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My laptop is dying, what is my problem?

Posted 10/3/2011 10:18 AM
#92469
User avatar

lisasctt4 Member

Date Joined Nov 2016
Total Posts: 1
My laptop is around 3 years old now and hasn't failed me once (apart from 2 separate problems: screen breaking and hard drive died).
But now in the past month my laptop is loading everything at about half or worse than before, like now it took around 1 minute 20 seconds to load this screen. The only noticeable change i've had on my laptop is, I changed my anti virus to bullguard as my Norton had run out but about 2 weeks ago after installing it is now dying, this might not be the problem.
The past couple of days have been ridiculous I can't seem to do anything anymore, it takes 20+ minutes to watch a 3 minute video on youtube, even though before I could watch it in HD at the time it was being watched with no stops.
Although it might not be my laptop with the problem, it could be my internet provider which has only had 1 other problem of being down for 4 days, AOL.

Any help would go very appreciated
(BTW, my hard drive C: is at 29GB left (of 117GB)
and D: is 63.3GB left of 113GB
In case this helps at all)
Posted 10/4/2011 8:27 AM
#92475
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi there,

In order to check if the problem is BullGuard related and, if so, which exact BullGuard plugin causes the issue, here is what I recommend:

1. Double-click on the BullGuard icon in the System Tray and open the application.
2. Click on the Antivirus button twice and turn off the On-Access Protection, by clicking on the top button (the one that says Antivirus is active).
3. Check if the issue persists.
4. Click on the Firewall button twice and turn off that plugin, by clicking on the top button (the one that says Firewall is active).
5. Test if the problem is still there.
6. Click on the Spamfilter button twice and disable the plugin, by clicking on the top button (the one that says Spamfilter is active).
7. Check if the problem persists.
8. Click on the Gaming button twice and turn it off , by clicking on the top button (the one that says Game monitor is active).
9. Check if the problem persists.
10. Right-click the BullGuard icon in the System Tray and select "Close".
11. Test if the problem is still there.

Also, very important, I recommend that after taking these steps you re-enable BullGuard from the Start > All Programs list and turn back on the Antivirus, Spamfilter and Firewall plugins, for your machine's protection.

Let me know if the problem si caused by BullGuard, and, if so, by what exact plugin.

Cheers!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
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