I also installed SP1 with Bullguard V7 and encountered the same problems as everyone on here. On searching google without knowing it was bullguard causing the problem it directed me here. I'm assuming that it was the problem, I have uninstalled SP1 and am just ignoring it for now until there is a solution. I would like to try upgrading to V8 and then put SP1 in but I need time to do that!
Urbangirluk: You should definitely try installing BG8 and SP1. And write in this forum if you experience a problem. Like I said, we don't have any specific issue with BullGuard and SP1, but there can of course be other 3rd party software which triggers an incompatibility between SP1, BullGuard and that 3rd party.
SMoeller: Sorry to hear that we've lost a customer :( I'd love to get a chance to get you back, so if you'll work with us in locating whatever issue your BullGuard installation had, I'd appreciate it. We did take the reports on a suspected general incompatibility between SP1 and BullGuard very seriously indeed, when we first heard about it back in April. I know of at least five such investigations into user-reports. Each of them did reveal a problem at the user in question, but none of them were caused by SP1 itself. The timing of the occurence of the problem and the release of SP1, naturally made the user suspect that there was a connection. Some of the instances were incompatibilities between BullGuard and a 3rd party software, while a few others were caused by a faulty virus-update. This is mainly to say: We did take the reports seriously and investigated them - and we'd also like to investigate your report further, if you'd like to help us out.
am using almost fully standard, 4 month old VISTA driven PC. Bullguard v7. Auto updates enabled, as with Windows. No new apps added. Went to sp1 and encountered the freeze problem. Typically, just after starting it is either ok or need to restart 1/3 times after which the system is stable.
Am now adviced to remove BG and then upgrade to BG V8. They also asked me to check if I have perhaps a non/final version of SP1.
This is what I wanted to avoid by buying and maintaining a simple, standard installation to handle office work !
VISTA hangups icw VISTA sp1. I followed up the advice to move to BG V8 and am VERY pleased with the result. System appears stable again and the performance has gone up notably.
Excellent support BG !!! Quick response on my support request, although I regret that no heads-up was given that the combination of sp1 and BG V7 is unstable. BG gave also detailed advice also for the novice I am !
Need to figure out why I get more alerts than before but I can rely on the system being there when I start it up.
I recently bought a new laptop from Medion, which came with Bullguard V7.3, everything ran fine until the last few months when the system started to freeze...
After I had contacted Virgin Media about the modem, competely reinstalled the Medion Recovery CD(4 times) and installed SP1 it continued to crash....
I then contacted the Medion Tech Help Desk and they informed me that the problem was with Bullguard V7 and Vista SP1, and was recommended to remove bullguard and install something else or upgrade Bullguard...
I am now running Bullguard V8, and fingers crossed all ok...
Hi I am in the same boat as Talonis. I bought a Medion Laptop yesterday with Vista SP1 and BullGuard trial installed. All was doing well with the running of it all until an auto update was done at 3am and it started to freeze. I had to hard boot the laptop several times and found I could search the net in safemode. I tried a system restore that worked for a while but when updated again to the lates updates occurred again. I searched for vista sp1 problems re the freezing really to no avail but finding that there were other problems with other virus software and many other Vista SP1 users having the same problems. Then I realised that BG was not started in safe mode. The minute I restarted back into normal mode and BG loaded the freezing started again and the only way out of it was a hard boot. Freezing = any action being done on the laptop after approximately 5-10 minutes from start up and selecting continue on trial BG, I could move mouse but not click with action taking place, the waiting symbol would just keep turning this would continue with no ability to use ctl + Alt +Del and everything was well and truly stuck. This did same series of events went on and on boot after boot but did not occur in safe mode. This has happened all afternoon with the only way to use the laptop in safe mode. I turned off bg from activating at start up and guess what. it all works perfectly. The problem has been localised to this on my system and I am now typing to you after much frustration with a perfectly working laptop with no freezes, slow downs etc.
