I have a real problem that is worrying me silly being a woman I do panic when I see anything not right I would dearly love some help and advice here goes. I run Norton Internet Security 2006 edition on my computer which is Windows XP Home Edition. Only two days ago I get a message saying 'Norton Antivirus 2006 was unable to start instant messenger scanner. It will be unable to scan instant messenger downloads for infections' I tried there advice and did a full system scan and downloaded all updates to still get this message appearing. I went onto the support forum and straight away they told me there would be a charge for this service. I am very worried and angry also I only just renewed my subscription to Norton a month ago. I am prepared to delete my hard drive and remove my anti virus altogether, please help this lady in distress anyone? Rachel x
2 Install it in a PERMANENT folder! Example : c:\hijackthis\
3 Run hijackthis. (alternativ exe).
Choose the "Do a system scan and save a log file" option to perform your scan.
HijackThis will analyze your system, and automatically open a notepad textfile containing the HijackThis log when the scan is finished.
Open the text files containing the logs with a text editor and click Edit -> Select All, followed by Edit -> Copy. From within the browser window and with the message body text box selected, click Edit -> Paste.
Post hijackthislog here
Please start your own thread by clicking the new topic button. Do NOT post your problem in someone elses thread.
I had that problem because i uploaded msn instant messenger 5.0 and higher.After unnistall latest msn messenger and instaled version 4.7 ,the allerts stop coming.Norton antivirus 2006 is not supporting latest Msn messenger.
If you haven't msn messenger 4.7 or 4.6 ,you need download some,because Norton antivirus require Msn Instant messenger!
It's allways very fussy to have Norton Antivirus on your system.Please get it uninstalled, remove it completely i.e. any related update service what so ever.
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Rachel x
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