I've got three computers - 2 desktops and a laptop. All three have separate, paid Bullguard subscriptions. All were working fine with Bullguard until around 3 weeks ago when I realised the 2 desktops had not updated for days. When I tried to update manually I got "error update sequence has been aborted". Unearthed the laptop, which hadn't been used in 97 days, and got exactly the same message. Nothing has been changed on any of the machines and my ISP is the same as ever. After live chat and numerous emails, still the same problem - well almost. After following all the advice and altering everything you can think of, as instructed, I've now got one desktop that connects, shows me the updates available, and then aborts the download. The other two say they can't connect and to check my internet connection - the connection is working just fine.
Is it me or is it rather strange that 3 differerent machines can start failing to update at the same time? All I'm getting from support now is "we'll get the test team on to it and get back to you". Meanwhile I've lost a total of 9 weeks paid subscription so far and can't go online safely.
Grateful if anyone has any ideas about this because Bullguard Support certainly haven't.
I'm also having the same problem on my P.C. I had the problem once then it resolved itself.I'm having it again, and de!!!!e what Bullguard support tells me to do,it still persists.Have had other issues too which Bullguard doesn't seem able to resolve and now they're telling me that I can have a refund if I purchased Bullguard online (which I didn't) but I don't want a refund, I want the product to work! Does anyone know how to resolve this please?
The problem I had never was solved. In the end I asked for, and got, refunds on two of my subscriptions - both of which were purchased on line. I didn't request a refund for the third subscription, for which I had purchased a CD, as that was about to expire anyway. However, Bullguard should be able to tell from their system that you had previously been updating and, therefore, that you must have purchased their product. I'd be inclined to push for a refund as I don't think you'll get a solution to your problem any time soon.
I got the same problem today. Tried everything they said and still no joy. (Checked Service.msc and restarted liveupdate, removed all other security programs (now reinstalled).) One thing I did notice was that Windows Security Centre thought my Virus subscription had expired, but I was told to ignore it.
If anyone has found a solution I'd be really pleased to hear about it.
Currently it is Thursday, December 04, 2008 7:40 PM (GMT +1) There are a total of 64.631 posts in 15.923 threads. In the last 3 days there were 21 new threads and 132 reply posts. View Active Threads
Who's Online
This forum has 27354 registered members. Please welcome our newest member, Wello. 40 Guest(s), 1 Registered Member(s) are currently online. Details JHT
|