Hi, I have the same problem like other user. When I start computer ( windows 7 ) an error message appears : "Could not communicate with the firewall service". and the firewall is off. I have to wait few minutes then I have to manually open firewall. I attach here the file you have asked for. But I cannot attach the text file. I will copy-paste it here. Sorry about that. Thank you. Regards.
Contacting the Support Team by mail or or chat will give us more effective ways to troubleshoot your problem: remote assistance, running diagnostic tools. I am an Senior Support Technician, but this forum platform gives to few choices to help you.