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argosreality
New Member


Date Joined Jan 2014
Total Posts : 2
 
   Posted 1/29/2014 1:27 AM (GMT +2)    Quote: How to report false positives?Alert an admin about: How to report false positives?
I have a game exe that keeps being flagged Trojan.Fakealert.58481 even though its a known ok file and isn't flagged by any other AV on multiple machines. Is there an easy way to report this to Bullguard or am I just missing it?
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 333
 
   Posted 1/31/2014 4:11 PM (GMT +2)    Quote: How to report false positives?Alert an admin about: How to report false positives?
Hi Argosreality,

We are aware of this issue and the file has been sent to the virus lab.
It it is a false positive, the detection will be removed in the next 48 hours.

To report a false positive detection, archive the detected file using "infected" as password and send it to support@bullguard.com along with a screenshot of the detection.

Best wishes!


Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

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You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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