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Plinfut
New Member


Date Joined Jun 2013
Total Posts : 4
 
   Posted 7/19/2013 6:08 AM (GMT +3)    Quote: Computer starts freezing with intervals after a few hoursAlert an admin about: Computer starts freezing with intervals after a few hours
Hello all,

Since a few days, my computer starts freezing for 2-3 seconds every 5-10 seconds after it has been on for a few hours. (The first few hours it works fine.) Additionally the mouse won't go to the other screen anymore. (I use a dual screen setup.) At first I thought it was because the pc got too hot, but today it was still fairly cool when it happened: about 50 degrees Celcius according to my hardware monitor. My drivers are up to date and I've already done a full scan with an up to date version of Bullguard Internet Security but no infections were found.

Is there anything else that could cause such a problem and can I do anything to fix this?

Kind regards,
Plinfut
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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 549
 
   Posted 7/19/2013 8:29 AM (GMT +3)    Quote: Computer starts freezing with intervals after a few hoursAlert an admin about: Computer starts freezing with intervals after a few hours
Thank you for contacting us here.

First of all, please make sure that you have the correct setting for your monitors. To check that, instead of moving the cursor to the right (to get to the other screen), move it to the left (outside the screen). If the cursor reaches the other screen, there is an issue with the layout that you can fix. If not, there is an issue with your video card.

Regarding the freezes, the only software issue I can think of, is if one of your programs starts piling up ram memory or hard memory and never flushes it. So, to check if there is a software issue, open Task Manager, click on the Processes tab and, when the interrupts start occurring, check if there is an application that uses a lot of CPU, or RAM (physical memory).
If this is not a software issue, then the heating of the processor, burnt condensers on the motherboard, a loose connection(with heat metal dilates and contracts when cool, while not apparent, a connection to one of the parts on the motherboard could malfunction), or even a faulty RAM memory card could be causing the issues.
I have seen this kind of behavior with one of my old computers. It was an issue with the motherboard.

I do not believe the problem is with the processor. If the processor overheats, usually the computer restarts or shuts down (depending on the instruction from the BIOS).

Hopefully, this will help you get to the bottom of the issue and replace the faulty component.

Please let us know of the outcome.


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
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Download the Free Trial version of BullGuard Internet Security 13

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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Plinfut
New Member


Date Joined Jun 2013
Total Posts : 4
 
   Posted 7/20/2013 7:51 PM (GMT +3)    Quote: Computer starts freezing with intervals after a few hoursAlert an admin about: Computer starts freezing with intervals after a few hours
Thank you for your quick reply. The monitor layout is not the problem as it works fine for the first few hours, but just to make sure that doesn't change automatically for some reason, I've tried all four edges without luck. The mouse simply only supports one screen when the freezing starts.

Now the problem is even worse: when I press ctrl+alt+del to open the task manager when the freezing starts, both monitors go black. (Strangely enough the primary one says there is no input and goes to standby, while the secondary "actively" shows just black.) Anyhow, it appears related to the video card. I've ran several diagnostics from the pc manufacturer though and no problems were found, even during stress tests of the video card, memory and CPU. I ran them when I was not experiencing freezes though. I already checked the inside of the case, but all components are well fixed in place.
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 292
 
   Posted 7/23/2013 2:50 AM (GMT +3)    Quote: Computer starts freezing with intervals after a few hoursAlert an admin about: Computer starts freezing with intervals after a few hours
Hi Plinfut,

This may be a hardware issue.
Note that the monitored temperature corresponds to your CPU. Considering that the problem appears after several hours, it may be related to overheat in the VGA or NorthBridge (if you are using a pre SandyBridge technology CPU) sections.

Try removing the dust using an air compressor or (if not available) a vacuum cleaner.

Best wishes!


Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

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You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 549
 
   Posted 7/23/2013 12:57 PM (GMT +3)    Quote: Computer starts freezing with intervals after a few hoursAlert an admin about: Computer starts freezing with intervals after a few hours
I still say we did not rule out a software issue yet, although everything indicates a problem with the video card.
What programs are you using (to your knowledge) when you start having issues? Is there any one program that you had running every time the issues occurred?
I am thing about something that is suffocating your video card, that starts misbehaving, because you have no problems for some time.

