BullGuard
 HomeLog InRegisterCommunity CalendarSearch the ForumView The Member ListHelp
Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they
   
BullGuard Antivirus Forum > BullGuard zone > BullGuard Customers > Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they  
Forum Quick Jump
 
New Topic Post reply to : Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they Printable version of : Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they
[ << Previous Thread | Next Thread >> ]

J Moore
New Member


Date Joined Mar 2010
Total Posts : 24
 
   Posted 8/31/2014 11:01 AM (GMT +3)    Quote: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think theyAlert an admin about: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they
Hi,

My "My drive information" is showing Free space: 1.93 GB / 5 GB. Which is what I expect, as I have previously stored roughly 3GB of info there. But when browsing this area via the Bullguard account page, there are no files ! My backup seems to be missing, but still taking up space.

There are 3 devices:
UNITY
Home
Recycle Bin

Even when selecting "show previous versions" I do not see any files "This folder is empty" is reported.

I'm actually not too bothered that my files appear missing, as I only use this area as a scratch pad. But of course this problem is really bad. What I wish to do is at least complete empty the backup area so that I can use it again. I'm not able to delete anything (because there is nothing to delete).

How can I fix my backup area ?
Back to Top
 

Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 289
 
   Posted 8/31/2014 9:57 PM (GMT +3)    Quote: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think theyAlert an admin about: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they
Hi J Moore,

Please access your Online Drive from the "My Account" section and select "Recycle Bin" from the "Select device" drop-down menu.
Check the "Show previous versions" box and delete all files from there.


Cheers!


Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 2014

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

Back to Top
 

J Moore
New Member


Date Joined Mar 2010
Total Posts : 24
 
   Posted 8/31/2014 10:23 PM (GMT +3)    Quote: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think theyAlert an admin about: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they
Hi,

I've tried this already. It doesn't mater what device I pick, and also I'm selecting show previous versions. All devices/folders are empty. I've attached a screen shot to show you. My files have "gone", but they are there somewhere, because 3GB is used up.

Please either "reset" my backup area, so that I have the full 5GB, or at least allow me to "see" my files so I can delete them myself. Thanks.

Image Attachment :
Image Preview
recyclebin.jpg
  189KB (image/jpeg)
This image has been viewed 16 time(s).
Back to Top
 

Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 289
 
   Posted 9/1/2014 2:20 AM (GMT +3)    Quote: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think theyAlert an admin about: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they
Hello,


Can you provide me with your BullGuard username (in a private message) so I can check your account and see what exactly is happening?

Thanks.


Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 2014

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

Back to Top
 

J Moore
New Member


Date Joined Mar 2010
Total Posts : 24
 
   Posted 9/13/2014 3:01 PM (GMT +3)    Quote: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think theyAlert an admin about: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they
Hi,

I still have 3.1GB of files I can't access or delete, or even "see". I sent you a PM. Anyone have an update ? I'd like to be able to use the Backup space again, and at least need to be able to delete what I can't access at the moment.
Back to Top
 

Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 289
 
   Posted 9/13/2014 6:08 PM (GMT +3)    Quote: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think theyAlert an admin about: Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they
I have not received any PM.
Please try again or contact the Support Team directly.


Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 2014

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

Back to Top
 
New Topic Post reply to : Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they Printable version of : Bullguard Backup: 3 GB of files are "missing" but freespace calcuation seems to think they
 
Forum Information
Currently it is Wednesday, September 17, 2014 12:38 PM (GMT +3)
There are a total of 60,602 posts in 13,318 threads.
In the last 3 days there were 2 new threads and 7 reply posts. View Active Threads
Who's Online
This forum has 36363 registered members. Please welcome our newest member, Bernard Shor.
3 Guest(s), 0 Registered Member(s) are currently online.  Details
5 Latest Threads
This Connection is Untrusted (6)9/17/2014 8:28:47 AM (legrant)
Kitchen Cheap Cheshire (0)9/16/2014 3:44:38 PM (LovelyOne)
Unable to access Hotmail or other email providers (0)9/16/2014 2:20:27 PM (Robert Mateescu)
Bullguard 2014 Firewall and high DPC latency (19)9/16/2014 5:21:49 AM (klimek69)
Slow Performance Since Installing Bullguard (3)9/15/2014 12:41:35 PM (Robert Mateescu)