At the end of the chat you are offered to view/print a transcript of the chat. I am afraid that if you don't save it at that moment, you can not access it later. However, all interactions with the Support team are saved in our system. If you need a particular link from a previous chat, you can contact us again and ask the supporter to provide you with it.
Here are all v12 product guides: [url]http://bullguard.com/support/product-guides/bullguard-internet-security-guides-12/getting-started.aspx [url]. Click on the Backup button from the left side of the page in order to expand the backup section. If you have any questions, suggestions or remarks, feel free to post them either here or in other topic.