Bullguard Backup regularly freezes when backing up Windows Live Mail Messages with Bullguard Backup; and, until recently, the Windows Live Mail tool bar was frequently replaced on start-up with a black bar.
The tool bar was always restored after a restart, or failing that a reboot.
Last evening Bullguard Backup again froze when backing up Windows Live Mail. This morning the Windows Live Mail tool bar was again replaced by a black bar. After both restarting Windows Live Mail and then a re-boot the black bar remained. After a further re-boot I attempted to carry out a Bullguard backup of Windows Live Mail. Bullguard Backup opened the Windows Live Mail and programme and , surprise surprise, successfully backed up the messages AND the tool bar was restored.
There is little doubt that Windows Live Mail and Bullguard have an uneasy relationship.
I post this in case anyone else is faced with this issue.
Re: Windows Live Mail tool bar replaced with black bar.
Until I saw your post I thought I was the only one with this problem! More than two years ago I spent many happy (?) hours trying to fix this issue. I had the problem with WLM 2011 both on a destop and later on a new a laptop.
Neither BullGuard Technical Support nor answers.microsoft.com could help me with a solution. If you Google, 'Windows Live Mail Home Toolbar missing on startup' you may find my posts on answers.microsoft.com, dated 22 Feb 2012.
I gave up in the end - like you I think it is a BullGuard/Windows LIve Mail clash. The black bar on the toolbar seems to appear for no particular reason and will often stay away for many days.
Incidentally, I have recently updated to Windows LIve Mail 2012 and the black bar has appeared again.
Please let me know if you find a lasting fix for this annoyance - I can honestly say I tried almost everything.
I don't think the black bar has anything to do with BullGuard Backup - right now my Backup Scheduler is disabled and I still see the black bar at times.
I quite like Windows Live Mail so I guess I will just have to live with the issue.
Like Dickens, I upgraded a few months ago to WLM 2012 (which itself received a recent Microsoft update), although in my case it was from WLM 2009. Although I haven't experienced a black bar, I do find occasionally that neither the WLM nor the Bullguard toolbars load at all - this usually resolves itself by restarting WLM. I don't use Bullguard Backup at all, so that plays no role. I do feel that the issue is due to some interaction between the program's own toolbars and the Bullguard one, though.
Yes, I think it is definitely a BuillGuard/WLM clash. Considering all the work I did to resolve the problem that can be the only reason.
I won't bore you with a long list of what I did, but very briefly:
Checked video cards on Desktop and Laptop - all ok. Did numerous re-installations of WLM 2011 ensuring that all previous WLM files were erased before re-installing. Sent several log files to Microsoft answers - no issues found. Re-installed BullGuard on several occasions. Checked for both hardware and software faults on Desktop and Laptop - nothing found. Drank more than several glasses of Chenin Blanc but missed a number of good TV programmes while trying to fix the problem!