNCTION\0000 <br/>Service: <br/>. <br/>Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f} <br/>Description: Officejet Pro 8500 A909n <br/>Device ID: ROOT\IMAGE\0000 <br/>Manufacturer: HP <br/>Name: Officejet Pro 8500 A909n <br/>PNP Device ID: ROOT\IMAGE\0000 <br/>Service: StillCam <br/>. <br/>==== System Restore Points =================== <br/>. <br/>RP163: 6/17/2012 6:59:34 PM - Windows Update <br/>RP164: 6/20/2012 1:31:39 PM - Removed Skype™ 5.9 <br/>RP165: 6/20/2012 1:32:34 PM - Removed Skype™ 5.9 <br/>RP166: 6/21/2012 10:11:35 AM - Removed Skype Click to Call <br/>RP167: 6/21/2012 10:12:37 AM - Removed Skype™ 5.10 <br/>RP168: 6/21/2012 7:14:48 PM - Windows Update <br/>RP169: 6/25/2012 10:50:07 AM - Windows Update <br/>RP170: 6/25/2012 7:13:36 PM - Windows Update <br/>RP171: 6/28/2012 7:17:13 PM - Windows Update <br/>RP172: 6/29/2012 12:08:16 PM - Device Driver Package Install: COMODO Network Service <br/>RP173: 7/2/2012 7:24:40 PM - Windows Update <br/>RP174: 7/6/2012 6:59:18 PM - Windows Update <br/>. <br/>==== Installed Programs ====================== <br/>. <br/> Update for Microsoft Office 2007 (KB2508958) <br/>8500A909_eDocs <br/>8500A909_Help <br/>8500A909n <br/>Adobe Flash Player 11 ActiveX <br/>AT&T Connect Participant Application v8.9.35 <br/>BPD_DSWizards <br/>bpd_scan <br/>BPDSoftware <br/>BPDSoftware_Ini <br/>BufferChm <br/>Catalyst Control Center - Branding <br/>Catalyst Control Center Core Implementation <br/>Catalyst Control Center Graphics Full Existing <br/>Catalyst Control Center Graphics Full New <br/>Catalyst Control Center Graphics Light <br/>Catalyst Control Center Graphics Previews Common <br/>Catalyst Control Center Graphics Previews Vista <br/>Catalyst Control Center Localization All <br/>ccc-core-static <br/>CCC Help Chinese Standard <br/>CCC Help Chinese Traditional <br/>CCC Help Czech <br/>CCC Help Danish <br/>CCC Help Dutch <br/>CCC Help English <br/>CCC Help Finnish <br/>CCC Help French <br/>CCC Help German <br/>CCC Help Greek <br/>CCC Help Hungarian <br/>CCC Help Italian <br/>CCC Help Japanese <br/>CCC Help Korean <br/>CCC Help Norwegian <br/>CCC Help Polish <br/>CCC Help Portuguese <br/>CCC Help Russian <br/>CCC Help Spanish <br/>CCC Help Swedish <br/>CCC Help Thai <br/>CCC Help Turkish <br/>Compatibility Pack for the 2007 Office system <br/>Destinations <br/>DeviceDiscovery <br/>DocMgr <br/>DocProc <br/>Fax <br/>Foxit Reader <br/>HSHSetup Utility <br/>Java Auto Updater <br/>Java(TM) 7 Update 3 <br/>Junk Mail filter update <br/>Malwarebytes Anti-Malware version 1.61.0.1400 <br/>Microsoft Choice Guard <br/>Microsoft Office 2007 Service Pack 3 (SP3) <br/>Microsoft Office Excel MUI (English) 2007 <br/>Microsoft Office File Validation Add-In <br/>Microsoft Office Home and Student 2007 <br/>Microsoft Office OneNote MUI (English) 2007 <br/>Microsoft Office PowerPoint MUI (English) 2007 <br/>Microsoft Office PowerPoint Viewer 2007 (English) <br/>Microsoft Office Proof (English) 2007 <br/>Microsoft Office Proof (French) 2007 <br/>Microsoft Office Proof (Spanish) 2007 <br/>Microsoft Office Proofing (English) 2007 <br/>Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) <br/>Microsoft Office Shared MUI (English) 2007 <br/>Microsoft Office Shared Setup Metadata MUI (English) 2007 <br/>Microsoft Office Suite Activation Assistant <br/>Microsoft Office Word MUI (English) 2007 <br/>Microsoft SQL Server 2005 Compact Edition [ENU] <br/>Microsoft Visual C++ 2005 Redistributable <br/>Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 <br/>Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 <br/>Microsoft Works <br/>Mozilla Firefox 12.0 (x86 en-US) <br/>MSVCRT <br/>MSXML 4.0 SP3 Parser (KB973685) <br/>OpenOffice.org 3.2 <br/>ProductContext <br/>Quickbooks Financial Center <br/>Realtek Ethernet Controller Driver For Windows 7 <br/>Realtek HDMI Audio Driver for ATI <br/>Realtek High Definition Audio Driver <br/>Realtek USB 2.0 Card Reader <br/>Realtek WLAN Driver <br/>Scan <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) <br/>Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) <br/>Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition <br/>Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition <br/>Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition <br/>Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition <br/>Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition <br/>Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition <br/>Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition <br/>Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition <br/>Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition <br/>Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition <br/>Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition <br/>Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition <br/>Skype™ 5.10 <br/>Spybot - Search & Destroy <br/>Status <br/>Toolbox <br/>TOSHIBA Application Installer <br/>TOSHIBA Assist <br/>TOSHIBA Bulletin Board <br/>TOSHIBA eco Utility <br/>TOSHIBA Face Recognition <br/>TOSHIBA Flash Cards Support Utility <br/>TOSHIBA Hardware Setup <br/>TOSHIBA HDD/SSD Alert <br/>Toshiba Laptop Checkup <br/>TOSHIBA Media Controller <br/>TOSHIBA Media Controller Plug-in <br/>Toshiba Online Backup <br/>TOSHIBA Quality Application <br/>TOSHIBA ReelTime <br/>TOSHIBA Service Station <br/>TOSHIBA Supervisor Password <br/>TOSHIBA Value Added Package <br/>TOSHIBA Web Camera Application <br/>ToshibaRegistration <br/>TrayApp <br/>Update for 2007 Microsoft Office System (KB967642) <br/>Update for Microsoft .NET Framework 4 Client Profile (KB2468871) <br/>Update for Microsoft .NET Framework 4 Client Profile (KB2533523) <br/>Update for Microsoft .NET Framework 4 Client Profile (KB2600217) <br/>Update for Microsoft Office 2007 Help for Common Features (KB963673) <br/>Update for Microsoft Office Excel 2007 Help (KB963678) <br/>Update for Microsoft Office OneNote 2007 Help (KB963670) <br/>Update for Microsoft Office Powerpoint 2007 Help (KB963669) <br/>Update for Microsoft Office Script Editor Help (KB963671) <br/>Update for Microsoft Office Word 2007 Help (KB963665) <br/>Utility Common Driver <br/>WebReg <br/>Windows Live Call <br/>Windows Live Communications Platform <br/>Windows Live Essentials <br/>Windows Live Mail <br/>Windows Live Messenger <br/>Windows Live Movie Maker <br/>Windows Live Photo Gallery <br/>Windows Live Sign-in Assistant <br/>Windows Live Sync <br/>Windows Live Upload Tool <br/>Windows Live Writer <br/>. <br/>==== Event Viewer Messages From Past Week ======== <br/>. <br/>7/7/2012 2:05:43 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: An instance of the service is already running. <br/>7/7/2012 2:05:13 PM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service. <br/>7/7/2012 2:05:13 PM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535. <br/>. <br/>==== End Of File ===========================
Posted 7/9/2012 4:35 PM
#94111
User avatar

