BullGuard
 HomeLog InRegisterCommunity CalendarSearch the ForumView The Member ListHelp
Pop Up Error: 0x2 Step 5
   
BullGuard Antivirus Forum > BullGuard zone > BullGuard Customers > Pop Up Error: 0x2 Step 5  
Forum Quick Jump
 
New Topic Post reply to : Pop Up Error: 0x2 Step 5 Printable version of : Pop Up Error: 0x2 Step 5
[ << Previous Thread | Next Thread >> ]

Sparks1944
New Member


Date Joined Aug 2013
Total Posts : 2
 
   Posted 8/16/2013 9:44 PM (GMT +3)    Quote: Pop Up Error: 0x2 Step 5Alert an admin about: Pop Up Error: 0x2 Step 5
Hi all,
since some time (BG update 13.0.261.9 ?) the error msg "e-mail scanner could not start error 0x2 step 5" comes up. WIN Vista Home Premium with latest updates 32 bit, IE8 Vers 8.0.6001....

new install after uninstall all (several times) does not solve the problem. No other virus-scanner, firewall etc. only tune up utilities but only manual start.
Can anyone help?

Regards

Sparks1944
Back to Top
 

Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 549
 
   Posted 8/25/2013 10:56 PM (GMT +3)    Quote: Pop Up Error: 0x2 Step 5Alert an admin about: Pop Up Error: 0x2 Step 5
Hello!

Step 5 always means that there is a problem with the permissions (windows error 5 Access is denied).

Contact support on Live Chat and as to be assisted remotely. One of my colleagues will connect and sort the issue for you directly (we need to repair the permissions and check for the culprit that changed them).

Make sure to tell them "No other virus-scanner, firewall etc. only tune up utilities but only manual start." and that I sent you there from the forum.

Cheers!


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 13

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

Back to Top
 

Sparks1944
New Member


Date Joined Aug 2013
Total Posts : 2
 
   Posted 8/26/2013 11:23 AM (GMT +3)    Quote: Pop Up Error: 0x2 Step 5Alert an admin about: Pop Up Error: 0x2 Step 5
Thanks Andreea, I'll do so

Regards

Sparks1944
Back to Top
 
New Topic Post reply to : Pop Up Error: 0x2 Step 5 Printable version of : Pop Up Error: 0x2 Step 5
 
Forum Information
Currently it is Wednesday, October 22, 2014 9:26 AM (GMT +3)
There are a total of 60,674 posts in 13,333 threads.
In the last 3 days there were 4 new threads and 8 reply posts. View Active Threads
Who's Online
This forum has 36546 registered members. Please welcome our newest member, zrorlkdi.
4 Guest(s), 0 Registered Member(s) are currently online.  Details
5 Latest Threads
Errors, warnings, infections, trojans and junk (8)10/22/2014 5:22:19 AM (Touch)
Cheap kitchen Appliances Online UK (0)10/22/2014 4:38:14 AM (zrorlkdi)
Cheap kitchen Appliances Reviews (0)10/22/2014 2:51:34 AM (ceagceog1)
I very satisfy of this product and I decide to buy it (0)10/21/2014 12:33:09 AM (jaksum)