Medion's advice seems to be correct. I looked into updating to the BG V8 but without being able to have my free 90 day trail working correctly this does not give me much confidence to spend the money. I will be looking at other avenues for virus protection etc. Just my 5 cents worth and am NOW a happier customer of Medion laptop, Vista but not so of BG.
Thanks for taking the time to read this and hopefully act on it.
I bought a new Medion laptop 3 days ago with Vista Premium Home plus SP1 and have spent 3 days trying to make it work. Problems just the same as Hugglepatch. Now I find its a Bull guard update thats been the trouble all along. Loaded the update right after the first boot up of course. No way I would pay money for a product that has been so troublesome. Ever heard of quality control?
After installing SP1 my system became unstable and extremely slow. First I tried disconnecting from the internet, then I tried running my system in safe mode. In safe mode everything was working fine. Restarting again in normal mode gave the same problem. The system was not responding to any keys but after a, very long, while the screen went black and after several minutes a message appeared saying that the creation of a dialogwindow for the security options could not be created. After googling this message the problem seamed to be caused by the incompatability between SP1 and BG7. I removed BG7 from my system and downloaded BG8 instead. After installing BG8 my system seems te be running smoothly again.
I bought an Aldi Medion laptop in Sydney on thursday Sept 4 2008 and after the initial bootup had the same problems that other posters discovered months ago with extremely slow response of Vista with SP1. Only way out is to go back to the first restore point before Bullguard downloads its latest update.
Got it? No other programs to interefere with the system; just the OEM Vista plus SP1 and bullguard. Vista would even freeze on running solitaire which ought to work with windows by now. Took me four days of trial and error and finding this forum that led me to find it was not Vista upgrades but the first automated download of Bullguard updates that caused the problem. So I am very unimpressed indeed with the Bullguard response noted above; that a problem has been known for months of some conflict with SP1 and Bullguard and Bullguard seems to think its nothing much and its OUR problem. No mention I can see of a fix.
Well my solution is to wipe Bullguard off and put dear old Symantec back on. Called Aldi and gave them my advice for what its worth. - advise buyers of their laptop to immediately disable Bullguard auto downloads and in fact dont download any updates. Then install a less troublesome security program.
Just an update from my last post. The medion support rang me in reply to my call to them re the problem I was having and I told them what I had discovered, they confirmed it was true that BG trial was the problem and they have contacted BG who seem to be taking it seriously and looking into the issue. Good on BG, hope they get it sorted cause from what I can see in the short time I had it their product was a good one and I am still happy with my lovely Medion laptop. hope you others are enjoying yours.
Interesting to see this thread. I have been having no end of problems with freezing, which have become unbearable this week. I did wonder if it was Firefox v3 that caused the problem, but thinking about it, the problems did seem to start at about the time of the SP1 update for Vista. When I do eventually get browsers and programs to work I am reluctant to then shut down in case the problem persists when I start up again. Hardly eco-friendly behaviour ;)
Hello, New here, but am also looking for an answer. I have a Medion which came with Bullguard. Currently is v7.3 . Also started hanging when SP1 was installed. I have finally tracked it down to the auto definitions update on BG. When it updates it sets the counter back to zero, but the counter for the update being installed does not change. Instead the amount of files that it has scanned to that moment, changes and shows a negative amount. The only solution I've found is to close Bullguard, and then restart it. This unfreezes the system. I have just downloaded v8 so will uninstall v7.3, then load it. Fingers crossed.
Hi, I'm another upset Medion laptop owner, with this problem. However with the most obvious options being: A) remove bullguard and use something else B) disable VISTA updates while giving Bullguard a fair? trial? C) buy Bullguard untested
I'm sure I'm not alone in choosing A).
But I also wonder why Bullguard haven't realised that it seems there's something specific about the Medion installation, Bullguard 7.3? trial and VISTA SP1.; then working with Medion (or just plain buying one and waiting for teh problem???), so that they can fix it in the hope of showing how pro-active they are and making the most of the marketing opportunity they had with the Aldi/Medion trial. If it really is uncommon even amongst Medion users why not swap a working setup with a customers machine, or (cheaper for you) work with them on the basis of free licence for Bullguard 8 or similar that they agree to.
