Problems updating from Ver10 to Ver12

Posted 11/2/2011 10:01 AM
#92695
User avatar

Mike021 Member

Date Joined Nov 2016
Total Posts: 7
B/G will not update to Ver12 from Ver10 I get the following messages
Could not start B/G update service error 0x41d
Could not start B/G file monitoring service error 0x42c
B/G main service not running contact support
I have been in touch with support for 5 days now ( 40 e-mails ) and have uninstalled,reinstalled,deleted various programs and run malware programs without any progress
I have had at least 10 different team members from the online support and also been in touch with live chat
This problem is on a netbook running Windows 7 Home Premium Service Pack 1 64 bit O/S on my PC running Windows 7 Professional Service Pack 1 all ran well with the upgrade and I took part in the Beta testing
This has become very frustrating has any one any idea how to move forward and install Ver12 and what do the error codes mean as no one has mentioned these from online support although they have all the details, twice
Posted 11/2/2011 10:24 AM
#92696
User avatar

Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
BullGuard V12 seems to have been released before a number of issues had been fixed.

Maybe it's time to try an alternative internet security provider?
Posted 11/2/2011 6:02 PM
#92699
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi there,

The errors reported by Mike come as a package and seems to be caused by BullGuard not being able to write some register keys due to either lack of permissions or denial of access.
Please try this workaround:
1. Uninstall BullGuard and reboot in normal mode.
2. In an elevated cmd type sfc /scannow and press enter. Allow the scan to finish.
3. Follow this guide in order to reset the register permissions: [url]http://bullguard.com/support/tech-guides/how-to-reset-registry-permissions.aspx [/url].
4. Reboot your PC.
5. Reinstall BullGuard.

Let me know if your issue still persists.

Cheers!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
Posted 11/2/2011 6:24 PM
#92701
User avatar

Mike021 Member

Date Joined Nov 2016
Total Posts: 7
Hi Robert

Thanks for your reply but I am afraid this is a bit above my knowledge base with computers
Could not someone from support help me out here although you see from previous posting That I have been in touch with Support for over 5 days

Thanks

Mike
Posted 11/2/2011 8:10 PM
#92702
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi Mike,

Start a new chat with our support team and provide the supporter with the link for this page.
Rest assured, we will further assist you.

Best wishes!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
Posted 11/3/2011 11:01 AM
#92709
User avatar

Mike021 Member

Date Joined Nov 2016
Total Posts: 7
Good morning Robert

I am afraid that your workaround did not work

I did as you instructed but B/G ver 12 did not install correctly and I had the same error messages as before

I have restored my Pc and am back at square one with B/G ver 10

Mike
Posted 11/9/2011 8:14 AM
#92767
User avatar

Mike021 Member

Date Joined Nov 2016
Total Posts: 7
Thanks Robert

Now all done and I hope not too long 'till fix is available

Hope you enjoyed your short vacation

Mike
Posted 11/18/2011 10:19 AM
#92831
User avatar

Mike021 Member

Date Joined Nov 2016
Total Posts: 7
Hi again B/G

I have tried again today to update from ver10 to ver 12 but I still get the same error messages that I mentioned on the Nov 2

Robert mentioned that you are trying to find a fix for this problem in his reply of Nov 3

Has a fix been found yet?

Mike
Posted 11/18/2011 9:39 PM
#92832
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi Mike,

Here is what you need to do:
1. Uninstall BullGuard without keeping settings.
2. Reboot your PC.
3. Run a disk cleanup tool.
4. Install BullGuard. When the error pops, contact our Support team (it is very important that you don't press the OK button when the error is reported).
5. A member of our team will remotely connect to your PC and assist you.

A new installation kit will be uploaded on our website soon. I will let you know when this is done.

/Robert
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
Posted 11/19/2011 10:01 AM
#92833
User avatar

Mike021 Member

Date Joined Nov 2016
Total Posts: 7
Hi Robert

I am afraid that I am unable to contact support as B/G is frozen when I reach the point where all the error messages are shown

If you try to restart the computer it just freezes and nothing works and you have a blank screen, the only way forward is to restart in safe mode and restore the computer to an earlier time before the attempt to update B/G tover12

I will have to await the new installation kit

Mike
Posted 1/11/2012 1:49 PM
#93158
User avatar

Mike021 Member

Date Joined Nov 2016
Total Posts: 7
Hi Robert

Glad to say that B?G has now updated to ver !2

Mike
Posted 1/11/2012 10:17 PM
#93162
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hello Mike,

I am very glad to hear that :)

All the best in 2012!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
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