Wont update my anti-spyware - Free Antivirus Forum

Wont update my anti-spyware

BullGuard Antivirus Forum > General Security > Updates and Patches > Wont update my anti-spyware

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domino
New Member

Date Joined Jun 2007
Total Posts : 2

Posted 6-26-2007 8:21 (GMT +1)

hi i have a security alert popping up on my computer that my bullguard anti-spyware needs updating.i have tried several tmes and its keep saying that it cant update as it cant connect to update server!!! my internet is running fine but it still seems a problem.can anyone help immediately many thanks confused

EMMS
New Member

Date Joined Jun 2007
Total Posts : 2

Posted 7-12-2007 4:30 (GMT +1)

HI THERE I HAVE THE SAME PROBLEM, HAVE YOU HAD ANY REPLYS YET,

Nimrod82
New Member

Date Joined Jun 2007
Total Posts : 3

Posted 7-12-2007 6:47 (GMT +1)

Got the same problem here - have had a reply from Support which involves re-signing in but after pushing the "check & Update" button nothing happens, not even the connection error message. Have e-mailed Support again - will let you know if there is any result.

Just finished the trial period and signed up - co-incidence?

Nimrod82
New Member

Date Joined Jun 2007
Total Posts : 3

Posted 7-12-2007 7:27 (GMT +1)

Oh dear! Latest reply from support;

"Thank you for your reply.

Unfortunately , there seems to be an issue from our part .We have forwarded the problem and expect it to be resolved within the course of today.

I apologize for the inconvenience and kindly ask you to have patience until this issue is solved."

We shall see.

Nimrod82
New Member

Date Joined Jun 2007
Total Posts : 3

Posted 7-13-2007 9:45 (GMT +1)

Seems to have been a server problem - updated today with any trouble. No further comms from Support.

Jorgen
New Member

Date Joined Jun 2007
Total Posts : 1

Posted 7-18-2007 8:44 (GMT +1)

I have the same problem that I cannot access the update server. Are there any suggestions to get this problem fixed?

This has been a problem for 18 days !!

Hi from Jorgen

Nico
New Member

Date Joined Jun 2007
Total Posts : 2

Posted 7-19-2007 12:51 (GMT +1)

I'm having this same problem now again. I had it somewhere last week also, but then it was fixed.

Now I have the same problem again, not checked for over 14 hours and no update for over 17 hours. Update server can not be reached is the error message I get when I try to update manually.

Wildblue
New Member

Date Joined Jun 2007
Total Posts : 1

Posted 7-19-2007 8:07 (GMT +1)

Hi there. I've had - and am still having - the same problem as you guys. I contacted Bullguard and was told that they know there are problems and that it's due to a large update going through and to try again tomorrow.

Nico
New Member

Date Joined Jun 2007
Total Posts : 2

Posted 7-19-2007 11:10 (GMT +1)

Just saw that my computer updated the necessary files again. Let me hear how it is with you.

Thanks

Now it completes the update check, but it has not received an update for over 13 hours. Nromally I would several per day without such long gaps. What going on with your updates, Bullguard?

Post Edited (Nico) : 20-07-2007 11:45:51 GMT

BradWard747
New Member

Date Joined Jun 2007
Total Posts : 20

Posted 7-20-2007 3:27 (GMT +1)

Its a error on bullguard's part.

Then after it gets fixed there is a spike on the servers, to just make the same problem.

Notice no bullguard staff replys?

They will fix it (i hope soon, i hate being a "sitting duck")

Tavi
Forum Moderator

Date Joined Jun 2007
Total Posts : 11

Posted 7-20-2007 6:17 (GMT +1)

Hey guys,

Sorry for the lack of a reply so far, but we had to deal with this update issue.

As you can see on this page http://www.bullguard.com/support/system-status.aspx we do have a problem.

Now the problem is with the download speed and quantity. That does not mean that you cannot update. All you have to do is keep trying.

As soon as this issue is solved, you should see another server announcement on the page I gave you above.

Please feel free to post any other questions regarding this issue.

Cheers,

Octavian Arvunescu

Please read the forum rules before posting

www.bullguard.com

BradWard747
New Member

Date Joined Jun 2007
Total Posts : 20

Posted 7-20-2007 7:39 (GMT +1)

Well he kept on trying and when we did....u got a huge spike which did this all agian.

How about just say "dont try to update till we post on the site" that way i know after 1 day, 3 hours, 24 mins i can update without problems.

I am just surfing the web not doing any downloading till bullguard updates. (safe rather than fixing)

Well i hope you guys fix it (or try to limit this)

Thanks,

Brad

malan
New Member

Date Joined Jun 2007
Total Posts : 2

Posted 7-22-2007 1:32 (GMT +1)

anyone had any luck with updates yet

this seems to be going on a long while now

EMMS
New Member

Date Joined Jun 2007
Total Posts : 2

Posted 7-22-2007 2:38 (GMT +1)

NO IVE TRIED CONTACTING THEM BUT THEY KEEP GIVING THE SAME TASK TO DO AND IM STILL NOT GETTING ANYWHERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!, confused

malan
New Member

Date Joined Jun 2007
Total Posts : 2

Posted 7-22-2007 9:05 (GMT +1)

i emailed them about 20 mins ago and what do you know just updated.
let you know how it goes

Andrei M
Forum Moderator

Date Joined Jan 2005
Total Posts : 570

Posted 7-24-2007 2:55 (GMT +1)

Hello.

Our System Administrators have announced us that the update issue has been fixed.
Please contact us (support [at] bullguard [dot] com) if you require further assistance regarding the update.

Andrei M
BullGuard Support Team | support at bullguard dot com

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