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Server seems to be down again today - Saturday 26/10/12
   
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charter
New Member


Date Joined Aug 2009
Total Posts : 30
 
   Posted 10/27/2012 4:02 PM (GMT +2)    Quote: Server seems to be down again today - Saturday 26/10/12Alert an admin about: Server seems to be down again today - Saturday 26/10/12
Seems the server is down again today.
 
Whenever I boot up my computer for the first time each day I do a manual update.
 
Today when I click on Updates I get the message: Looking for updates 0% - then after around 2 minutes the message comes up:
 
Last updated 20 hours ago (Cannot connect to update server.)
 
I cannot even connect to the Help section or Live Chat. All I get is the message for both pages:

Service Unavailable

The requested service is temporarily unavailable. It is either overloaded or under maintenance. Please try later.
 
I've sent an email to support but whether they get it or not is anyone's guess.
 
I hope I don't collect hackers virus or malware whilst I don't have the latest updates.
 
Surely Bullguard should have emergency backup servers. After all they charge enough for people to have uninterrupted security

Post Edited (charter) : 10/27/2012 2:06:59 PM GMT

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anniesboy
Junior Member


Date Joined Feb 2010
Total Posts : 69
 
   Posted 10/27/2012 11:26 PM (GMT +2)    Quote: Server seems to be down again today - Saturday 26/10/12Alert an admin about: Server seems to be down again today - Saturday 26/10/12
I know its no help to you,but mine is set to update every 2 hours and seems to have done so.

I have just updated manually with no problem at all.
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dallas7
New Member


Date Joined Sep 2012
Total Posts : 15
 
   Posted Yesterday 12:39 AM (GMT +2)    Quote: Server seems to be down again today - Saturday 26/10/12Alert an admin about: Server seems to be down again today - Saturday 26/10/12
BG support once gave me this link
update.bullguard.com/testconn.html
to check if the updates server is OK.

You should see "Your connection to the BullGuard update service is operational."

Post Edited (Andreea-Luciana Ostache) : 10/27/2012 11:26:39 PM GMT

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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 549
 
   Posted Yesterday 1:28 AM (GMT +2)    Quote: Server seems to be down again today - Saturday 26/10/12Alert an admin about: Server seems to be down again today - Saturday 26/10/12
We did have an offline server but the issue was fixed in 4 hours. Please let me know if you have any more difficulties now.
Use the link that Dallas provided and check if you are able to reach the server.

Thank you for the notice!


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 549
 
   Posted Yesterday 5:18 AM (GMT +2)    Quote: Server seems to be down again today - Saturday 26/10/12Alert an admin about: Server seems to be down again today - Saturday 26/10/12
A small status update.

It seems one of our update server is still not working properly. We are working on solving the issue asap.


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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