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Cannot change username / eMail address
   
BullGuard Antivirus Forum > General Security > Updates and Patches > Cannot change username / eMail address  
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reprieve
New Member


Date Joined Jan 2005
Total Posts : 6
  		   Posted 1-22-2005 1:20 (GMT +1)    Quote: Cannot change username / eMail addressAlert an admin about: Cannot change username / eMail address
 
Bullguard 5 on XP Pro, SP2, all patches.   Can log in to Bullguard account, can select to change username (eMail address) .... but when I type in the new username (eMail address) I get a Windows popup that says:    "Microsoft Internet Explorer.  You must enter a valid email address."  
 
(Same results on a Windows 98 S.E. PC that has Bullguard 4.5 installed.)
 
????????
 
 
 
 
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reprieve
New Member


Date Joined Jan 2005
Total Posts : 6
  		   Posted 2-19-2005 6:17 (GMT +1)    Quote: Cannot change username / eMail addressAlert an admin about: Cannot change username / eMail address
the MSIE failure message "you must enter a valid eMail address" is apparently due to the fact that the eMail address I wanted to use begins with numerals ...   for instance:    123abc@anydomain.com    
 
I was able to change to an email address which did not begin with a numeral    .... for example:    abcabc@anydomain.com  
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Andrei M
Forum Moderator




Date Joined Jan 2005
Total Posts : 570
  		   Posted 2-19-2005 7:21 (GMT +1)    Quote: Cannot change username / eMail addressAlert an admin about: Cannot change username / eMail address
Hello reprieve,


Do you still have this issue, or you have managed to create a BullGuard account?
For any other questions that are related to BullGuard, please do not hesitate to write to support@bullguard.com .
This way we can send you a solution in less than an hour.

Thank you for your kind understanding and collaboration.


Best regards,

Andrei Marius Cristof
BullGuard Support Team
support@bullguard.com
www.bullguard.com

suspect any spyware/adware? download >hijackthis< and post the log file it creates.
also don't forget to test >the free 60days Bullguard trial<

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reprieve
New Member


Date Joined Jan 2005
Total Posts : 6
  		   Posted 2-19-2005 7:35 (GMT +1)    Quote: Cannot change username / eMail addressAlert an admin about: Cannot change username / eMail address
Good morning, Andrei ~
 
Issue was resolved by using an email address NOT starting with a numeral.  I was able to create a Bullguard account.  Thank you for asking. 
 
       R
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