Not only me, but a friend of mine too have both updated to the Vista 64bit edition of V7 and neither of us can get it to update at all !
I have contacted tech support and all they can say is "well, its only a beta version so expect problems", not being able to update virus definitions is a pretty major problem if you ask me !
I'm surprised its been released at all in that condition !
I have uninstalled it and installed Avast instead, I think its pathetic that a half finished beta has been released, beta or not it should be functional and this isn't.
I've been using BG for a couple of years and never had a problem, but this is not good. I know it's a Beta (I'm a software engineer by trade by the way), but it should at least have the basic functionality i.e. updating. I'm sorry BG but what you've launched here is Alpha quality software.
I'm actually not very happy at all - I'm paying for this via my subscription, and due to the lack of updates I've had to uninstall and put Avast on (which I must say does seem to do the job). How can everyone else be ready for Vista, and Bullguard are dragging their heels? Even the free AVG already supports Vista (x86 and x64), and has done since the early Beta's.
I've been working on Vista since it's corporate launch - why hasn't anyone at Bullguard?
I've been using BG for a couple of years and never had a problem, but this is not good. I know it's a Beta (I'm a software engineer by trade by the way), but it should at least have the basic functionality i.e. updating. I'm sorry BG but what you've launched here is Alpha quality software.
I'm actually not very happy at all - I'm paying for this via my subscription, and due to the lack of updates I've had to uninstall and put Avast on (which I must say does seem to do the job). How can everyone else be ready for Vista, and Bullguard are dragging their heels? Even the free AVG already supports Vista (x86 and x64), and has done since the early Beta's.
I've been working on Vista since it's corporate launch - why hasn't anyone at Bullguard?
Hallelujah !!! Come on Bullguard ! Sort this out ffs !!
Does anyone at Bullguard actually read what their customers are saying?
It's been 24 hours since I posted on here, and nothing official in response as to what BG intend to do re the shambles which is currently their Vista offering.
I contacted there support about it and all they responded with was that they were aware of the problem. They wouldn't even tell me when they planned to have a working version. I am certainly going to be very cautious about renewing my Bullguard subscription.
mattm591 said... I contacted there support about it and all they responded with was that they were aware of the problem. They wouldn't even tell me when they planned to have a working version. I am certainly going to be very cautious about renewing my Bullguard subscription.
Same here ! if this is an example of their support ! hardly got their finger on the pulse have they !
I contacted them and all they could say is "well its a beta version, expect problems" what a crock !!
As it was said earlier this is bearly an alpha version, yet alone a beta, I've recommended Bullguard to other people prior to this, but I regret doing so now.
Hey everyone, I too have had the same issues with Bullguard. I have been asked to 'LOG BACK IN', 'TURN OFF THE WINDOWS FIREWALL', 'TURN OFF MY ROUTER FIREWALL', DE-INSTALL AND REINSTALL THE SOFTWARE' and have been told many times it is my firewall that is the problem!!! I also have paid for a subscription that I am obviously not getting use of. My system is being left wide open to infections and I have had the same response as most of you.........'THE Q + A TEAM ARE AWARE OF THE ISSUE'!
I do NOT think this is good enough as I am sure the BULLGUARD team have had the chance to work with RC1 + RC2 to get the release of this software right. I really do hope that they sort their lives out and get the full release sorted, otherwise I think they may be losing a few customers along with a few $$$ in refunds for software that DOESN'T work!
I've had replies from them saying "we are working on it" but its not good enough, even a note of appology from Bullguard support in this thread would go some way of calming my frustration, to not do so gives the feeling of apathy.
I do NOT think this is good enough as I am sure the BULLGUARD team have had the chance to work with RC1 + RC2 to get the release of this software right.
Hmmm...if the developers at BG are serious about their jobs (and bear in mind, they are developing on Windows after all) - then surely they are MSDN subscribers - which means they've had access to the final release (initially release to corporates in November last year and to consumers Feb this year) since last October (I've had the final version since then and been developing on it quite happily with no problems - and the code I'm developing makes AV detection look like a walk in the park!
Sorry - but this is sheer incompetence from Bullguard. There are many alternatives out there which work on Vista - and many of them are free (AVG, Avast etc). If there's no response from BG by the end of the month on this one, I will be demanding a refund on my subscription. I've been with BG for a while now and recommended it to a lot of people, but I stand by my original comments - if an AV application cannot update it's own virus defs, it's not fit for release and is an ALPHA product (and dangerous too!).
If I released an ALPHA quality product to customers (and I'm dealing B2B, not B2C as in BG's case), I'd a) be fired and b) be sued for any losses or damages to my customer's data. I wonder if BG's devs live in the same world as the rest of us?
