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Hellz-VIP
New Member


Date Joined Aug 2009
Total Posts : 11
 
   Posted 10/27/2011 1:54 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
I have found that again i have to disable the anti-virus of BG to play the full version of BF3 much like the beta, but the fix for the beta does not work for the full version of the game!

I have allowed the .EXE files (both the BF3.EXE and the Origin.EXE) and the entire Origin folder and the Origin Games folder (as i got the game via a download rather than hard disc version) (and by allowed i mean added an exclusion as previously stated as the fix for the beta in another post) but still BG anti-virus refuses to let me play BF3, please could you advise me on what to exclude or do next to get it working with BG fully working as i hate having to disable parts of my security to be able to play a game.

Thanks in advance Sim.

P.S. i was using BG12 but have gone back to BG10 to see if that was the problem and it wasn't.

Post Edited (Hellz-VIP) : 27-10-2011 10:57:04 GMT

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bertjan
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Date Joined Sep 2010
Total Posts : 27
 
   Posted 10/29/2011 10:43 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
@Hellz-VIP
did you also get the you need to be admin to install error when installing battlefield 3??

Post Edited (bertjan) : 29-10-2011 19:51:29 GMT

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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 550
 
   Posted 10/29/2011 10:54 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
I will kindly ask both of you to contact our support team directly.


If you have already tried everything and you did not succeed, read the instructions manual.

Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

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bertjan
New Member


Date Joined Sep 2010
Total Posts : 27
 
   Posted 10/30/2011 12:59 AM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
just contacted support turns out its bullguards behavior scan causing the problem
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Hellz-VIP
New Member


Date Joined Aug 2009
Total Posts : 11
 
   Posted 10/30/2011 3:42 AM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
@Bertjan no i didn't get the "you need to be admin to install" as i downloaded through Origin. Not sure if that helps at all.

Did support say how to fix it Bertjan? i just wonder to save me going through support myself.

Thanks Sim.
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N4uTiLuS
New Member


Date Joined Oct 2011
Total Posts : 7
 
   Posted 10/30/2011 6:14 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
Also having a problem with bullguard/BF3....game just hangs at joining server stage and doesn't allow me to go any further....version 12 running
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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 550
 
   Posted 10/30/2011 7:01 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
For the moment, please use this workaround.

Open BullGuard > Click on Settings from the bottom-left site of the window > select File > uncheck Behavioural Detection > Save.

We will solve this issue as soon as possible.


If you have already tried everything and you did not succeed, read the instructions manual.

Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

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N4uTiLuS
New Member


Date Joined Oct 2011
Total Posts : 7
 
   Posted 10/31/2011 3:29 AM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
I did this,and also added all the folders relating to the game and Origin install into exceptions,now I can launch OK....
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Sean Bahamut
New Member


Date Joined May 2011
Total Posts : 4
 
   Posted 11/7/2011 2:37 AM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
I have had this problem with BG12 too, with the Battlefield 3 full release.

BG12 causes BF3.exe to hang. The BF3.exe also cant be stopped through task manager, and then the PC is not able to shut down (have to use the power button instead).

The solution of disabling behaviour detection, and adding Origin & Origin Games folders to the AV scan ignore list solved the issue (after a PC restart), but it would be great to have behavioural detection back on...!
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Xhueloe
New Member


Date Joined Nov 2011
Total Posts : 1
 
   Posted 11/12/2011 7:52 AM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
... I've been through this problem since I got my new x64 pc.. You should create a warning for every BG user, so that they know what's going on if they try to play BF3
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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 550
 
   Posted 11/15/2011 9:07 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
A small update on this issue, we expect a fix to be released in the very near future (a week or two).


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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N4uTiLuS
New Member


Date Joined Oct 2011
Total Posts : 7
 
   Posted 11/29/2011 4:08 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
Hello,
is there a fix/patch for this yet,still running my v12 with BD off..
Thanks
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 262
 
   Posted 11/29/2011 5:34 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
Hi there,

A fix was released for all languages and operating systems, except computers running 32bit (x86) English version of any Windows Family OS.
Those will be also updated shortly.

Cheers!


Robert Mateescu
Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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N4uTiLuS
New Member


Date Joined Oct 2011
Total Posts : 7
 
   Posted 11/29/2011 8:40 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
Thanks,just turned BD back on, restarted and connected into multiplayer fine,good job thankyou jumpin
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NielsJ
New Member


Date Joined Dec 2011
Total Posts : 1
 
   Posted 12/20/2011 7:14 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
Hello,

Can someone tell me were i can find that fix? Or just post a link of it cause i got the same problem. Cant run BF3 with BG, only by turning off the anti virusscan


thnx
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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 550
 
   Posted 12/21/2011 10:34 AM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
Please make sure that you have BullGuard 12 installed and updated.


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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N4uTiLuS
New Member


Date Joined Oct 2011
Total Posts : 7
 
   Posted 1/16/2012 2:14 PM (GMT +3)    Quote: BF3 V's BG Anti-virusAlert an admin about: BF3 V's BG Anti-virus
Same problem again after origin software update,behavioural detection needs to be off again for the game to work...
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