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JustinR
New Member


Date Joined Mar 2012
Total Posts : 9
 
   Posted 5/2/2012 11:28 AM (GMT +3)    Quote: Saving files and creating PDF'sAlert an admin about: Saving files and creating PDF's
Hi,

Since upgrading to version 12 I am encountering problems. Previously it was opening web-mail attachments I resolved this by switching to Goggle Chrome instead of IE.

However, now I find I have a problem where when I try to save an MS document by "save as" or creating a PDF I get a message that starts with the proposed new file name and then the message of "There are no more files".

By disabling Bullguard and restarting the pc I can now perform the above tasks without a problem.

Any ideas.

Justin
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 296
 
   Posted 5/4/2012 3:08 PM (GMT +3)    Quote: Saving files and creating PDF'sAlert an admin about: Saving files and creating PDF's
Hello Justin,


This issue is caused by a software conflict between BullGuard Update and Asus Data Security Manager.
I recommend you to uninstall the Asus utility and reboot your computer.
The problem should be gone after reboot.

Cheers!


Robert Mateescu
Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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JustinR
New Member


Date Joined Mar 2012
Total Posts : 9
 
   Posted 5/4/2012 5:41 PM (GMT +3)    Quote: Saving files and creating PDF'sAlert an admin about: Saving files and creating PDF's
Hi Robert,

I will try this and let you know how it goes.

How did you know I am using an ASUS?

Regards
Justin
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 296
 
   Posted 5/4/2012 6:38 PM (GMT +3)    Quote: Saving files and creating PDF'sAlert an admin about: Saving files and creating PDF's
Hi Justin,


I have encountered the same issue on my laptop.

You can read the full story here :)

All the best!


Robert Mateescu
Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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JustinR
New Member


Date Joined Mar 2012
Total Posts : 9
 
   Posted 5/11/2012 11:00 AM (GMT +3)    Quote: Saving files and creating PDF'sAlert an admin about: Saving files and creating PDF's
Hi Robert,

All seems fine now, thank you for your help.

Regards.
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