As a trial user it's far easier to just go elsewhere.
I bought the Medion MD96970 laptop from Aldi here in Australia on September 4 too. It seemed great value and worked very well, so much so that two of my friends and my parents went out and bought them. Then the problems began! The same as described previously in this thread, the system slowed to a crawl such that it may take 10 minutes just to respond to a keystroke. The only way out seemed to be a hard power-off, with the resulting undesirable risks to the system. This was on a completely clean machine, as purchased from Aldi. Nothing additional installed. The other laptops had the same problem.
I tried calling Medion Support several times, but the queue was too long to get through. I spent more than a day hunting the net for a solution, the two front runners being the Intel SATA drivers and BullGuard.
And needless to say, uninstalling BullGuard made all the difference, and things are working properly again.
I did finally reach Medion support, after fixing the problem myself, and they confirmed that BullGuard was the cause. I wonder just how many other people are struggling with this? I think Aldi need to put a big sign at their store entrance for a few weeks to notify customers who may otherwise blame themselves!
As an aside, I've now installed XP on my laptop. The drivers are supplied on the Recovery CD and the SUPPORT partition, but as the installation requires slipstreaming the SATA drivers onto an XP SP2 or SP3 install CD, it isn't as simple as it could be. But possible!
There is something strange in the air. I just acquired a Medion MD 96850 and experienced problems similar to AldiOz. My initial diagnosis was that the problem was caused by Windows Vista scheduling defragmentation to take place on a weekly basis at Wednesday 2:00 p.m. Right in the middle of my updating session - causing Bullguard to run for twenty-some hours without completing the update. Having disabled automated defragmentation things seemed fine - until this morning, when my daughter reported a similar problem with her MD 96350 - which has been running Bullguard 7.3 literally without a glich for about a year. On the assumption that a recent Windows update might have emboldened the defragmentation program, I told her just to leave her machine on - and now it seems to be back up to speed. However my own machine seems to be suffering a fresh bout ...
I had no problems with my orginal Visat and Bullguard trial. When the trial ended I had no issue with the Bullguard software. I would normally have installed the free version of Zone Alarm at this point (as I have on my older PCs) but I thought that I'd pay and benefit from the support and bought a years license.
As with everyone else, now on VISTA SP1 and Bullguard v7.3 I started having issues with freezing etc. (for a few weeks now). Getting worse. Now I happened to have installed a full version of MS Office, IE8 Beta2 and other things, prompted by the expirey of my Medion MS Office Student 2007 trial For timeline freaks I think it went like this: paid for Bullguard a few weeks later - installed MS Office a few weeks later I installed IE8 beta2, installed Nokia PC
I was experience some problems with MS Excel (crashing etc. which MS ran diagnostics and seemed to solve) When I moved to IE8 beta2 it became more unstable and then the instability spread to slow boot up and black screens with movable mouse.
So I've spent many hours recently rolling back, uninstalling all sorts of things before concluding the issue was Bullguard. Upon prooving the issue was Bullguard (by getting in quick and closing Bullguard after a slow boot up process - like now!) I came to this forum.
! Why couldn't Bullguard support have sent out a known compatibility warning, or a recommendation for all v7.3 users to upgrade? Maybe I missed the notification?
While disabling automatic updates and defragmentation improved matters somewhat, my Medion running a trial version 7.3 would still freeze up intermittently. I uninstalled it and downloaded the trial version 8.0, which gave me a 83 day license ... and no irritating start up screen to wait for. So far things seem to work fine ...
Have just found this thread via Google and can only agree with things that have been posted by many other Medion users.
We got the Aldi laptop. Lovely.
