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Bullguard 5.0 crashes my computer

BullGuard Antivirus Forum > General Security > Updates and Patches > Bullguard 5.0 crashes my computer

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doctorf
New Member

Date Joined Feb 2005
Total Posts : 3

Posted 2-24-2005 8:27 (GMT +1)

Well I'm sorry to say that after upgrading to the lovely looking Bullguard 5.0 my pc started blue-screening, a problem I had rarely seen with xp.

I replaced my cpu cooler, uninstalled some programs, reinstalled Office about 5 times, bought pc repair software and was on the verge of re-installing windows.

I then realised that the crashes were always associated with a Bullguard scan and could 'order' a crash by running a Bullguard scan.

I un-installed Bullguard 5.0 and downloaded a free anti-virus proram off the net - the pc has NOT crashed since despite numerous scans with my new anti-virus program.

So there you have it!

Simon F

Post Edited (doctorf) : 2/24/2005 7:28:47 AM GMT

Andrei M
Forum Moderator

Date Joined Jan 2005
Total Posts : 570

Posted 2-24-2005 12:24 (GMT +1)

Hello doctorf,

In order to help you in a professional manner, I will need you to provide some more details:
Have you upgraded from version 4.5 to 5.0? If so, it was best if you have uninstalled the 4.5 version by following the >step by step guide here<.

Also, you say you received an error blue screen: the blue screen may have been logged automatically by Win Xp:
# Use Windows Explorer to access the C:\Windows\LogFiles\Watchdog folder.
# Locate and right-click the most recently dated .WDL file.
# Select the Open command from the context menu.
# In the Windows dialog box, choose the Select The Program From A List option and click OK.
# When you see the Open With dialog box, select Notepad and click OK.
Please send the logfile to my e-mail address: andreim@bullguard.com

Thank you for your cooperation.

Best regards,

Andrei Marius Cristof
BullGuard Support Team
support@bullguard.com
www.bullguard.com

Suspect any spyware/adware? download >hijackthis< and post the log file it creates.
Also don't forget to test >the free 60days Bullguard trial<.

doctorf
New Member

Date Joined Feb 2005
Total Posts : 3

Posted 2-24-2005 2:19 (GMT +1)

Andrei

thanks for the reply.

I'm afraid C:\Windows\LogFiles\Watchdog does not exist. A search shows there are no .WDL files on my pc.

Simon F

Andrei M
Forum Moderator

Date Joined Jan 2005
Total Posts : 570

Posted 2-24-2005 5:04 (GMT +1)

Hello Simon F,

Unfortunatelly Windows XP will not log the blue screen errors, if the Error Reporting feature has been turned off.

I apologize for the trouble that you have encountered in using BullGuard. Our team of developers is working at a new BullGuard build which will be available very soon and will solve most of the issues.

Thank you for your kind understanding.

Best regards,

Andrei Marius Cristof
BullGuard Support Team
support@bullguard.com
www.bullguard.com

Suspect any spyware/adware? download >hijackthis< and post the log file it creates.
Also don't forget to test >the free 60days Bullguard trial<.

Post Edited (Andrei) : 2/24/2005 4:11:32 PM GMT

doctorf
New Member

Date Joined Feb 2005
Total Posts : 3

Posted 2-24-2005 9:13 (GMT +1)

Andrei

thanks for your comments.

I have sent your technical helpdesk all the details and have sent them sysdump.tar file.

I should also add that I have a home network which was completely wrecked with Bullguard 5.0 ie it stopped working completely.

The problem has completely resolved with the removal of Bullguard 5.0 from both computers.

Simon F

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