BullGuard 2014 - user preferences changed by version upgrades

Posted 11/1/2013 2:54 PM
#96149
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NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
I have noticed on two occasions since upgrading to BIS 2014 that, whenever the program version is updated (most recently to 14.0.273.1), the user preference for the Antivirus component under 'Action - Action to perform' is altered from 'Block the file' (which is my preference) to 'Fix the file' (the default); and under 'Misc' the option 'Continue to monitor files when BullGuard is closed' is shown as checked, even if it was unchecked previously. In other words user preferences are being reset to default values. This never happened as far as I was aware with BIS 2013. I haven't noticed any other settings being changed in this way. Could this issue be investigated, please?
Posted 11/2/2013 10:43 AM
#96153
User avatar

Advanced member

Thank you for reporting this! We will investigate it.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 11/5/2013 4:27 PM
#96159
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NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
Happened again with update to Ver. 14.0.273.3
Posted 11/12/2013 3:48 PM
#96190
User avatar

Advanced member

Problem should be solved in 14.0.274. Could you please check if you have any more problems with this?
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 11/12/2013 5:59 PM
#96191
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NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
Andreea,



No, exactly the same thing happened after the update to BIS 14.0.274 today - so seemingly not yet fixed.
Posted 11/13/2013 12:59 AM
#96192
User avatar

Advanced member

Would you please be so kind as to contact Support, at your convenience, so we can see why you continue to have difficulties?
Note: Please mention the forum link somewhere in your e-mail or Live Chat: http://forum.bullguard.com/forum/15/BullGuard-2014---user-preferen_96149.html
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 11/13/2013 1:09 PM
#96197
User avatar

NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
Andreea,

Done via email; but I suspect the reason no one else has reported this issue is that:

i) they accept the default values; and/or
ii) they haven't checked under Advanced Settings to see what they are!
Posted 11/13/2013 5:49 PM
#96198
User avatar

Advanced member

You will be contacted for further investigation.

Thank you very much for your cooperation!
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 11/19/2013 10:11 AM
#96224
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NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
Nothing at all heard from Support - but the problem SEEMS to have been fixed with BIS Version 14.0.274.1. I will keep monitoring my settings to make sure.
Posted 11/19/2013 11:35 AM
#96225
User avatar

Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
Ye, looks like it has been fixed. My settings have remained following update to 14.0.274.1.
Posted 11/20/2013 4:19 PM
#96228
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NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
I spoke too soon, it seems - the same settings had reverted to default values again this morning, as had 'Don't scan removable media', although I'm still on BIS Ver.14.0.274.1. Getting really annoying now. Could it be to do with the fact I'm on 64-bit Windows - is Bullguard writing to the correct section of the Registry?
Posted 11/22/2013 4:43 PM
#96235
User avatar

Advanced member

The issue is back in the attention of our developers. I will reply as soon as I have any updates.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 11/23/2013 3:55 PM
#96238
User avatar

NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
Andreea,

I've received your email and sent the requested files to Support. Just for info., the settings were changed again today, although I'm still on Version 14.0.274.1 - I assume today's AV definitions update has somehow changed things.
Posted 12/9/2013 4:51 PM
#96287
User avatar

NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
OK, although Support asked me to do a lot of tests, I've found what is actually causing this to happen. If I disable AV protection (as I do for the purposes of making backups each week, having first disconnected from the internet of course!), and then re-enable AV afterwards, the settings revert to defaults. I've tried doing this several times today and it happens each time. So I hope that it will be finally possible for BullGuard's developers to fix the problem.
Posted 12/21/2013 4:32 PM
#96324
User avatar

NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
Sadly, still seems to be happening with BIS Ver.14.0.276 - turn off AV protection and all custom settings are lost when protection is re-activated :cry:
Posted 12/22/2013 3:06 PM
#96330
User avatar

Advanced member

I will let the developers know. Thank you for updating us on this issue!
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 1/14/2014 1:09 PM
#96455
User avatar

NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
Here's a new twist - in the light of the issues raised in my earlier posts, yesterday I decided to completely shut down BullGuard (having first disconnected from the internet) before running my weekly backup; rather than just disabling the AV as previously. On re-starting the PC this morning, I discovered that although my custom antivirus settings had been retained, all my firewall rules had disappeared! This morning has been a continuous sequence of pop-ups as programs required internet access - very frustrating. I remain convinced that there is a fundamental problem with BullGuard 2014 and user settings, which may only be affecting the 64-bit version.
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