BullGuard
 HomeLog InRegisterCommunity CalendarSearch the ForumView The Member ListHelp
Bullguard blocking HP scanning software
   
BullGuard Antivirus Forum > BullGuard zone > BullGuard Customers > Bullguard blocking HP scanning software  
Forum Quick Jump
 
New Topic Post reply to : Bullguard blocking HP scanning software Printable version of : Bullguard blocking HP scanning software
[ << Previous Thread | Next Thread >> ]

Frederik_cretel
New Member


Date Joined Dec 2009
Total Posts : 2
 
   Posted 5/4/2012 3:31 PM (GMT +2)    Quote: Bullguard blocking HP scanning softwareAlert an admin about: Bullguard blocking HP scanning software
Hello,

A problem I regularly come upon installing wireless (HP) all in one printers on computers from our clients running Bullguard Internet Security is problems with the hp scanning software.
The problem does not occur on computers where the printer is connected via USB.

The installation of the printer goes as normal. Printing to the printer from the computer is also not a problem.
The problem occurs when trying to activate scan to pc (to be able to start the scan from the wireless printer itself and choose a computer to scan to on your network) and when trying to perform a scan from the computer. If Bullguard firewall is disabled it becomes possible to activate scan to pc because the computer is then able to contact the printer, but it is still not possible to start the scan from the printer to the pc. It does however then become possible to start the scan from the computer succesfully.

Upon removal of Bullguard from the computer everything works normally, after reinstall of Bullguard the problem returns.

Does anyone have a solution for me?
Back to Top
 

Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 318
 
   Posted 5/4/2012 9:37 PM (GMT +2)    Quote: Bullguard blocking HP scanning softwareAlert an admin about: Bullguard blocking HP scanning software
Hello Frederik,


This issue can be easily solved by adding a new Firewall rule.
Unfortunately, since the networking configuration might differ, I can not provide you with the exact rule.
There are several "universal" solutions, but they should be used only if all fail.

For users having this issue, ask them to send the Firewall Rules and Rules to support@bullguard.com and we will reply with the needed steps.

Cheers!


Robert Mateescu
Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

Back to Top
 
New Topic Post reply to : Bullguard blocking HP scanning software Printable version of : Bullguard blocking HP scanning software
 
Forum Information
Currently it is Friday, October 31, 2014 9:02 AM (GMT +2)
There are a total of 60,718 posts in 13,337 threads.
In the last 3 days there were 3 new threads and 7 reply posts. View Active Threads
Who's Online
This forum has 36595 registered members. Please welcome our newest member, rakpenak.
4 Guest(s), 0 Registered Member(s) are currently online.  Details
5 Latest Threads
Cheap Kitchen Units In UK (0)10/31/2014 6:48:00 AM (mtkyytpw)
COMPUTER PROBLEMS (2)10/31/2014 3:00:32 AM (Deb1957)
Cheap Kitchen Units In Leeds UK (0)10/31/2014 1:45:44 AM (ceagceog8)
Bullguard dosent update to latest versions (19)10/30/2014 6:35:00 PM (LeoK)
Errors, warnings, infections, trojans and junk (35)10/28/2014 7:50:29 PM (Deb1957)