Latency problem

Posted 6/18/2010 6:09 PM
#86660
User avatar

gropes Member

Date Joined Nov 2016
Total Posts: 1
This would seem a very strange 'problem'.

Every time I turn Bullguard off the latency goes sky high (between 1000 and 2000ms) and sites take forever to load, when I put it back on it's lightning quick.

It was pre-installed with my Mesh PC and the trial is coming to an end and £44 a year seems a lot of money for a year's protection when there are plenty of free firewalls out there.

In fact, as long as Bullguard is on Windows(7) firewall can be on as well and it's just as fast. But when I turn Bullguard off, and even Windows Firewall off, the whole thing grinds to a halt - even with no firewall on at all!

The ping rate and the speed aren't affected in any case, just latency rate.

I chatted with the help here and they said it's not their problem, but it feels like Bullguard must have tweaked something to make itself indispensible.

Has anyone got a similar problem?

Thanks
Posted 7/23/2010 12:12 PM
#87857
User avatar

Alin Vlad Advanced member

Date Joined Nov 2016
Total Posts: 389
In order to document the issue you have encountered I must kindly ask you to follow this troubleshoting guide and inform me of the results:

1. Open BullGuard by double-clicking on its icon in the bottom right corner of the screen and select the Antivirus section.
2. Click on the "Click to turn it off" line and check if the same issue persists.
3. If it does, please re-enable the Antivirus in the same way you have disabled it and select the Firewall section.
4. Click on the "Click to turn it off" line and check if the same issue persists.
5. If it does, please re-enable the Firewall in the same way you have disabled it and select the Spamfilter section.
6. Click on the "Click to turn it off" line and check if the same issue persists.
7. If it does, please re-enable the Spamfilter in the same way you have disabled it and select the Gaming section.
8. Click on the "Click to turn it off" line and check if the same issue persists.
Alin Vlad
Community Manager
[url]support@bullguard.com[/url]
www.bullguard.com

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