Lost tool bar in Windows Live Mail since Bullguard upgrade

Posted 2/17/2012 9:37 PM
#93345
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shanta4 Valued member

Date Joined Nov 2016
Total Posts: 17
I have a bit of a strange problem. Since I have upgraded to Bulldog Anti-virus 12 each time I open Windows Live Mail after starting up the computer I am missing the top tool bar i.e. where the Home/Folders/View/Account tabs are. I close the programme down and reopen immediately and they are there. Sometimes I also have the Spam, Not Spam etc buttons on the top right hand side but mostly these do not appear!! <br/>This has all happened since the upgrade. I have tried disabling Bullguard before opening WLM but it made no difference. I have been into Uninstall/Change programmes and done a repair to WLM. This seemed to work initially but then it all reverted back again. <br/>Can anyone suggest anything else I can try as it is a bit of a nuisance to have to open then close and open again before I can use WLM?
Posted 2/18/2012 9:13 AM
#93346
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Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
Hello shanta4, <br/> <br/>You are not alone in experiencing the problem of the missing Windows Live Mail toolbar. I also have the issue but I had not connected it with BG Antivirus 12. <br/> <br/>It only happens ocassionally but when I open WLM the whole toolbar is sometimes replaced with a black bar. Reopening WLM clears the problem. <br/> <br/>The issue not just confined to my desktop - a laptop on the same home network also sometimes opens without the WLM toolbar. <br/> <br/>This may be a Windows 7/ Windows LIve Mail issue and not connected with BG. <br/> <br/>I have just opened WLM - the toolbar is missing again! Screenshot attached to this post.
Post attachments:
WLM.PNG
Posted 2/18/2012 4:38 PM
#93350
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shanta4 Valued member

Date Joined Nov 2016
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Exactly the same as my screen. If you find out a cause and remedy please let me know!!
Posted 2/18/2012 8:33 PM
#93351
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Dickens Advanced member

Date Joined Nov 2016
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I certainly shall - meanwhile I have posted our issue on another forum and will let you know if I get any responses.
Posted 2/18/2012 9:27 PM
#93352
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shanta4 Valued member

Date Joined Nov 2016
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On the WLM Forum I was advised to update my version which I did but made no difference.
Posted 2/19/2012 12:12 AM
#93353
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Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
The response you got wasn't much help! <br/> <br/>I did a bit of Googling and found one interesting article: http://support.microsoft.com/kb/2505524. It appears that update KB2454826 (January 2011) has caused problems with opening Windows Live Mail; however....I checked the desktop and the laptop - they are both new computers and KB2454826 has never been installed in either of them. <br/> <br/>I would be surprised if the issue was anything to do with BullGuard but maybe we shall get more responses later. <br/> <br/>Meanwhile it is worth looking to see if you have installed KB2454826 which was supposed to improve Windows 7 graphics. <br/> <br/> :-)
Posted 2/19/2012 9:54 PM
#93357
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shanta4 Valued member

Date Joined Nov 2016
Total Posts: 17
Thank you for your continued support. I have checked but I cannot find that KB2454826 has been installed so that wouldn't appear to be the problem. On the Windows forum I was asked to reinstall Windows LIve Essentials but this has also not made any difference!! <br/>If I find out anything or, heavens above, a solution I will let you know.
Posted 2/20/2012 8:38 AM
#93358
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Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
HI there, <br/> <br/>Try this: <br/> <br/>1. Right click on the Windows Live Mail shortcut. <br/>2. Select Properties, and then the "Shortcut" tab. <br/>3. Copy the file location from the "Start in" field. <br/>4. Go to Start (lower left side of your desktop) ,paste the location and press enter. <br/>5. Locate the Windows Live mail executable (wlmail.exe). <br/>6. Right click on it, and select properties. <br/>7. Go to the compatibility tab , and from there, choose "Show settings for all users" <br/>8. whilst in the new opened window, check "Run this program in compatibility mode for: ", the select from the dropdown list Windows XP (Service Pack 2). <br/>9. In the lower section of the "Compatibility" window, check "Run this program as an administrator". <br/>10. Press "Apply", and then "OK". <br/>11. Reboot your PC. <br/> <br/>Cheers!
Robert Mateescu
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Posted 2/20/2012 4:23 PM
#93362
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shanta4 Valued member