Dear early adopters of Windows Vista for 64-bit computers!
The AV-engine in BullGuard for Vista 64-bit is delivered by Bitdefender, the same partner we also rely on for our Windows XP version.
We are currently waiting for Bitdefender to release their engine from the beta-stage, before we can remove the “beta” label from our entire suite as well. The timeline for this has slipped for Bitdefender, thus generating problems for our early adopters of Vista 64-bit as well. Bitdefender first expected to release the engine on February 9th, but we’re now looking at some further days delay.
I apologise for this situation, and urge you to have patience for some more days.
We are as always doing all we can to secure our users, but in this case we’re relying on a partner as well. Bitdefender has long been a loyal and dedicated partner to us, and we greatly appreciate their effort. This is not an attempt to push away responsibility of the situation - It is merely the explanation, and BullGuard of course assume full responsibility for the products we deliver :)
As soon as the engine is released from beta, the regular, daily, updates to all BullGuard users that you are used to from our other versions will start.
Kind regards
Theis Søndergaard
CTO, BullGuard Ltd.
Post Edited (Theis Sondergaard) : 2/15/2007 11:26:51 AM GMT
Thank you for an official explanation from Bullguard (although not before time).
I appreciate that you're waiting on a 3rd party to release their API's in full release format, but what you've failed to answer here is why Bullguard can't actually update it's virus defs. It's simply a matter of downloading the latest def file from your site - this isn't an issue with a 3rd party - it's simply an issue that Bullguard has something wrong that causes an error which won't allow the latest file download. The message we're all getting is that "Bullguard is unable to connect to the update server". Surely, this is due to a physical connection problem i.e. looking in the wrong place. If not, then surely a message along the lines of no updates available would be more appropriate?
Post Edited (Waynes World) : 2/17/2007 1:05:08 AM GMT
Exactly, and what's more an official Bullguard support reply to me said I should download the definitions manually, from a link they provided, and gave me instructions as to how to update manually. I followed them explicitly and all that happened was the Antivirus/Antispyware modules removed themselves from Bullguard! This issue is the most unacceptable.
I am off to buy another anti virus program, cannot wait any longer for bullguard to provide updates, i have effectively got very little protection, and my subscription expires in 30 days anyway, sorry bullguard you have lost a customer and i wont be recommending you. Out of all the software on my pc, the only one i have had any problems with is my anti virus, only one of the most important bits of software you have, its madness. my firewall module has disappeared too. most unhappy!
I would highly advise anyone who needs to use a decent internet security program on their Vista 64bit install to try out Kaspersky. They do a fully functional 30 day trial and after my problems with Bullguard it is incredibly good! There are far more security options and it is working incredibly stably and without memory leaks.
Get a trial here: http://www.kaspersky.com/trials?chapter=186685226
mattm591 said... I would highly advise anyone who needs to use a decent internet security program on their Vista 64bit install to try out Kaspersky. They do a fully functional 30 day trial and after my problems with Bullguard it is incredibly good! There are far more security options and it is working incredibly stably and without memory leaks.
Get a trial here: http://www.kaspersky.com/trials?chapter=186685226
MUCH better than Bullguard!
Thanks for the advice, I've had enough waiting, I've installed Kaspersky.
Whilst not detracting from the fact that, yes, Bullguard should have been a little more on the ball with the vista (64) version of Bullguard 7, you guys are all behaving a little harshly.
Anyone who has migrated from one OS to another should know that there are always teething problems with the new OS and the fact that it will almost always invlolve installing legacy software. This is exactly the reason why my machine will remain dual boot until Vista is a little more established. Vista for 30% of my everyday tasks and XP at all other times.
Of course one would assume that an application as important as Virus protection should be, by definition, available to work on a new release OS, especially one as prominent as Vista. The practicallities are such that this cannot always be guaranteed, especially when the software in question uses a third party plugin.
Our negative comments should be aimed at Bitdefender, they have obviously landed Bullguard right in the !!!!..
If you listen carefully you can probably hear Morten, Theis and Heini screaming in the office about letting down a lot of their clients. Bitdefender... SHAME ON YOU.. I've had early betas and RC1 of Vista for many, many months now.
I personally have always found Bullguard tech support great, if a little slow sometimes.
C'mon guys.. you chose to adopt a major upgrade to your OS as soon as it was launched. Did you not think there would not be a few teething problems?
Sure, you have all paid for a subscription. Do one of two things:
1. Use the 30 day trial to kaspersky and switch back to Bullguard as and when we have a 64 bit fix.
2. Accept the fact that Vista 64 is still a bit twitchy (how many updates have been installed via windows
update since the install?) and maybe use the dual boot option for now.
