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nala
New Member


Date Joined Sep 2009
Total Posts : 16
 
   Posted 1/30/2013 9:48 PM (GMT +3)    Quote: Bullguard mobileAlert an admin about: Bullguard mobile
I have just renewed my bullguard mobile anti virus on my blackberry curve 8520,and I keep getting a message,you must update bullguard with the latest server settings,do you wish to do this,when I say yes it's as if it is updating but when it updates it goes back to that message again,the support people have been in touch wi me but I think they are stumped as well,it worked perfect until I renewed it,it cannot scan until this message goes away,it means I've paid for an app I can't use,any help would be appreciated
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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 550
 
   Posted 2/1/2013 4:40 AM (GMT +3)    Quote: Bullguard mobileAlert an admin about: Bullguard mobile
Please contact our Live Support about this issue. They will help you update the settings on your phone.


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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nala
New Member


Date Joined Sep 2009
Total Posts : 16
 
   Posted 2/1/2013 5:00 PM (GMT +3)    Quote: Bullguard mobileAlert an admin about: Bullguard mobile
Thanks andreea,but support have contacted me several times and as yet have no solution to the problem,maybe you can see what can be done to sort this out.
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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 550
 
   Posted 2/3/2013 4:05 PM (GMT +3)    Quote: Bullguard mobileAlert an admin about: Bullguard mobile
I have forwarded your case to our developers again.

I have seen the issue on another phone and I can tell you that the app is working properly. It's only that notification that is the issue and we will solve the issue as soon as possible.


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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nala
New Member


Date Joined Sep 2009
Total Posts : 16
 
   Posted 2/4/2013 2:47 AM (GMT +3)    Quote: Bullguard mobileAlert an admin about: Bullguard mobile
Thanks andreea for all your help in this issue,I will wait on you contacting me again with any updates,
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