Bullguard 8.7 Not starting up at initial start

Posted 7/17/2009 9:11 PM
#75244
User avatar

kintekke Member

Date Joined Nov 2016
Total Posts: 1
Hi Peeps
I have been using Bullguard since buying my computer nearly 2years ago and to be totally honest have never had any major problems with virus or intrusions...Now i'm using 8.7.
Sorry i am running a intel dual core processor with 2gb of ddr2 ram and the dreaded vista home...lol
Up till just lately i have not had any problems but in the last week or so Bullguard is not starting up at boot up??
I have checked in the msconfig and bullguard is selected to start???
I get everything else booting up but bullguard...then i get a window's security warning saying my 'no firewall in selected' and do i wish to start either bullguard or windows firewall??
Now i have updated recently to internet explorer 8 but use firefox to surf?? ...But i did have a few days where explorer needed to close ...But i have loaded a few updates since then so i presume there was a bug in the initial explorer 8 release (NO!!!lol)
I also had a weird thing happen the other day ...i placed a disc in one of my 2 disc drives but when i checked on system none of the optical drives were enabled...so i had to enable them??
Not sure if i may have some sort of virus or bug that may be causing this but will be going down the re-format road if i cannot resolve this shortly.
Any ideas would be of great help...
Posted 7/19/2009 1:32 PM
#75276
User avatar

Abnoba Member

Date Joined Nov 2016
Total Posts: 2
In msconfig in the Startup tab, there should be two BullGuard entries, both of them should be enabled.


For issues regarding BullGuard's functionality, we recommend to contact the support directly:
either write an email to [url]support@bullguard.com[/url] (the response time is one hour) or
by live chat at [url]http://www.bullguard.com/support/live-support.aspx [/url]
Posted 7/26/2009 9:45 PM
#75427
User avatar

@lpha Killer Member

Date Joined Nov 2016
Total Posts: 2
Same as me, have installed XP from scratch, after i have wrote my email & code in and rebooting,
NO startup af BG and ONLY one BG in Startup tab,
but i have notice, if i DON´T install nVidia Graphic Drivers, i have NO problem with BG, then starts BG up fine...

Know some people in my town with the same BIG problem :-(

@K
Kindly, @lpha Killer
Posted 7/28/2009 12:54 PM
#75482
User avatar

Alex S. Advanced member

Date Joined Nov 2016
Total Posts: 58
Hi,


@kintekke - are you using Vista SP2, by any chance?

@lpha Killer - do you recall if you installed BullGuard from an older disc, when the problem occured?

Also, we need exported event logs in order to properly troubleshoot the problem. Here is what needs to be done:

FOR XP:

1. Right-click My Computer and select "Manage".
2. In the Computer Management window that opens, click "Event Viewer", in the left list.
3. Right-click the "Application" entry and select "Save Log File As...".
4. In the window that opens, type a name for the file and save on a location at your liking, by clicking Save.
5. Also, right-click the "System" and "Security" entries, as well and perform Step 3, for those too.
6. Attach these logs to a PM and send them to me.

FOR VISTA:

1. Right-click the Computer icon and select "Manage".
2. In the Computer Management window that opens, click "Event Viewer", in the left list.
3. Expand the "Windows Logs" class > right-click the "Application" entry and select "Save Events As...".
4. In the window that opens, type a name for the file and save on a location at your liking, by clicking Save.
5. Also, right-click the "System" and "Security" entries, as well and perform Step 3, for those too.
6. Attach these logs to a PM and send them to me.


Thank you for your cooperation.
Alex Sarchiz
Senior Support Technician
[url]support@bullguard.com[/url]
www.bullguard.com
Posted 8/11/2009 2:49 PM
#75938
User avatar

Hellz-VIP Valued member

Date Joined Nov 2016
Total Posts: 11
I too am having this same problem since a full reformat, i reinstalled BG 8.7 and ever since doing the latest update from Nvidia (190.38) i have to manually start BG each time i do a boot up, UNLESS i go into the main settings of BG and tick the 'load Bullguard at windows startup' window BEFORE i shut the system down, i believe it is the Nvidia update that is the problem as i have nothing different from before the reformat apart from that driver, any notice if as to when the problem will be fixed or how we fix it? please Alex S.

Thanks Sim.

P.S. if you want me to PM you with the logs that you mention above i will do, just didn't want to do it and you wonder WTF is this from someone who i haven't asked to do this!
Posted 8/20/2009 7:35 PM
#76279
User avatar

Jubbles Member

Date Joined Nov 2016
Total Posts: 1
Also having this same problem, and also only have one bullguard entry in the startup tab.
Posted 8/21/2009 4:08 PM
#76314
User avatar

L@rs Member

Date Joined Nov 2016
Total Posts: 2
Same http://www.spywarefri.dk/forum/viewthread/72882/ (in danish view pics...) :smhair: Will the problem be fixed????
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