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noktar
New Member


Date Joined Oct 2013
Total Posts : 1
 
   Posted 10/17/2013 10:32 PM (GMT +3)    Quote: InternetSecurity 14 and Win 8Alert an admin about: InternetSecurity 14 and Win 8
Just updated to IS14 and now the Skype (APP) always shows "not connected".. even though chatting works.
Additionally, what is really annoying.... I can not remove "Install Bullguard Internet Security.exe" from the Desktop anymore. Always get "Permission" errors.
(Admin rights do not work)
Wonder why this and other BG files are placed on the desktop anyway...

Post Edited (noktar) : 10/17/2013 7:35:35 PM GMT

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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 550
 
   Posted 10/18/2013 1:30 PM (GMT +3)    Quote: InternetSecurity 14 and Win 8Alert an admin about: InternetSecurity 14 and Win 8
In order to see if BullGuard is affecting Skype and, if so, which plugin is causing the issue:

1. Double-click on the BullGuard icon in the System Tray and open the application.
2. Click on the "Settings" option from the upper part of BullGuard's window.
3. From the left panel of the window, choose "General" (Advanced Mode) > "Advanced" and disable the "Allow BullGuard to protect its components against termination" option.
4. Restart the computer and check if the issue persists.
5. Open BullGuard > "Settings" and navigate to the "Antivirus" section from the left panel of the window and turn off the module by clicking on the button next to "Antivirus Protection".
6. Click on the back button from the upper left corner of BullGuard and check if the issue persists.
7. Go to the "Firewall" section and disable this BullGuard engine, then click on the back button.
8. Test if the problem is still there.
9. Go to the "Spamfilter" section and disable this BullGuard engine, as well.
10. Check if the problem persists.
11. Navigate to the "Vulnerabilities" section and turn off the module.
12. Check again if the issue persists.
13. Right-click the BullGuard icon in the System Tray and select "Exit".
14. Disable the entire application and check if the problem is still there.

NOTE: Before you reactivate protection, also try to delete "Install Bullguard Internet Security.exe" and see if you can.

Please get back to us communicating the results and which exact BullGuard plugin causes the issue. Also, very important, I recommend that after taking these steps you re-enable BullGuard and turn back on the Antivirus, Firewall, Spamfilter and Vulnerabilities plugins, for your machine's protection.


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 13

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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