WINDOWS EXLORER CRASHED WHEN OPEN "MY DOCS" OR "MY PICS" NEW DVD-RW DRIVE NOT WO

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RGREGORY
New Member

Date Joined Mar 2006
Total Posts : 4

Posted 3-6-2006 9:39 (GMT +1)

JUST GOT THIS NEW DELL XPS 600. LOVE IT. I HAVE INSTALLED A FEW PROGRAMS AND THEIR UPDATES THAT I HAD ON MY SONY VIAO. SOMETHING IS NOT QUITE RIGHT. OCCASIONALLY WHEN I CLICK ON "MY DOCUMENTS" OR TRY TO LOOK AT PICTURES IN "MY PICTURES", EXPLORER CRASHES AND TAKES ME BACK TO THE DESKTOP. ANY IDEAS. WOULD APPRECIATE IT. I HAVE INSTALL ROXIO EASY MEDIA 7 W/ UPDATES, REGISTRY MECHANIC, MICROSOFT DEFENDER BETA 2, AUDIOLABEL, LAVASOFT AD-AWARE, DVD-X-COPY PLATINUM, THE PRINTSHOP 12 DELUXE W/ XP UPDATES, HP SOFTWARE FOR OFFICEJET 7410 W/ UPDATES, HP SOFTWARE FOR DVD WRITER DVD420E W/ UPDATES, WINDOWS MEDIA CONNECT. ALSO, POWERDVD WHICH ALSO CAME WITH THE XPS600 CRASHES EVERYTIME I TRY TO PLAY A DVD. COULD IT BE THE PATIN COUFIN DRIVER. ALSO, MY EXTERNAL HP DVD WRITER WORKS FINE, BUT THE BRAND-NEW DVD-RW ON THE XPS 600 WILL BURN DVDS, BUT THEY ARE NEVER PLAYABLE.

GREGG REINHOLDT

Andrei Ionescu
Forum Moderator

Date Joined Dec 2005
Total Posts : 58

Posted 3-9-2006 4:32 (GMT +1)

Hi Gregg,

The Explorer problem is likely to be caused by a corrupted handler for image files or by a 3rd party shell extension installed on your computer. But we also should not exclude the possibility of an infection.

For starters, please try to follow these steps:

First of all, I will need you to create a Backup copy for your registry: Start-> Run-> type "regedit" and press [Enter]. Then in the Regedit window, select the My Computer entry, press File-> Export, choose the name and the location for the Backup copy and then press Save.

A. Then, I will need you to disable Thumbnail View for the Documents folder:

Open the Registry Editor (Start-> Run-> type "regedit" and press [Enter]).
Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced.
Double-click the DisableThumbnailCache value, or go to Edit -> New -> DWORD value to create a new value by that name.
Enter 1 for its value.
Click Ok and close the Registry Editor when you're done; you'll have to log off and then log back on for this to take effect.

B. Also, I will need you to delete the default handler for .Jpeg file types:

Open the Registry Editor (Start-> Run-> type "regedit" and press [Enter]).
Navigate to HKEY_CLASSES_ROOT\.jpeg\PersistentHandler.
Double-click the Default value, and delete everything written in the Value Data field.
Click Ok and close the Registry Editor when you're done; you'll have to log off and then log back on for this to take effect.

Please let me know about the outcome of this procedure, and please try to post a HijackThis log as well in order to make sure there are no obvious infections present on your computer.

As for the DVD-Rw problem, please let me know what type of DVD-Rw are you using, what burning software and last but not least what type of blanks are you using.

Andrei Cristian Ionescu

Support Team Member

BullGuard Software Ltd.

Cell phone: +40 724.276.719

YM!: ionescu1982 ; Skype: ionesan

andreio@bullguard.com / www.bullguard.com

BullGuard specialises in best-of-breed security solutions for home users and
small businesses, emphasising technical excellence, ease-of-use and customer-care.
BullGuard is a Microsoft Gold Certified Partner with competencies in Security Solutions
and ISV Software Solutions: www.microsoft.com/security/partners/antivirus.asp

Please start your own thread by clicking the new topic button. Do NOT post your problem in someone elses thread.

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