Virus (pop-up and all files missing/hiding)

Posted 1/29/2012 9:48 PM
#93229
User avatar

HkSwtiE Advanced member

Date Joined Nov 2016
Total Posts: 32
There are windows pop up then the computer will log off itself. And files disappear even in Safe Mode.
Please help.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:13:49 PM, on 1/29/2012
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Safe mode with network support.

Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Users\VonnieK\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\VonnieK\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: PIPI Link Helper - {1A3440C6-F123-4CAB-84EE-C814E1AE0D8F} - C:\Users\VonnieK\AppData\Roaming\pipi\JfCheck.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KndCLIWLJesl.exe] C:\ProgramData\KndCLIWLJesl.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Users\VonnieK\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [PPAP] "C:\Program Files\Common Files\PPLiveNetwork\PPAP.exe" -background
O4 - HKCU\..\Run: [PPS Accelerator] C:\Users\VonnieK\Desktop\PPStream v2.7.0.1292\ppsap.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPTV\PPLive.exe
O9 - Extra 'Tools' menuitem: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPTV\PPLive.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O13 - Gopher Prefix:
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.189\McCHSvc.exe
O23 - Service: PIPIStartSvr - Unknown owner - C:\pipi\PIPIStartSvr.exe (file missing)
O23 - Service: Realtek11nSU - Realtek - C:\Program Files\REALTEK\11n USB Wireless LAN Utility\RtlService.exe

--
End of file - 5675 bytes


==========================================



Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.28.06

Windows 7 x86 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.7600.16385
VonnieK :: VONNIEK-PC [administrator]

1/29/2012 1:18:58 PM
mbam-log-2012-01-29 (13-18-58).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 256030
Time elapsed: 17 minute(s), 56 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
Posted 1/29/2012 9:55 PM
#93230
User avatar

HkSwtiE Advanced member

Date Joined Nov 2016
Total Posts: 32
Under Normal mode, once window starts.. many pop-up window "Windows - Delayed Write Failed" messages shows" Failed to save all the components for the file \\System32\\00007b5b. The file is corrupted or unreadable. This error may be caused by a PC hardware problem"

and below is another hijackthis log under normal mode:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:54:45 PM, on 1/29/2012
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\REALTEK\11n USB Wireless LAN Utility\RtWlan.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\ProgramData\KndCLIWLJesl.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\VonnieK\Desktop\PPStream v2.7.0.1292\ppsap.exe
C:\Program Files\Common Files\PPLiveNetwork\PPAP.exe
C:\Users\VonnieK\AppData\Local\Google\Update\1.3.21.79\GoogleCrashHandler.exe
C:\Users\VonnieK\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\attrib.exe
C:\Windows\system32\conhost.exe
C:\Users\VonnieK\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
C:\Windows\system32\DllHost.exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: PIPI Link Helper - {1A3440C6-F123-4CAB-84EE-C814E1AE0D8F} - C:\Users\VonnieK\AppData\Roaming\pipi\JfCheck.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KndCLIWLJesl.exe] C:\ProgramData\KndCLIWLJesl.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Users\VonnieK\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [PPAP] "C:\Program Files\Common Files\PPLiveNetwork\PPAP.exe" -background
O4 - HKCU\..\Run: [PPS Accelerator] C:\Users\VonnieK\Desktop\PPStream v2.7.0.1292\ppsap.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPTV\PPLive.exe
O9 - Extra 'Tools' menuitem: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPTV\PPLive.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O13 - Gopher Prefix:
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.189\McCHSvc.exe
O23 - Service: PIPIStartSvr - Unknown owner - C:\pipi\PIPIStartSvr.exe (file missing)
O23 - Service: Realtek11nSU - Realtek - C:\Program Files\REALTEK\11n USB Wireless LAN Utility\RtlService.exe

--
End of file - 6380 bytes
Posted 1/30/2012 12:24 AM
#93231
User avatar

Touch Advanced member

Date Joined Nov 2016
Total Posts: 12976
Hello :smile:






It looks like you´ve got a fraudulent security program infection.




