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shashamane
New Member

Date Joined Sep 2008
Total Posts : 10

Posted 9-10-2008 12:13 (GMT +1)

On startup I had a dialog box for logging into Bullguard, which has never happened before. When I try to login the message "Failed initiating the internet connection" appears. Does this mean my Bullguard is not working? Or does not recognise my password? Help?!

Touch
Forum Moderator

Date Joined Jun 2004
Total Posts : 13812

Posted 9-10-2008 12:56 (GMT +1)

Hello

Is it only Bullguard you get the message from, and can you use internet normally ?

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shashamane
New Member

Date Joined Sep 2008
Total Posts : 10

Posted 9-10-2008 4:46 (GMT +1)

Yes, just Bullguard. I can use internet fine, just not sure if Bullguard is running. Whenever I try the login it fails, and if I cancel it closes Bullguard completely.

Touch
Forum Moderator

Date Joined Jun 2004
Total Posts : 13812

Posted 9-10-2008 5:01 (GMT +1)

Ok, it´s probably not good news I have then. I´ll suggest you uninstall Bulguard -

Go to the Start Menu > Control Panel > Add or Remove Programs.
2. Locate BullGuard in the programs list and remove it.

When asked whether you wish to keep the current settings it is VERY IMPORTANT that you choose NOT to.

Reboot, install Bullguard again.

See if it help ?

Do NOT post your problem in someone elses thread.

Member of - Alliance of Security Analysis Professionals

A non-profit, volunteer network.

shashamane
New Member

Date Joined Sep 2008
Total Posts : 10

Posted 9-10-2008 9:48 (GMT +1)

OK, thanks. I have spent the past few hours uninstalling my Bullguard, reinstalling, and then doing a scan in safe mode.
Now when I start up I am still prompted to login and when I do, this time I get the message: "Local error retrieving user data", and so I still cannot login.

Any advice? I did also run a WinASO Registry clean, and CCleaner. I am running Windows Vista SP1

shashamane
New Member

Date Joined Sep 2008
Total Posts : 10

Posted 9-10-2008 11:54 (GMT +1)

OK. I once again uninstalled and reinstalled v8. I had a disabled Comodo Firewall which I have now also (reluctantly) uninstalled, as v8 seems to have a Vista compatible Firewall. At "the moment" (touches wood) things seem to be working (but they did initially last time too - until I did my first scan. I haven't done so this time yet). I will keep fingers crossed all will be well ;)

Touch
Forum Moderator

Date Joined Jun 2004
Total Posts : 13812

Posted 9-12-2008 6:59 (GMT +1)

Seems to things still are running well ?

If they do, I´ll suggest you remove/uninstall Comodo Firewall

Do NOT post your problem in someone elses thread.

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A non-profit, volunteer network.

shashamane
New Member

Date Joined Sep 2008
Total Posts : 10

Posted 9-12-2008 10:24 (GMT +1)

Yes, still running well. I uninstalled Comodo Firewall, and have been advised to also remove Windows Defender too. I had not realised it could cause a conflict with v8.

Thanks

Touch
Forum Moderator

Date Joined Jun 2004
Total Posts : 13812

Posted 9-12-2008 10:49 (GMT +1)

Sounds good. I assume you have Vista ? If you have, deactivate/uncheck Windows Defender in msconfig, look here howto:

http://www.netsquirrel.com/msconfig/

Do NOT post your problem in someone elses thread.

Member of - Alliance of Security Analysis Professionals

A non-profit, volunteer network.

shashamane
New Member

Date Joined Sep 2008
Total Posts : 10

Posted 9-12-2008 12:48 (GMT +1)

Yes, on Vista. I have now done this. Seems to be working OK at the moment. Many thanks for your help and kind attention :) Appreciate it.

shashamane
New Member

Date Joined Sep 2008
Total Posts : 10

Posted 9-15-2008 12:46 (GMT +1)

All seems good since disabling Windows Defender. Many thanks! :)

Touch
Forum Moderator

Date Joined Jun 2004
Total Posts : 13812

Posted 9-15-2008 5:43 (GMT +1)

That´s good news smile

Since this issue appears resolved ... this Topic is closed.

If you would like it to be reopened please contact Me.

Do NOT post your problem in someone elses thread.

Member of - Alliance of Security Analysis Professionals

A non-profit, volunteer network.

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