Date Joined Nov 2016
Total Posts: 17
Started to do as suggested but nothing showing in the "start in " field. Tried to locate file other ways but no luck. See you say to select Windows XP but as I am on Windows 7 is this right?
Posted 2/20/2012 5:05 PM
#93363
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shanta4 Valued member

Date Joined Nov 2016
Total Posts: 17
"Dickens" wrote: The response you got wasn't much help! <br/> <br/>I did a bit of Googling and found one interesting article: http://support.microsoft.com/kb/2505524. It appears that update KB2454826 (January 2011) has caused problems with opening Windows Live Mail; however....I checked the desktop and the laptop - they are both new computers and KB2454826 has never been installed in either of them. <br/> <br/>I would be surprised if the issue was anything to do with BullGuard but maybe we shall get more responses later. <br/> <br/>Meanwhile it is worth looking to see if you have installed KB2454826 which was supposed to improve Windows 7 graphics. <br/> <br/> :-)
<br/> <br/>This is a response from the WLM forum <br/> <br/> <br/>I haven't seen your screenshot, but Bullguard is known not always to play nicely with WLMail. I thought the latest problems had been sorted out with the introduction of BG12, but I would still be wary of any application that tries to insinuate itself into WLMail's interface. You could easily test this by uninstalling Bullguard, using the manufacturer's utility if there is one, rebooting and seeing whether you still have the problem in WLMail. <br/> Haven't tried this yet but thought I would pass on the info.
Posted 2/21/2012 9:23 AM
#93372
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Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
Thanks, shanta4, <br/> <br/>Very interesting! <br/> <br/>Was that a response to your question? I have received a response to mine asking for a screenshot, which I have just sent. My question is under the heading, Windows Live Mail Home Toolbar Missing on Startup. <br/> <br/>I, too tried Robert's fix but like you was not successful.
Posted 2/21/2012 2:58 PM
#93375
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shanta4 Valued member

Date Joined Nov 2016
Total Posts: 17
"Dickens" wrote: Thanks, shanta4, <br/> <br/>Very interesting! <br/> <br/>Was that a response to your question? I have received a response to mine asking for a screenshot, which I have just sent. My question is under the heading, Windows Live Mail Home Toolbar Missing on Startup. <br/> <br/>I, too tried Robert's fix but like you was not successful.
<br/> <br/>If they get enough complaints about the same missing tool bar perhaps they could come up with a solution. I am sure it is to do with Bullguard as this started after I upgraded to BG12. <br/>Going to uninstall and try without BG. Then reinstall it again to prove a point. <br/>Will let you know.
Posted 2/22/2012 7:24 AM
#93380
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Advanced member

Basically, you need to find wlmail.exe (it's the executable that starts Windows Live Mail and you need to find the executable itself, not the shortcut), right-click on it and select Properties. <br/> <br/>In that window: <br/>1. Go to the compatibility tab , and from there, choose "Show settings for all users" <br/>2. In the new window, check "Run this program in compatibility mode for: ", the select from the dropdown list Windows XP (Service Pack 2). <br/>3. In the lower section of the "Compatibility" window, check "Run this program as an administrator". <br/> <br/>This is necessary for all users who experience the issue. All other users should keep the default settings. <br/> <br/>As always, this is a workaround, not the solution.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
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Posted 2/22/2012 3:35 PM
#93383
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shanta4 Valued member

Date Joined Nov 2016
Total Posts: 17
Thanks for that. <br/>At the moment I have uninstalled BG including settings and reinstalled it and after four log offs and restarts the tool bar has been there so I am hoping that is it!! <br/>I will keep a note of your suggestion and try that if it goes again.
Posted 2/22/2012 4:31 PM
#93385
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Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
Not so good with me - I unistalled BullGuard + settings then re-installed. <br/> <br/>The Home Toolbar was blacked out at the first log-in.
Posted 2/22/2012 4:45 PM
#93386
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shanta4 Valued member

Date Joined Nov 2016
Total Posts: 17
Oh, bother!! <br/>So far I am still ok. <br/>Have a try at what has been suggested to me above and see if that does anything. I couldn't find the windows live exe file but you may be more clever than I am!! <br/>Good luck.
Posted 2/22/2012 4:59 PM
#93387
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Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
On my desktop, typing wlmail.exe in 'Search programs and files' produced only 'wmail'. But I could do the workaround with that. <br/> <br/>However, each time you try to access Windows Live Mail you will have to respond an Aministrator prompt so you are almost back to square 1. <br/> <br/>Amazingly, I have just again typed 'wlmail.exe into 'Search programs and files' and the exe is added to wmail. <br/> <br/>So I got two separate results on one desktop!
Posted 2/22/2012 9:23 PM
#93388
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shanta4 Valued member

