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Lost tool bar in Windows Live Mail since Bullguard upgrade
   
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Dickens
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   Posted 2/24/2012 10:00 PM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
Thanks Adreea-Luciana,

I have re-installed .net framework 4 and Visual c++ (2010).

The issue still appears; however as it happens to only about one in four logons to Windows Live Mail I think I may have to give up and live with it!

Regards.
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Dickens
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   Posted 2/25/2012 12:15 PM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
I have re-installed .net framework 4 and Visual C++ as suggested.

The black bar still appears - however as the issue only affects about 1 in 4 logons to Windows Live Mail I am tempted to live with it!

Maybe some time a solution will be found.

Thanks.
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Andreea-Luciana Ostache
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   Posted 2/25/2012 6:01 PM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
Please read this post:
answers.microsoft.com/en-us/windows/forum/windows_7-networking/black-border-in-windows-live-mail-2011/fa53e1b1-477b-e011-9b4b-68b599b31bf5

Let us know if this helps solve the issue.


Andreea-Luciana Ostache
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Download the Free Trial version of BullGuard Internet Security 12

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Dickens
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   Posted 2/25/2012 7:36 PM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
Hello Andreea- Luciana,

Thank you for that very interesting link. I have not got KB254826, the laptop does have Windows 7 SP1 but the graphics driver is an AMD Radeon HD6480G.

My problem may be similar to the one on that link and I shall investigate as to whether an update is available for the AMD Radeon graphics driver.

I have posted the issue on Windows LIve Solution Centre - one of the moderators is looking at the Windows Live Mail log.

Regards.
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Andreea-Luciana Ostache
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   Posted 3/2/2012 9:24 AM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
Did Microsoft post an answer to your inquiry?


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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Dickens
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Date Joined Mar 2005
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   Posted 3/2/2012 11:50 AM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
The latest from Microsoft (29 February) is that the issue has been escalated to a senior support analyst.

It's a strange little problem - all other programme and web pages load perfectly on the laptop.

I shall let you know of any further progress.

Post Edited (Dickens) : 02-03-2012 09:28:12 GMT

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Andreea-Luciana Ostache
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Date Joined Aug 2010
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   Posted 3/2/2012 1:01 PM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
If it was easy to solve we would have done it by now :D .

Our developers are also still investigating the issue. Looking forward to hearing their answer. Thanks for the feedback!


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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Dickens
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Date Joined Mar 2005
Total Posts : 300
 
   Posted 3/3/2012 12:51 PM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
I thinks it's probably a Windows/Graphics card software isse.

It still occurred when BullGuard was completely disabled.

It's also a randon issue - I guess that makes it so difficult to find the cause.
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Dickens
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   Posted 3/7/2012 2:29 PM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
Hello Andreea-Luciana,

A quick update on the Windows Live Mail issue:

Windows Live Team asked me to uninstall WLM then clean up any remaining WLM folders. After that I reinstalled WLM.

I thought this was sucessful until, after about 10 logins to WLM the black bar was back again.

In an earlier post I think I said that I had the same issue with my desktop; then I was not so sure. I can now confirm that I HAVE had the issue on the desktop; however it has only happened twice in about two months.

With the laptop, the frequency is much more often.

Have your developers made any progress?
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NorthPole
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Date Joined Mar 2010
Total Posts : 90
 
   Posted 3/7/2012 6:31 PM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
Just to be clear - is this a separate issue from the one raised here ?
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Dickens
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Date Joined Mar 2005
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   Posted 3/7/2012 7:38 PM (GMT +3)    Quote: Lost tool bar in Windows Live Mail since Bullguard upgradeAlert an admin about: Lost tool bar in Windows Live Mail since Bullguard upgrade
No, this is a different issue concerning an intermittant problem.

When logging on to Windows Live Mail 2011 the complete toolbar is replaced with a horizontal black bar.

Closing WLM then logging on again usually clears the problem.

Post Edited (Dickens) : 07-03-2012 17:00:49 GMT

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