It wouldn't hurt if you ran Combofix: www.bleepingcomputer.com/combofix/how-to-use-combofix

Post back the log it creates.


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 13

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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Plinfut
New Member


Date Joined Jun 2013
Total Posts : 4
 
   Posted 7/24/2013 6:44 PM (GMT +3)    Quote: Computer starts freezing with intervals after a few hoursAlert an admin about: Computer starts freezing with intervals after a few hours
Thank you both for your advice. Today the problem started only a few minutes after starting the pc, so only a limited number of programs were running. The ones that I had open were Firefox and the ones that start automatically: Dropbox, Actual Window Manager*, Logitech Gaming Software, Greenshot and Roboform.

*Because this one affects the monitor setup, I have tried to shut this one down right after startup a few days ago, but the freezing still happened. But of course it had already run for a minute by then.

When the problems started today, I managed to make the following screenshot of the hardware monitor in between two freezes. Maybe that helps a little as well. I already removed most of the dust inside the casing before this and the room temperature was 26 degrees Celsius at the time.


I also ran Combofix, though not while the problems occurred. According to instructions from Combofix, I tried to disable Bullguard, but I failed to shut it down completely, even with termination protection disabled. After the scan, Greenshot initially did not start automatically and gave the following error when trying to start it manually:

After another restart with Bullguard fully enabled again, Greenshot starts and works as usual though. Still this program may be (part of) the problem. What do you think?

