Bullguard freezing on start-up

Posted 6/23/2010 10:02 AM
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danno007 Member

Date Joined Nov 2016
Total Posts: 1
<SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p>[3] [/3]</o:p> <br/> <br/><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">[3]I am running Bullguard Internet Security Suite v8.5 under Windows XP home SP2 (1024mb RAM installed)[/3] <br/> <br/><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">[3]After reaching the desktop on booting-up, the red splash screen for the Bullguard program stays on screen and after 5-6 mins freezes up the whole PC.<SPAN style="mso-spacerun: yes"> Does anyone have any ideas on a fix for this?[/3] <br/> <br/><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">[3][/3] <br/> <br/><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">[3][/3] <br/> <br/><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">[3]Dan[/3]<SPAN lang=EN-US style="FONT-FAMILY: 'Arial','sans-serif'"><o:p></o:p>
Posted 11/2/2011 5:05 AM
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Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi Dan, <br/> <br/>First of all, you should update your Windows XP to SP3. <br/>Furthermore, your version of BullGuard is pretty old, we have released BullGuard 12 several weeks ago. The upgrade is free of any charges, and you can keep using the same subscription. <br/> <br/>Here is what you need to do: <br/> <br/>1. Click on the link in order to save the BullGuard 12 downloader: http://download.bullguard.com/BullGuardDownloader.exe <br/>2. Run the file in order to download the corresponding installation kit for your PC. <br/>Note: whilst uninstalling your older version using the installer, choose not to keep settings when promted. <br/>3. Afterwards, you just need to follow this installation guide:[url] http://www.bullguard.com/support/product-guides/bullguard-internet-security-guides-12/getting-started/installing-bullguard.aspx [/url] <br/>Since you already have a BullGuard account you can login with your account details in the new application and skip the account creation process. <br/> <br/>Cheers!
Robert Mateescu
Senior Support Technician EN

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