We need a little reason here instead of shouting negative comments about Bullguard.
I, for one, will be sticking with BG7 for now..
I will now get down off my soapbox and return to Rainbow 6 Vegas..
Whilst I see the possible problems surounding a new OS, it does not defend the fact that Vista has been available for quite some time now, both public and developer wise. I have been a loyal user of BG for 1 1/2 years now and I have nothing to complain about.. so far.. I even renewed my subscription for two years little while back..But..
Then I decided it was time to build a new computer and even get Vista 64-bit.. Fair enough that the automatic download of AV defs isn't up and running.. I can live with that. I contact BG Support and recieve a link with files to manually update Bg and instructions on how to do this. The process is simple and painless.. or so it seems, until reeboot.. Then the whole AV part of BG is actually missing from Bullguard, all that is left is MAIN, SPAMFILTER, BACKUP and SUPPORT (which btw doesn't work either).
I send a new email to support, explaining this, where as they ask me to give them a better description of what is wrong. And that I do.. 2 days has passed, only silence.. It is poor poor customer service, if not only to say, sorry - we have no clue what to do - then just be silent.. I dislike far to many of the other AV progs out there, seeing as I'v supported quite a few of them thru a helpdesk and Bullguard is by far the one I am most pleased with and have recomended to many of my friends..
All I can say is that silence is not the cure in order to attain pleased customers and event returning customers, not only for me but for everyone who is actually waiting to get another "official" statement from Bullguard. One made 2/15/2007 11:26:51 AM GMT is not enough. It's more than 1 month and not one single word.. *sighs*
I have just bought a new PC from Mesh Computers who sold me Bullguard on the basis that everything with the PC was Vista compatible. No mention of the anti-virus product being a Beta. Does anyone know of a resolution to this problem becoming available? I know Bulllguard has a reputation as one of the best products around but I have to say I'm not impressed. I contacted live support who had me checking my system and re-installing - no mention of a known issue that's being described here.
Supergran said... I have just bought a new PC from Mesh Computers who sold me Bullguard on the basis that everything with the PC was Vista compatible. No mention of the anti-virus product being a Beta. Does anyone know of a resolution to this problem becoming available? I know Bulllguard has a reputation as one of the best products around but I have to say I'm not impressed. I contacted live support who had me checking my system and re-installing - no mention of a known issue that's being described here.
We've been waiting from day one !!!
Personally, I've given up, Bullguard have shown themselves to be a amateurish operation, you can tell by there pittyful replies.
I've resorted into using Avast, its free, and not only works with Vista but also works with the 64bit edition, clearly more proffesional than Bullguard.
I have had enough patience with BullGuard's vista 64-bit incapability.
I own a firm which has sold about 90 BullGuard licences from 2006 until now. Our main topic is the installation of cable modems for an ISP in germany and we sell BullGuard to the customers, who are in need of virus protection programs.
Selling that software, we use BullGuard on our systems within the company as well and were quite satisfied so far. Apart, that is was quite surprising, that there was a virus definition update available everytime a system started up, but nevermind...
Of course we got vista 64-bit installed to a system asap to see how drivers would function, software would work and simply to gain experience.
So now I have 3 major problems:
complaining customers with 64-bit vista PCs, who have activated their licence-key and are not satisfied. They want the money back. Hey ! This costs me.
we loose reputation, because we told them BullGuard is worth buying. This costs me even more money in longterms.
there are still about 40 BullGuard CD's in our stock and I cannot recomenned it, because it is definatley not vista 64-bit ready. Software, I can only sell to someone, who is never ever willing to switch to vista 64-bit, because I can't give a time scedule until it will work.
Ok, point four is, that we have to switch our vista system to another security software. Not so serious, because there are plenty of other options on the market.
It has always been the same procedure when the OS from MS updadet. Incomplete drivers, incompabilty with hardware and so on. I do expect a little more experience in the ongoing situation from BullGuard.
Give us resellers and nevertheless the customers information on how far the development is.
Not everyone is confronted with these problems.
Buy 32-bit vista (or stick to XP), don't invest in SLI or crossfire and be satisfied. But that is not the way how a lot of customers think ! They want the best. The best they can get.
It's a pitty, that BullGuard is obviously not able to provide the best a customer can get.
Not only BullGuard has been sleeping, that is for sure, but sleeping as well and with the same arrogant no comment policy as the most other Hard- and Software Providers.
I am really disapointed, because our main goal is customers satisfaction, which is unobtainable with this product.
You cost me money and reputation and as soon as those 40 CDs are gone, you won't be gaining from me anymore.
Greetings
(Not signing with name of the firm, otherwise I'll never get rid of the remaining discs)
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