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Sparks1944
New Member


Date Joined Aug 2013
Total Posts : 2
 
   Posted 8/16/2013 8:44 PM (GMT +2)    Quote: Pop Up Error: 0x2 Step 5Alert an admin about: Pop Up Error: 0x2 Step 5
Hi all,
since some time (BG update 13.0.261.9 ?) the error msg "e-mail scanner could not start error 0x2 step 5" comes up. WIN Vista Home Premium with latest updates 32 bit, IE8 Vers 8.0.6001....

new install after uninstall all (several times) does not solve the problem. No other virus-scanner, firewall etc. only tune up utilities but only manual start.
Can anyone help?

Regards

Sparks1944
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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 549
 
   Posted 8/25/2013 9:56 PM (GMT +2)    Quote: Pop Up Error: 0x2 Step 5Alert an admin about: Pop Up Error: 0x2 Step 5
Hello!

Step 5 always means that there is a problem with the permissions (windows error 5 Access is denied).

Contact support on Live Chat and as to be assisted remotely. One of my colleagues will connect and sort the issue for you directly (we need to repair the permissions and check for the culprit that changed them).

Make sure to tell them "No other virus-scanner, firewall etc. only tune up utilities but only manual start." and that I sent you there from the forum.

Cheers!


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 13

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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Sparks1944
New Member


Date Joined Aug 2013
Total Posts : 2
 
   Posted 8/26/2013 10:23 AM (GMT +2)    Quote: Pop Up Error: 0x2 Step 5Alert an admin about: Pop Up Error: 0x2 Step 5
Thanks Andreea, I'll do so

Regards

Sparks1944
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