Combofix said...
ComboFix 13-07-24.02 - Peter 24-07-2013 15:03:31.2.8 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.31.1033.18.8087.5970 [GMT 2:00]
Gestart vanuit: c:\users\Peter\Downloads\ComboFix.exe
AV: BullGuard Antivirus *Enabled/Updated* {C3CCAC61-52F7-A056-1860-6406566E2578}
FW: BullGuard Firewall *Disabled* {FBF72D44-1898-A10E-333F-CD33A8BD6203}
SP: BullGuard Antispyware *Enabled/Updated* {78AD4D85-74CD-AFD8-22D0-5F742DE96FC5}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
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c:\programdata\PCDr\6261\AddOnDownloaded\07439fd5-7039-4014-b635-5bf088a1465b.dll
c:\programdata\PCDr\6261\AddOnDownloaded\0d06f79c-d0e6-4610-9a2b-d8f1a48f4252.dll
c:\programdata\PCDr\6261\AddOnDownloaded\2eccd5d6-e118-4f76-97b6-ba56fb6c597a.dll
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c:\programdata\PCDr\6261\AddOnDownloaded\e5a71f43-c979-4b3d-a544-9ed1dc6dc4c8.dll
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c:\programdata\PCDr\6261\AddOnDownloaded\f04a4d58-1eb6-4e35-b4b4-db6bab11e49b.dll
c:\programdata\PCDr\6261\AddOnDownloaded\f80f957a-a781-4825-977a-a4ab79468916.dll
c:\programdata\PCDr\6261\AddOnDownloaded\f9dc840b-c6f7-42a5-acec-50cc7a2827fd.dll
c:\users\Peter\AppData\Local\Temp\aimemb.dll
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2013-05-15 23:50 . 2013-05-15 23:50 1054720 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2013-05-15 23:50 . 2013-05-15 23:50 102912 ----a-w- c:\windows\system32\inseng.dll
2013-05-15 23:47 . 2013-05-15 23:47 9728 ---ha-w- c:\windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-05-15 23:47 . 2013-05-15 23:47 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-05-15 23:47 . 2013-05-15 23:47 648192 ----a-w- c:\windows\system32\d3d10level9.dll
2013-05-15 23:47 . 2013-05-15 23:47 604160 ----a-w- c:\windows\SysWow64\d3d10level9.dll
2013-05-15 23:47 . 2013-05-15 23:47 5632 ---ha-w- c:\windows\SysWow64\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-05-15 23:47 . 2013-05-15 23:47 5632 ---ha-w- c:\windows\SysWow64\api-ms-win-downlevel-ole32-l1-1-0.dll
2013-05-15 23:47 . 2013-05-15 23:47 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-05-15 23:47 . 2013-05-15 23:47 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
2013-05-15 23:47 . 2013-05-15 23:47 522752 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2013-05-15 23:47 . 2013-05-15 23:47 465920 ----a-w- c:\windows\system32\WMPhoto.dll
2013-05-15 23:47 . 2013-05-15 23:47 417792 ----a-w- c:\windows\SysWow64\WMPhoto.dll
2013-05-15 23:47 . 2013-05-15 23:47 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-downlevel-user32-l1-1-0.dll
2013-05-15 23:47 . 2013-05-15 23:47 4096 ---ha-w- c:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
2013-05-15 23:47 . 2013-05-15 23:47 3928064 ----a-w- c:\windows\system32\d2d1.dll
2013-05-15 23:47 . 2013-05-15 23:47 364544 ----a-w- c:\windows\SysWow64\XpsGdiConverter.dll
2013-05-15 23:47 . 2013-05-15 23:47 363008 ----a-w- c:\windows\system32\dxgi.dll
2013-05-15 23:47 . 2013-05-15 23:47 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-downlevel-advapi32-l2-1-0.dll
2013-05-15 23:47 . 2013-05-15 23:47 3584 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
2013-05-15 23:47 . 2013-05-15 23:47 3419136 ----a-w- c:\windows\SysWow64\d2d1.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Opstartpunten )))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Nota* lege verwijzingen & legitieme standaard verwijzingen worden niet getoond
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\1TortoiseNormal]
@="{C5994560-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994560-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 64792 ----a-w- c:\program files (x86)\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\2TortoiseModified]
@="{C5994561-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994561-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 64792 ----a-w- c:\program files (x86)\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\3TortoiseConflict]
@="{C5994562-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994562-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 64792 ----a-w- c:\program files (x86)\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\4TortoiseLocked]
@="{C5994563-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994563-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 64792 ----a-w- c:\program files (x86)\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\5TortoiseReadOnly]
@="{C5994564-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994564-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 64792 ----a-w- c:\program files (x86)\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\6TortoiseDeleted]
@="{C5994565-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994565-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 64792 ----a-w- c:\program files (x86)\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\7TortoiseAdded]
@="{C5994566-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994566-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 64792 ----a-w- c:\program files (x86)\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\8TortoiseIgnored]
@="{C5994567-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994567-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 64792 ----a-w- c:\program files (x86)\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\9TortoiseUnversioned]