Date Joined Nov 2016
Total Posts: 17
You got further than I did as all that happened with me was WLM opening.
Posted 2/22/2012 9:57 PM
#93389
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Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
Click on Start button then type 'wlmail.exe' in the 'Search programs and files' box. <br/>Right click on 'wlmail.exe or 'wlmail' (whatever shows up in the programs list). <br/>Then click 'Properties' at the bottom of the drop-down list then carry on with Andreea's instructions as above. <br/> <br/> <br/>If you do use the workaround you will of course get an Administrator prompt each time you open Windows Live Mail so it's not really satisfactory. <br/> <br/>I am going to try one more thing - I am going to disable BullGuard AV, switch on Windows Firewall and see what happens for a day. <br/> <br/>I am now certain that I was wrong when I said that the problem was on both of my computers - the desktop is working OK; it is the laptop that has the problem.
Posted 2/22/2012 10:31 PM
#93390
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shanta4 Valued member

Date Joined Nov 2016
Total Posts: 17
I had done all that but still the programme opened. Tried to find file through Windows Explorer but no joy. I am still ok at the moment so am hoping my problem is cured. <br/>I had also tried disabling BG but made no difference. <br/>I hope you get a bit more luck.
Posted 2/23/2012 11:36 AM
#93391
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Advanced member

Are you prompted for an administrator password by Windows (grayed out screen and/or notification) or by Windows Live Mail? <br/>In case the first is valid, try to disable the User Account Control and let me know if you are still prompted for the password. <br/> <br/>This is not a general issue, which is why solving it takes a little longer, but any and all information will get us there faster. I am looking forward to your reply Dickens.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 2/23/2012 12:07 PM
#93392
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Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
I get the grayed out screen and notification. <br/> <br/>If I disable User Account Control I do not get the prompt on opening Windows Live Mail. <br/> <br/>Later today I am planning to run the affected laptop with BullGuard Realtime Antivirus and Firewall disabled. I shall switch on Windows Firewall to be safe. <br/> <br/>If the issue remains I guess we have to assume it is a problem relating to Windows 7 or to the laptop itself. <br/> <br/>I have previously re-installed BullGuard and Windows Live Mail on the laptop.
Posted 2/23/2012 4:33 PM
#93393
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shanta4 Valued member

Date Joined Nov 2016
Total Posts: 17
It appears that my problem was definitely BG. This programme had also been affecting Photoshop that I use a lot. After the upgrade to BG12 I have not had any more bother with PS. As you have exactly the same problem I would have thought BG was also the rogue.
Posted 2/23/2012 5:12 PM
#93394
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Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
Hi Andreea-Luciana, <br/> <br/>I turned off BullGuard Real Time Antvirus Protection and unchecked 'Continue to apply firewall rules when BullGuard is closed.' <br/> <br/>Switched on Windows Firewall. <br/> <br/>Re-started computer. <br/> <br/>Logged on to Windows LIve Mail OK 3 times; then black bar appeared again at 4th logon.
Posted 2/24/2012 5:12 PM
#93400
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Advanced member

Try to re-install .net framework 3.5 and 4. Re-install Visual C++ (2008+2010) Redistributable SP1 for your system type (32-bit or 64-bit) then go to Microsoft Update and get all Windows Updates. <br/> <br/>.net framework 3.5 http://www.microsoft.com/download/en/details.aspx?id=22 <br/>.net framework 4 http://www.microsoft.com/download/en/details.aspx?id=17851 <br/> <br/>Visual C++ 2008 Redistributable SP1 32-bit http://www.microsoft.com/download/en/details.aspx?id=5582 <br/>Visual C++ 2008 Redistributable SP1 64-bit http://www.microsoft.com/download/en/details.aspx?id=2092 <br/> <br/>Visual C++ 2010 Redistributable SP1 32-bit http://www.microsoft.com/download/en/details.aspx?id=5555 <br/>Visual C++ 2010 Redistributable SP1 64-bit http://www.microsoft.com/download/en/details.aspx?id=13523
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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