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Chris.B
New Member


Date Joined Aug 2014
Total Posts : 6
 
   Posted 8/9/2014 5:00 PM (GMT +3)    Quote: Crackling Audio With BullguardAlert an admin about: Crackling Audio With Bullguard
Hello, I am a recent user of Bullguard Security having stopped using Bitdefender. Although I have suffered no security issues with my computer, when browsing the Internet (Google Chrome) it is difficult to listen to music via WMP, iTunes or Spotify as the audio will crackle when pages are loading. This never happened with previous virus protectors so it seems that Bullguard is the problem. This also happens with Youtube videos, etc.

Running programs whilst listening to music is fine, it is only when browsing the Internet that this issue occurs. Sometimes it is tolerable and lasts only a few seconds, some pages it will completely slowdown audio playback.

I am using Windows 8 and Bullguard 14.1, and most of my drivers are up-to-date as far as I am aware.

Thanks in advance, Chris.
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 297
 
   Posted 8/10/2014 5:49 AM (GMT +3)    Quote: Crackling Audio With BullguardAlert an admin about: Crackling Audio With Bullguard
Hello Chris,

Please follow the steps recommended in this
post.

Let me know the result.


Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 2014

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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Chris.B
New Member


Date Joined Aug 2014
Total Posts : 6
 
   Posted 8/10/2014 9:00 PM (GMT +3)    Quote: Crackling Audio With BullguardAlert an admin about: Crackling Audio With Bullguard
I attempted the solution in the first post (regarding the driver updating) but Command Prompt wasn't working how it was supposed to as outlined in the guide.

Should I try the steps in your second post? If so I'll try it and respond in a couple of days.

Thanks
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 297
 
   Posted 8/11/2014 2:22 PM (GMT +3)    Quote: Crackling Audio With BullguardAlert an admin about: Crackling Audio With Bullguard
Hello Chris,


Please follow the steps from the second post and let me know if the issue is solved.

Best wishes!


Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 2014

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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Chris.B
New Member


Date Joined Aug 2014
Total Posts : 6
 
   Posted 8/14/2014 7:23 PM (GMT +3)    Quote: Crackling Audio With BullguardAlert an admin about: Crackling Audio With Bullguard
Can step 9 be done from installing it via a disc like I did last time?
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Chris.B
New Member


Date Joined Aug 2014
Total Posts : 6
 
   Posted 8/15/2014 1:27 PM (GMT +3)    Quote: Crackling Audio With BullguardAlert an admin about: Crackling Audio With Bullguard
Unfortunately this has not helped, the staticy sound still occurs.
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klimek69
New Member


Date Joined Apr 2014
Total Posts : 11
 
   Posted 8/16/2014 9:26 AM (GMT +3)    Quote: Crackling Audio With BullguardAlert an admin about: Crackling Audio With Bullguard
try turning off the firewal and let me know if helped
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Chris.B
New Member


Date Joined Aug 2014
Total Posts : 6
 
   Posted 8/16/2014 5:28 PM (GMT +3)    Quote: Crackling Audio With BullguardAlert an admin about: Crackling Audio With Bullguard
It appears so...I'm presuming this isn't the solution though? I'm not expert but isn't a lack of a firewall suicide?
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 297
 
   Posted 9/20/2014 5:21 PM (GMT +3)    Quote: Crackling Audio With BullguardAlert an admin about: Crackling Audio With Bullguard
Hi there,


Can you please update your BullGuard to the latest version (14.1.285.3), reboot the PC and check if the issue persists?


Thanks


Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 2014

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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Chris.B
New Member


Date Joined Aug 2014
Total Posts : 6
 
   Posted 9/21/2014 10:57 PM (GMT +3)    Quote: Crackling Audio With BullguardAlert an admin about: Crackling Audio With Bullguard
I will do, however I've disabled the firewall from Bullguard and enabled Windows Firewall and I've had no problems. So I will probably just leave it as it as.

Thanks for your help
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