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charter
New Member


Date Joined Aug 2009
Total Posts : 30
 
   Posted 1/14/2013 7:09 PM (GMT +3)    Quote: Solving a Bullguard problem - Try this firstAlert an admin about: Solving a Bullguard problem - Try this first
I have recently had times where I cannot do anything in the Dashboard section as all the buttons were greyed out.
Also in the settings I could only make changes in the General section.
Bullguard also updated.
 
Tech support told me that the problem was with Windows and to do a complete clean re-install as some core files must be corrupt.
 
I thought afterwards about re-installing Bullguard first, so I did this to see if the problem would be resolved this way.
 
This actually worked. If tech support tells you to re-install Windows, try re-installing Bullguard first - It worked for me.
Seems like there must have been a corrupt Bullguard file.
 
Maybe it will work - maybe not, depending on the problem. But at least if you try re-installing Bullguard first it is a lot less hassle than re-installing the OS
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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 297
 
   Posted 1/15/2013 8:37 AM (GMT +3)    Quote: Solving a Bullguard problem - Try this firstAlert an admin about: Solving a Bullguard problem - Try this first
Hi Charter,

Please note that we do not recommend our users to reinstall their operating system unless it is seriously damaged.
Even in that case, a Startup Repair is to be performed before suggesting such a drastic measure.

I will kindly ask you to send me a private message with your BullGuard username. I will check your interactions with our Support Team and return to you.

Cheers!


Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

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