@="{C5994568-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994568-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 64792 ----a-w- c:\program files (x86)\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-08 23:01 130736 ----a-w- c:\users\Peter\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-08 23:01 130736 ----a-w- c:\users\Peter\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-08 23:01 130736 ----a-w- c:\users\Peter\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-08 23:01 130736 ----a-w- c:\users\Peter\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Actual Window Manager"="c:\program files (x86)\Actual Window Manager\ActualWindowManagerCenter.exe" [2013-04-13 1926448]
"RoboForm"="c:\program files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" [2013-07-03 109784]
.
c:\users\Peter\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\Peter\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2013-5-25 27776968]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 0 (0x0)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
"PromptOnSecureDesktop"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
"AppInit_DLLs"=c:\windows\SysWOW64\nvinit.dll c:\windows\System32\BgGamingMonitor.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\BsMain]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\BsScanner]
@="Service"
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 hidkmdf;KMDF Driver;c:\windows\system32\DRIVERS\hidkmdf.sys;c:\windows\SYSNATIVE\DRIVERS\hidkmdf.sys [x]
R3 NTIOLib_Flash;NTIOLib_Flash;c:\users\Peter\AppData\Local\Temp\2WSX3EDC\NTIOLib_X64.sys;c:\users\Peter\AppData\Local\Temp\2WSX3EDC\NTIOLib_X64.sys [x]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\drivers\nusb3hub.sys;c:\windows\SYSNATIVE\drivers\nusb3hub.sys [x]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\drivers\nusb3xhc.sys;c:\windows\SYSNATIVE\drivers\nusb3xhc.sys [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 WacHidRouter;Wacom Hid Router;c:\windows\system32\DRIVERS\wachidrouter.sys;c:\windows\SYSNATIVE\DRIVERS\wachidrouter.sys [x]
R3 wacomrouterfilter;Wacom Router Filter Driver;c:\windows\system32\DRIVERS\wacomrouterfilter.sys;c:\windows\SYSNATIVE\DRIVERS\wacomrouterfilter.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
S1 AFW;Agnitum Firewall Driver;c:\windows\system32\DRIVERS\afw.sys;c:\windows\SYSNATIVE\DRIVERS\afw.sys [x]
S1 BdSpy;BdSpy;c:\windows\system32\drivers\BdSpy.sys;c:\windows\SYSNATIVE\drivers\BdSpy.sys [x]
S1 NovaShieldFilterDriver;NovaShieldFilterDriver;c:\windows\system32\DRIVERS\NSKernel.sys;c:\windows\SYSNATIVE\DRIVERS\NSKernel.sys [x]
S1 NovaShieldTDIDriver;NovaShieldTDIDriver;c:\windows\system32\DRIVERS\NSNetmon.sys;c:\windows\SYSNATIVE\DRIVERS\NSNetmon.sys [x]
S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [x]
S2 Apache2.4;Apache2.4;c:\xampp\apache\bin\httpd.exe;c:\xampp\apache\bin\httpd.exe [x]
S2 BsBackup;BullGuard backup service;c:\windows\System32\SvcHost.exe;c:\windows\SYSNATIVE\SvcHost.exe [x]
S2 BsBhvScan;BullGuard Behavioural Detection;c:\program files\BullGuard Ltd\BullGuard\BullGuardBhvScanner.exe;c:\program files\BullGuard Ltd\BullGuard\BullGuardBhvScanner.exe [x]
S2 BsFileScan;BullGuard on-access service;c:\windows\System32\SvcHost.exe;c:\windows\SYSNATIVE\SvcHost.exe [x]
S2 BsFire;BullGuard firewall service;c:\windows\System32\SvcHost.exe;c:\windows\SYSNATIVE\SvcHost.exe [x]
S2 BsMailProxy;BullGuard e-mail monitoring service;c:\windows\System32\SvcHost.exe;c:\windows\SYSNATIVE\SvcHost.exe [x]
S2 BsMain;BullGuard main service;c:\windows\System32\SvcHost.exe;c:\windows\SYSNATIVE\SvcHost.exe [x]
S2 BsScanner;BullGuard scanning service;c:\program files\BullGuard Ltd\BullGuard\BullGuardScanner.exe;c:\program files\BullGuard Ltd\BullGuard\BullGuardScanner.exe [x]
S2 BsUpdate;BullGuard update service;c:\program files\BullGuard Ltd\BullGuard\BullGuardUpdate.exe;c:\program files\BullGuard Ltd\BullGuard\BullGuardUpdate.exe [x]
S2 Intel(R) Capability Licensing Service Interface;Intel(R) Capability Licensing Service Interface;c:\program files\Intel\iCLS Client\HeciServer.exe;c:\program files\Intel\iCLS Client\HeciServer.exe [x]
S2 jhi_service;Intel(R) Dynamic Application Loader Host Interface Service;c:\program files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe;c:\program files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe [x]
S2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [x]
S2 UNS;Intel(R) Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [x]
S3 afwcore;afwcore;c:\windows\system32\DRIVERS\afwcore.sys;c:\windows\SYSNATIVE\DRIVERS\afwcore.sys [x]
S3 BdNet;BdNet;c:\windows\system32\drivers\BdNet.sys;c:\windows\SYSNATIVE\drivers\BdNet.sys [x]
S3 hxctlflt;hxctlflt;c:\windows\system32\Drivers\hxctlflt.sys;c:\windows\SYSNATIVE\Drivers\hxctlflt.sys [x]
S3 LGBusEnum;Logitech GamePanel Virtual Bus Enumerator Driver;c:\windows\system32\drivers\LGBusEnum.sys;c:\windows\SYSNATIVE\drivers\LGBusEnum.sys [x]
S3 LGPBTDD;LGPBTDD.sys Display Driver;c:\windows\system32\Drivers\LGPBTDD.sys;c:\windows\SYSNATIVE\Drivers\LGPBTDD.sys [x]
S3 LGVirHid;Logitech Gamepanel Virtual HID Device Driver;c:\windows\system32\drivers\LGVirHid.sys;c:\windows\SYSNATIVE\drivers\LGVirHid.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 rusb3hub;Renesas Electronics USB 3.0 Hub Driver (Version 3.0);c:\windows\system32\DRIVERS\rusb3hub.sys;c:\windows\SYSNATIVE\DRIVERS\rusb3hub.sys [x]
S3 rusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver (Version 3.0);c:\windows\system32\DRIVERS\rusb3xhc.sys;c:\windows\SYSNATIVE\DRIVERS\rusb3xhc.sys [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-07-12 23:53 1173456 ----a-w- c:\program files (x86)\Google\Chrome\Application\28.0.1500.72\Installer\chrmstp.exe
