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ztlol1314
New Member


Date Joined May 2013
Total Posts : 8
 
   Posted 5/12/2013 8:07 PM (GMT +3)    Quote: The BullGuard isolation District defectsAlert an admin about: The BullGuard isolation District defects
  1. When the underlined part of the Chinese quarantine failure, Quarantined files in quarantine control panel caI have a bullguard of vulnerability reported to you hope that the timely correction The problem 2 years, has not been resolved, this time I do not want to wait until the purchased license expired have not yet been resolved.Beseech you as soon as possible to improve? Thank you very muchn not find the above。


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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 549
 
   Posted 5/13/2013 1:07 AM (GMT +3)    Quote: The BullGuard isolation District defectsAlert an admin about: The BullGuard isolation District defects
Unfortunately, I do not speak Chinese.

I will kindly ask you to tell me more about the issue.


What I see in the screenshots is an infection, that is being detected by the on access protection, so the infection is trying to run. What is the relation of the infection to the vulnerability? Or is this just about that infection?

I am looking forward to your reply.


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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ztlol1314
New Member


Date Joined May 2013
Total Posts : 8
 
   Posted 5/13/2013 7:46 AM (GMT +3)    Quote: The BullGuard isolation District defectsAlert an admin about: The BullGuard isolation District defects
What I mean is, if Bullguard determined that the threat path of the file containing the name of the Chinese or the file itself is Chinese, Bullguard isolation out of these files in the quarantine can not see them, but in the Quarantine folder where you cansee, this bug does not appear for the English path.
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ztlol1314
New Member


Date Joined May 2013
Total Posts : 8
 
   Posted 5/14/2013 1:01 AM (GMT +3)    Quote: The BullGuard isolation District defectsAlert an admin about: The BullGuard isolation District defects
Beg your official solve this problem, I extend our deepest pleading to you on behalf of our users, at the same time I am also a BullGuard genuine legitimate users, I hope you will accept the user's feedback, defects and post updates as soon as possible to fix this serious flaw.
Sorry, my English scores class worst,
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ztlol1314
New Member


Date Joined May 2013
Total Posts : 8
 
   Posted 5/14/2013 9:55 AM (GMT +3)    Quote: The BullGuard isolation District defectsAlert an admin about: The BullGuard isolation District defects
I found one of your software defects, the isolation zone for harmful files all Chinese name or path of the Chinese will not show up, please see the screenshot
Other languages do not appear in this situation, hope the official to verify the situation, to fix the problem as soon as possible, thank you
 

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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 549
 
   Posted 5/14/2013 7:28 PM (GMT +3)    Quote: The BullGuard isolation District defectsAlert an admin about: The BullGuard isolation District defects
I understand the problem and will report it.

We are very sorry for any inconvenience this has cause our Chinese users and we will fix the problem as soon as possible.

Thank you very much for reporting this bug!


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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ztlol1314
New Member


Date Joined May 2013
Total Posts : 8
 
   Posted 5/14/2013 7:34 PM (GMT +3)    Quote: The BullGuard isolation District defectsAlert an admin about: The BullGuard isolation District defects
Thank you very much, this problem has been known to you, hope you solve this problem.
BullGuard was the first one I bought security products, because I like your products very much, I wish your product after getting better and better, thank you very much
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