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Trojan.Generic.9520848 and multiple Trojan.Generic detected with network usage
   
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CRTe
New Member


Date Joined Sep 2013
Total Posts : 1
 
   Posted 9/2/2013 6:34 AM (GMT +3)    Quote: Trojan.Generic.9520848 and multiple Trojan.Generic detected with network usageAlert an admin about: Trojan.Generic.9520848 and multiple Trojan.Generic detected with network usage
Dear Bullguard,

I was browsing normally today and logged into our university Intranet and attempted to load a word document when Bullguard detected a Trojan.Generic variant. Ever since, whenever there is network usage Bullguard has detected Trojan.Generic.[number]. It states that it is quarantined, and the logs say everything is coming from C:\Program Files (x86)\Google\Desktop\Install\

I've used Bullguard for years protecting this computer and its always been pretty good at sorting Trojans, but this one seems persistent.

Please advise on further action.

UPDATE: I've had a look at restore points to see if any major updates were recently enacted and this seems to coincide with a Java(TM) 7 Update 4 and JavaFX 2. 1.0. However, I do not remember initializing an update. I have not done a system restore yet pending advice from you.

Post Edited (CRTe) : 9/2/2013 4:04:55 AM GMT

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Andreea-Luciana Ostache
Forum Moderator




Date Joined Aug 2010
Total Posts : 515
 
   Posted 9/2/2013 9:29 PM (GMT +3)    Quote: Trojan.Generic.9520848 and multiple Trojan.Generic detected with network usageAlert an admin about: Trojan.Generic.9520848 and multiple Trojan.Generic detected with network usage
Hello and thank you for contacting us.

The best way to handle this is for you to run a full scan in Safe Mode, copy the log to the desktop, then contact us us via Live Chat: www.bullguard.com/support/support-schedule.aspx

Best regards,


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 13

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

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