.
Inhoud van de 'Gedeelde Taken' map
.
2013-07-24 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-05-16 20:22]
.
2013-07-24 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-06-14 06:48]
.
2013-07-24 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-06-14 06:48]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\1TortoiseNormal]
@="{C5994560-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994560-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 75544 ----a-w- c:\program files\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\2TortoiseModified]
@="{C5994561-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994561-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 75544 ----a-w- c:\program files\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\3TortoiseConflict]
@="{C5994562-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994562-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 75544 ----a-w- c:\program files\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\4TortoiseLocked]
@="{C5994563-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994563-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 75544 ----a-w- c:\program files\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\5TortoiseReadOnly]
@="{C5994564-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994564-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 75544 ----a-w- c:\program files\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\6TortoiseDeleted]
@="{C5994565-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994565-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 75544 ----a-w- c:\program files\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\7TortoiseAdded]
@="{C5994566-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994566-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 75544 ----a-w- c:\program files\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\8TortoiseIgnored]
@="{C5994567-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994567-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 75544 ----a-w- c:\program files\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\9TortoiseUnversioned]
@="{C5994568-53D9-4125-87C9-F193FC689CB2}"
[HKEY_CLASSES_ROOT\CLSID\{C5994568-53D9-4125-87C9-F193FC689CB2}]
2011-06-13 08:20 75544 ----a-w- c:\program files\Common Files\TortoiseOverlays\TortoiseOverlays.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-08 23:01 164016 ----a-w- c:\users\Peter\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-08 23:01 164016 ----a-w- c:\users\Peter\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-08 23:01 164016 ----a-w- c:\users\Peter\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-08 23:01 164016 ----a-w- c:\users\Peter\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BullGuardUpdate2"="c:\program files\bullguard ltd\bullguard\BullGuardUpdate2.exe" [2013-06-10 2531168]
"Launch LCore"="c:\program files\Logitech Gaming Software\LCore.exe" [2013-04-24 7477016]
"RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RtkNGUI64.exe" [2012-06-12 6548112]
"RtHDVBg"="c:\program files\Realtek\Audio\HDA\RAVBg64.exe" [2012-06-14 1212560]
"Nvtmru"="c:\program files (x86)\NVIDIA Corporation\NVIDIA Update Core\nvtmru.exe" [2013-05-16 1012000]
"Greenshot"="c:\program files\Greenshot\Greenshot.exe" [2013-05-20 499712]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=c:\windows\System32\nvinitx.dll c:\windows\System32\BgGamingMonitor.dll
.
------- Bijkomende Scan -------
.
uStart Page = hxxp://www.itvonline.nl/
uInternet Settings,ProxyOverride = <local>
uSearchAssistant = hxxp://feed.snapdo.com/?publisher=SnapdoEMonYB&dpid=SnapdoEMonYB&co=NL&userid=2FF22AD0-51B6-4DC3-B5AA-12971E501C73&searchtype=ds&q={searchTerms}&installDate={installDate}
IE: E&xporteren naar Microsoft Excel - c:\progra~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Fill Forms - file://c:\program files (x86)\Siber Systems\AI RoboForm\RoboFormComFillForms.html
IE: Logoff - file://c:\program files (x86)\Siber Systems\AI RoboForm\RoboFormComLogoff.html
IE: Save Forms - file://c:\program files (x86)\Siber Systems\AI RoboForm\RoboFormComSavePass.html
Trusted Zone: dell.com
TCP: DhcpNameServer = 192.168.2.254
FF - ProfilePath - c:\users\Peter\AppData\Roaming\Mozilla\Firefox\Profiles\m1lhamj6.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - about:home
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?rls=org.mozilla:en-US:official&client=firefox-a&q=
.
.
------- Bestandsassociaties -------
.
JSEFile=NOTEPAD.EXE "%1"
.
.
--------------------- VERGRENDELDE REGISTER SLEUTELS ---------------------
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe,-101"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
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@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Andere Aktieve Processen ------------------------
.
c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\xampp\mysql\bin\mysqld.exe
c:\program files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
c:\program files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
c:\users\Peter\AppData\Roaming\Dropbox\bin\Dropbox.exe
.
**************************************************************************
.
Voltooingstijd: 2013-07-24 15:33:14 - machine werd herstart
ComboFix-quarantined-files.txt 2013-07-24 13:33
ComboFix2.txt 2013-07-24 12:37
.
Pre-Run: 741.910.630.400 bytes free
Post-Run: 741.792.354.304 bytes free
.
- - End Of File - - 29C0657C5D8F0849EB81C0850D4F801B
5FB38429D5D77768867C76DCBDB35194

