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boris_10
New Member


Date Joined Aug 2014
Total Posts : 1
 
   Posted 8/4/2014 11:48 AM (GMT +3)    Quote: Computer freezes on installAlert an admin about: Computer freezes on install
Hi,

Computer is running windows 8.1

My relative recently purchased your software and as soon as the installation process begins the computer freezes. This computer has never had any other issues with freezing. I am going over to his house in a day to take a look at it and was wondering if anyone would be able to tell me where to start?

Cheers
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Dickens
Trusted Member


Date Joined Mar 2005
Total Posts : 303
 
   Posted 8/4/2014 1:07 PM (GMT +3)    Quote: Computer freezes on installAlert an admin about: Computer freezes on install
I suggest that you uninstall BullGuard completely (when prompted do not save any settings).

Restart the computer then download and try to install BullGuard again.

If that does not work I suggest you contact BullGuard Technical Support using the Online Chat facility.



:-)
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 313
 
   Posted 8/4/2014 3:55 PM (GMT +3)    Quote: Computer freezes on installAlert an admin about: Computer freezes on install
Hi boris_10,


Please download AdwCleaner from here and run a scan with it.
Once the scan completes, press "Clean" and agree to all prompts.
Post the scanlog after the machine reboots.

Best wishes!


Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 2014

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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