[color=#000000>[3]After the download is complete, perform the following tasks before using the ComboFix tool to scan your PC:
Exit all windows that are currently open on your computer.[/3]

[3]To prevent interference, temporarily disable your antivirus, antispyware, firewall and other security tools that may be running on your computer.[/3]




[color=#000000>[color=#000000>

[color=#000000>[color=#000000>When finished, it will produce a logfile located at [/3][/color][/color][color=#000000>[color=#000000>Post the contents of that log in your next reply [/3][/color][/color]




[color=#000000>

[color=black face="Courier New" sab="311">[2]Click here: Before-posting-a-log[/2][/url]

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
[/color]
Do not PM me with logfiles. They will be deleted.


Posted 2/2/2012 3:13 AM
#93244
User avatar

HkSwtiE Advanced member

Date Joined Nov 2016
Total Posts: 32
I could not perform Combo Fix earlier, but now my friend someone fixed a little. I do not have the pop up at start-up now.
But there is still virus I believe, because there are files that are hidden at the start menu (like Microsoft words, it will say the folder is empty but i can open word file still), and under google search, when i click on the link from the result it will become another link (not the one it is suppose to be)

Should I try ComboFix again now?

Here is the new Hijack log and the Malware bytes did not find anything:



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:13:49 PM, on 1/29/2012
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Users\VonnieK\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\VonnieK\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: PIPI Link Helper - {1A3440C6-F123-4CAB-84EE-C814E1AE0D8F} - C:\Users\VonnieK\AppData\Roaming\pipi\JfCheck.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KndCLIWLJesl.exe] C:\ProgramData\KndCLIWLJesl.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Users\VonnieK\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [PPAP] "C:\Program Files\Common Files\PPLiveNetwork\PPAP.exe" -background
O4 - HKCU\..\Run: [PPS Accelerator] C:\Users\VonnieK\Desktop\PPStream v2.7.0.1292\ppsap.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPTV\PPLive.exe
O9 - Extra 'Tools' menuitem: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPTV\PPLive.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O13 - Gopher Prefix:
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.189\McCHSvc.exe
O23 - Service: PIPIStartSvr - Unknown owner - C:\pipi\PIPIStartSvr.exe (file missing)
O23 - Service: Realtek11nSU - Realtek - C:\Program Files\REALTEK\11n USB Wireless LAN Utility\RtlService.exe

--
End of file - 5675 bytes
Posted 2/2/2012 4:14 AM
#93245
User avatar

Advanced member

Save Unhide.exe from here and run it: http://download.bleepingcomputer.com/grinler/unhide.exe
Allow it to run (it can take quite some time) and it will restore all your hidden files.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
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Posted 2/3/2012 2:33 AM
#93253
User avatar

HkSwtiE Advanced member

Date Joined Nov 2016
Total Posts: 32
i just tried it doesn't work.
Folder is there, but files not there.
Also any help on the virus that when I google search something, the link i clicked in the result is not directing me to the correct site.
Posted 2/3/2012 6:10 AM
#93255
User avatar

Advanced member

If you ran Unhide correctly (and it said that your files should be visible at the end) then if the folder is there and the file is not, then the file is actually not there.
What did your McAffee scan say?
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 2/3/2012 6:22 AM
#93256
User avatar

HkSwtiE Advanced member

Date Joined Nov 2016
Total Posts: 32
i did run it, it did say all the files should be unhide now. but all the files have been actually deleted in the C:\ProgramData\Microsoft\Windows\Start Menu\Programs. Is there anyway to recover all the files? or I will have to manually create the shortcuts myself. another problem now, my webpage keeps being hijack and redirect to random websites. I scan with Malwarebyte and CCleaner and Avira, it doesnt fix it, any help?
Posted 2/3/2012 10:29 PM
#93257
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi there,

I am afraid that you will have to manually add the shortcuts.

Regarding the redirect issue, I recommend you to check this post and follow the steps outlined there. Let us know if the issue persists.

Cheers!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

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