Post Edited (Plinfut) : 7/24/2013 3:54:44 PM GMT

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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 549
 
   Posted 7/25/2013 6:12 AM (GMT +3)    Quote: Computer starts freezing with intervals after a few hoursAlert an admin about: Computer starts freezing with intervals after a few hours
The problem with the Greenshot program is known to happen sometimes and it is caused by Combofix itself. Do you worry about that, the error will not show up again.

The only odd things that show in the CPUID Hardware Monitor are the 5V and 12V which are both off. However, the CPUID Hardware Monitor doesn't measure things accurately. A multimeter is needed to register if there are any voltage issues.

Unrelated to the current issues, uninstall PC-Doctor for Windows if you can find it in the list of programs.

Also, uninstall both Actual Window Manager and TortoiseSVN (I know this program, so make sure to backup your work, save your passwords, before you uninstall it). You will reinstall them after testing.
From your log, these are the only two that could be causing issues because they interfere with system default settings.

If you uninstall the three above and still have difficulties, it is definitely a hardware issue.


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 13

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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Plinfut
New Member


Date Joined Jun 2013
Total Posts : 4
 
   Posted 7/29/2013 7:39 PM (GMT +3)    Quote: Computer starts freezing with intervals after a few hoursAlert an admin about: Computer starts freezing with intervals after a few hours
Thank you for all your help :) Since I ran Combofix, I haven't had any issues anymore, though I've been away from home half the time. I'll continue to keep an eye on it and uninstall these programs if the problem recurs. The problem is pinpointed either way, so this topic may be locked if you wish to. :) Thanks again :)
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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 549
 
   Posted 7/31/2013 12:20 AM (GMT +3)    Quote: Computer starts freezing with intervals after a few hoursAlert an admin about: Computer starts freezing with intervals after a few hours
I am glad to hear that the issue is solved!

Best regards,


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 13

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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