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Please download Malwarebytes' Anti-Malware:
to your desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch
Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform full scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location.
NB: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
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Please download Combofix:
And save to the desktop.
Close all other browser windows.
Important-> Temporarily disable your anti-virus, real-time protection before performing a scan. They can interfere with combofix or remove some of its embedded files which may cause "unpredictable results".
Go to Start->Run and copy/paste: ComboFix /snapshot and hit OK. It should run Combofix.
Please note, that once you start combofix you should not click anywhere on the combofix window as it can cause the program to stall. In fact, when combofix is running, do not touch your computer at all and just take a break as it may take a while for it to complete.
When finished, it will produce a logfile located at C:\combofix.txt.
Post the contents of that log in your next reply with Malwarebytes' Anti-Malware log.
Please copy and paste your log files. DO NOT add it as an attachment
Do NOT post your problem in someone elses thread.
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