Had an issue with at least six different customers over the last two months.
They all use Windows Live Mail on Windows 7 and for reasons unknown, they'll suddenly be unable to send or receive mail. The odd thing is that there is no error message - it's as if the program doesn't even try to connect - the send/receive doesn't do anything.
The 'fix' seems to be to uninstall BG and then re-install. Simply disabling BG doesn't work.
I can understand this could be an occasional glitch, but I've had two calls from two different customers today with exactly the same issue.
One customer yesterday I upgraded to Live Mail 2012 and BG13 and the machine played ball; until this morning where it's doing the same thing again...
Just wondered if anyone else is coming across this one.
I have found that Windows Live Mail (I admit to using an old version from 2009, but I don't like the interface of the later versions) will now and again mysteriously report it has 'stopped working'. This happens whether or not the BullGuard IS 13 spam-checker is enabled, so I can't be even sure the problem is BullGuard-related. OS is Windows 7 x64 Home Premium.
Had a live chat yesterday and Iulia from tech suggested this:
11:11 Iulia Burlacu: In case the problem reappears at some point, I will kindly recommend you not to uninstall BullGuard but to perform the following test: 11:11 Iulia Burlacu: 1) Please open the installed BullGuard application by double clicking it's icon on your desktop or from the taskbar, near the Windows clock. 2) From the initial BullGuard welcome window, please click the "Settings" button. 3) Please click the "Real Time Antivirus" from the left side, then select to turn it OFF and click on the "Save" button. Check if the issue still persists. 4) If it does, please re-enable the Antivirus protection and then click the "Firewall" entry from the left side. 5) Please select to turn OFF your firewall protection and click on the "Save" button. Check if the issue persists. If it does, please re-enable the Firewall module. 6) Click the Spamfilter entry from the left side, select to turn it OFF and click on the "Save" button. If the issue persists, please re-enable it.
This cludge worked until the customer rebooted last night and I now have very angry customer on the phone again...
1. Right click on the Windows Live Mail shortcut. 2. Select "Properties". 3. Go to the compatibility tab , and from there, choose "Show settings for all users" 4. Whilst in the new opened window, check "Run this program in compatibility mode for: ", then select from the dropdown list Windows XP (Service Pack 3). 5. In the lower section of the "Compatibility" window, check "Run this program as an administrator". 6. Press "Apply", and then "OK". 7. Reboot your PC.Robert Mateescu Senior Support Technician EN firstname.lastname@example.org www.bullguard.com