We started getting screen freezes as described. Not so lovely. We spoke to Medion Help. They suggested that the problem was Windows based, and to reset the system. We have done this several times. It was suggested to us that Firefox or even Real Player could be causing the problems, so they too were shunned. To no avail.
After the latest system reset we downloaded nothing. We barely gave the laptop a stern look. All was well. We re-installed Bullguard. You guessed it.....
It is a relief that we now know the reason for the problems, but very frustrating that Bullguard and Medion clearly knew of an issue with their systems. I would suggest to other posters that any number of anti virus programs can be downloaded for free (after a trial like this I would be expected to PAY for Bullguard??!?!?!??!?!?!) which not only stop viruses, but have the added bonus of not stopping your pc from working. I would also suggest that the staff at Medion are all fully briefed regarding this compatibility issue, as this would save a lot of customer time/frustration.
Finally I would suggest that the best customer service Bullguard could offer would be the FOC licensing of V8 to all those users who have experienced these problems. Coming from the technology industry, it shocks me that there is a known software issue with a product, and the only suggested solution to the customer (if they are lucky/smart enough to figure out the root of the problem) is to upgrade (and pay for) a newer version.
I installed vista SP1 in june, and for a long time my computer froze and I had to restart very often. If I stop the antivirus and then update BG7, turn on the antivirus again. Then I had no problems. Over the month its seem to have fixed it self. My friend is not using BG and we have the same computer, and she had no problems with SP1. My mother did recently update SP1, she has same computer+BG7 as me, and she has all the problems now and more that I´ve got. But she has something call MSXML 4.0 SP2 installed. Could that cause trouble?
Oh i don`t no! All these problems with SP1 don`t no if i should upgrade or not? Running BGv8 and vista ultimate. BG sort it out please.Whoever said money cant buy you happiness were looking in the wrong shops..
I wish I'd discovered this thread a few days ago. I too bought a new Medion laptop with the trial version of Bullguard v7.3 preloaded and had exactly the same experience as other folks on here. All fine to start with and then just freezing or running extremely slowly following automatic updates to Windows Vista and Bullguard. No other software loaded other than what came on the PC and no hardware add-on's.
I got my machine from Sainsburys and took it back thinking that maybe it was a hardware fault, but when the second machine did the exact same thing it was obviously a software issue. A quick call to the Medion helpdesk and a very helpful person advised me to remove Bullguard, which I duly did and as if by magic all my problems went away. Of course my confidence in Bullguard was destroyed, so I opted to install another anti-virus programme which is now working perfectly.
I guess I have two observations. The first is that Bullguard have a serious credibility issue based on this experience that I and many others have had. Denying that it is their problem on this forum just makes that credibilty worse in my view. They should at least acknowledge the issue and look into it.
Secondly, I don't want to put all the blame on Bullguard as it seems crazy to me that Medion are shipping their laptops with an obsolete version of Bullguard that destroys the user experience. I suppose this may be a new phenomenom following a bullguard update, but I wonder how many other Medion users took their laptop back.
It seems to me that this is not a marriage made in heaven and Bullguard and Medion need to take some urgent action if they are not both going to loose a lot of customers. I for one did not even consider upgrading Bullguard to the latest version, I just ditched it - and I doubt I will ever try the product again.
B.
PS - I am now very happy with the Medion. A lovely laptop for a great price.
Thank God I stumbled upon this... I've had the same problem everyone here has been experiencing. I tried to figure out when it began and also blamed Firefox 3 for a while.
i'll try upgrading to Bullguard 8 tonight and really hope these weeks of frustration are over.
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First I tried disconnecting from the internet, then I tried running my system in safe mode. In safe mode everything was working fine.
Restarting again in normal mode gave the same problem. 
The system was not responding to any keys but after a, very long, while the screen went black and after several minutes a message appeared saying that the creation of a dialogwindow for the security options could not be created. After googling this message the problem seamed to be caused by the incompatability between SP1 and BG7. I removed BG7 from my system and downloaded BG8 instead. After installing BG8 my system seems te be running smoothly again.
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