Cyndy Valued member

Date Joined Nov 2016
Total Posts: 15
BTW, just found out someone got spam email that showed it came from my email account. <br/> <br/>Now I'm pretty well convinced there's a virus or trojan involved.
Posted 7/10/2012 7:41 AM
#94116
User avatar

Advanced member

I do not see an infection in the logs you posted, but I see: <br/> <br/>SUPERAntiSpyware, Microsoft Security Essentials, COMODO Internet Security, Norton PC Checkup, and something from Avast 5. Choose one complete suite and stick with it. <br/> <br/>Also, I see a lot of processes running. Do you really need everything to run at the same time? <br/> <br/>Regarding the printing issue, I recommend that you go ahead and disable both Windows Firewall and Comodo Firewall and see if you can print. <br/> <br/>Regarding the problem with your Yahoo Mail, try resetting Firefox as seen here and see if you still have an issue: <br/>http://support.mozilla.org/en-US/kb/reset-preferences-fix-problems
Andreea-Luciana Ostache
Support Team Leader
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Posted 7/11/2012 4:36 AM
#94123
User avatar

Cyndy Valued member

Date Joined Nov 2016
Total Posts: 15
I do not want unnecessary processes running, and suspect that some of the processes have been initiated without my knowledge. How do I go about disabling/ stopping/ removing processes that I do not want running? <br/> <br/>Thanks
Posted 7/11/2012 4:52 AM
#94124
User avatar

Advanced member

I will not recommend any special tools for that as most tools tend to give you access in places you can damage your computer. <br/> <br/>To deactivate programs that are set to start as your Windows starts: <br/>1. Click on the Start button and type directly in the search box then press Enter: msconfig <br/>This will bring up the System Configuration Utility. <br/>2. Click on the Startup tab an expand the columns by hoovering and then clicking on the line that separate each column header (the icon will change it's shape, so you can't miss it). <br/>3. Look in the Command column mostly and at the names of the folders. You will easily identify most of the entries there. <br/>Note: For the entries that you can not identify, write them here and I will tell you all about them. <br/>4. Uncheck the boxes for the programs that you do not wish to start by themselves. <br/>5. Press OK and restart the computer. <br/>6. When the computer starts back up, you will see a window telling you that you have chosen to run the System Configuration Utility. To stop having that message displayed all the time, before you go ahead and press OK, make sure that you check the box "Do not show this message...". <br/> <br/>The good part is that anything that is turned off from the Startup tab can not have any impact on your system. <br/> <br/>I recommend that you disable all or most of the entries there. The programs that actually need to start with your Windows have separate services that automatically start the programs, when you need them (such as the printer panel).
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 7/13/2012 1:55 PM
#94136
User avatar

stanleywan Advanced member

Date Joined Nov 2016
Total Posts: 35
Hi Cyndy: <br/> <br/>This is the way I checked my yahoo e-mail account. <br/> <br/>Try this link: http://labs.sucuri.net/?yahooleak <br/> <br/>Good luck. <br/> <br/>Andreea Edit: I confirm that the link is OK to use.
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