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Lost copy of chat conversation in ver12
   
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Drizzle
New Member


Date Joined Mar 2007
Total Posts : 14
 
   Posted 11/13/2011 3:20 PM (GMT +3)    Quote: Lost copy of chat conversation in ver12Alert an admin about: Lost copy of chat conversation in ver12
Hi
Where do I find copies of recent chat with support team.
I have just upgraded to version 12.
I need to find a link that was given within the chat.
Thank you
confused
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 262
 
   Posted 11/13/2011 11:23 PM (GMT +3)    Quote: Lost copy of chat conversation in ver12Alert an admin about: Lost copy of chat conversation in ver12
Hi there,

At the end of the chat you are offered to view/print a transcript of the chat. I am afraid that if you don't save it at that moment, you can not access it later.
However, all interactions with the Support team are saved in our system. If you need a particular link from a previous chat, you can contact us again and ask the supporter to provide you with it.

All the best!


Robert Mateescu
Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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Drizzle
New Member


Date Joined Mar 2007
Total Posts : 14
 
   Posted 11/13/2011 11:40 PM (GMT +3)    Quote: Lost copy of chat conversation in ver12Alert an admin about: Lost copy of chat conversation in ver12
Thank you .. a lesson learned. it was the link to view how to backup on 12 version.

will maybe try and find it if not maybe i can e. mail them tomorrow. eyes
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 262
 
   Posted 11/14/2011 1:07 AM (GMT +3)    Quote: Lost copy of chat conversation in ver12Alert an admin about: Lost copy of chat conversation in ver12
Hello Drizzle,

Here are all v12 product guides: [url]http://bullguard.com/support/product-guides/bullguard-internet-security-guides-12/getting-started.aspx [url].
Click on the Backup button from the left side of the page in order to expand the backup section.
If you have any questions, suggestions or remarks, feel free to post them either here or in other topic.

Cheers!


Robert Mateescu
Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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Drizzle
New Member


Date Joined Mar 2007
Total Posts : 14
 
   Posted 11/14/2013 10:10 AM (GMT +3)    Quote: Lost copy of chat conversation in ver12Alert an admin about: Lost copy of chat conversation in ver12
EEK!! just thought I would check out forum.
This post says I last posted yesterday, but I have not been on this forum in an age???
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