I am using VISTA (a new computer) and should be getting email notifications from the website I moderate. This was happening however i was not getting the 'reported post' emails. Now I am not getting any.

 

Please help!

 

In regards to the problem you had encountered I must tell you that BullGuard cannot delete your emails in either of the following situations:

 

- at server side, before they reach your Inbox

- from your computer after they are downloaded

 

The BullGuard Spamfilter can only identify an email as Spam and then move it into the selected Spam folder, that can be:

 

- the Deleted Items folder for the Outlook Express / Windows Mail email client.

- the folder you chose to move junk emails ito when you run the Spamfilter Wizard for the Microsoft Outlook and Mozilla Thunderbird email clients.

 

Please perform this test in order to see if BullGuard is causing the issue you are facing:

1. Double-click on the BullGuard icon from the right lower corner of your computer in order to bring up the program's console.

2. Go the Spamfilter menu > the Overview tab.

3. Press the "Turn it off" button.

4. Tell me if you can receive your emails normally when only the Spamfilter is turned off.

 

I am looking forward to your reply. We will offer further instructions from there.

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Regards,

 

There are many reasons why you cannot receive these emails:

 

- your email address may be typed in incorrectly;

- depending on the email client you use, the incorporated Junk filter may delete them if it was set do delete message considered as spam;

- the messages can be bounced at server side.

 

This is why I instructed you perform the above tests, to see if the issue is caused by BullGuard.

 

I am looking forward for your tests results.

 

 

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Regards,